1st off I would promote a family organization and promote from within. I would encourage the agents within their subdivisions to know how many decisions they can make without getting direct supervisors to make the call for. Next I would task the supervisors to look at the company goals and overall mission of the company and make an informed decision based upon previous experience. Remember supervisors and regional managers should be sales employees that have been promoted up. This experience allows them to make logical and informed decisions based upon all the facts in hand. Additionally, Supervisors and regional managers will be required to also speak to future customers at new developments and listen to their concerns thus allowing good decisions to be made in the best interest of the company and helping the future home buyer understand issues one often do not see. Supervisors, need to be listeners and not talkers. You ego stops at the door! Period!
Before a subdivision goes in everyone sets down and each home to be built will be given a number. If your largest home is what everyone wants decide how many of each size will be built and show to new customers so they understand that there are a finite number of each size to be built on that particular subdivision. This eliminates any confusion from all sides. The overall decision to build an additional type needs only to be made by the Regional manager. Their decision will be based upon hearing what the buyer wants, taking the advise of the sales team, and supervisor. Once a decision is made that decision is final and no further decisions need to be made. This is just one of a dozen suggestions that would make this process run more effective with understanding for everyone within the organization.
I would try to support the agents to make sure they are happy.
Answered - On-site Agent (Former Employee) - Atlanta, GA