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CenturyLink Employee Reviews

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4.0
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Customer service and sales
Residential & Small Business Sales Associate (Current Employee) –  Tucson, AZOctober 17, 2018
Check email and sell service deal with customers everyday and check orders to make sure they get done. Also hit a sales goal for day and also take payments
Pros
Sales
Cons
None
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2.0
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Ok place to work, but always under threat of layoffs.
Lead two Performance Management scrum teams (Former Employee) –  Denver, COOctober 17, 2018
With the “acquisition “ of Level 3, CenturyLink is no longer controlled by CenturyLink, Level 3 is in charge. In my opinion, the company is moving away from Agile and scrum to some other process that I am unable to discern.
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4.0
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Fun place
ACTIVATION ENGINEER (Current Employee) –  Broomfield, COOctober 17, 2018
Nice place and most of people are friendly and most of the job from the book and you get every help you need and they train you in moderate pace so you can pick it up easily
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5.0
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Days go fast at Century Link
Customer Care Specialist II (Current Employee) –  Broomfield, COOctober 16, 2018
The number one reason I enjoy most about Century Link is the diversity of people and cultures. I have never worked with so many different walks of life before.
Pros
Awesome people at Century Link to work with
Cons
I feel like my job isn't satisfying me and my need to serve my community.
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3.0
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Internet
Internet Supprt (Former Employee) –  Monroe, LAOctober 15, 2018
Gave internet support to customers, answering calls, open 24 hours a day 7 days a week including holidays. Fast paced atmosphere taking a lot of calls per shift.
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3.0
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Bars, Charts and Graphs
Operations Technician II (Former Employee) –  Englewood, COOctober 14, 2018
The management was really interested in the metrics. The environment had a very cliquey and not real good team work, their was a lot of attitude that was interfering with the work or training,
Pros
Benefits
Cons
Not much going for them, pretty stressful environment compared to other major companies I have worked for
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3.0
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Was a real good place to work
Senior/Local Network Engineer (Former Employee) –  Tacoma, WAOctober 13, 2018
CenturyLink in the past was a real good place to be an engineer. The company has reorganized and gone to a more contract staff base laying off quite a few of the experienced employees.
Pros
Good pay
Cons
Pay ended with layoff
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3.0
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This job was a work at home position
Tier 1 Tech Support (Former Employee) –  AlabamaOctober 12, 2018
The job only had 4 days of actual training. It was all remote. We did not have to proper log information to all systems before we were thrown into the phone q and forced to take live calls. The job would have been 100% better if given another week of training.
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5.0
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Family focused with family like teams
Senior Quality Engineer (Current Employee) –  Littleton, COOctober 12, 2018
CenturyLink offers opportunities outside of the company to volunteer, attend school and career classes . The family dynamic is encouraging and inviting. The ability to work from home was AMAZING and the company communication is top notch!
Pros
Ability to work remotely
Cons
Health care was not my preferred HMO
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5.0
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excellent place to work
Team Leader/Small Business Sales & Care (Former Employee) –  Apopka, FLOctober 12, 2018
highly recommend to anyone looking for success in sales/travel/opportunity to grow

Lots of team building

Excellent opportunity

Great Bonuses

Great managers
Pros
bonuses, gifts
Cons
hard to meet quotas
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2.0
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Fast paced sales with billing questions
CUSTOMER SERVICE REP (Current Employee) –  La crosse wiOctober 12, 2018
Sales quota would increase but calls were not. Incentives were inreachable. Had to purchase own equipment and pay for phone and Internet as well. When I started two years ago they were firing everyone and starting over along with upper management. Since then a lot of changes and policies changes. No training or guidance to learn new policies or systems until they listened to call then coach you on it.
Pros
Great benifits
Cons
No raises or incentives
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3.0
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Dead end
Sales and Service (Former Employee) –  Idaho Falls, IDOctober 11, 2018
Pay and benefits were decent but raises and promotion impossible. Seemed like an unending amount of metrics. Always something that wasn't being met. Most employees burn out in under 6 months.
Pros
Steady
Cons
Stressfull, no way to advance or raises
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3.0
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CenturyLink is a large company with declining revenues over the past 20 years
Director, Process & Operations Support (Former Employee) –  Denver, COOctober 11, 2018
CenturyLink is a good company, but in an industry that has been consolidating over the past two decades. So it's a constant environment of mergers and company integrations every couple years. Although the company currently has strong leadership, it's still an environment with lots of layoffs and challenges to provide a good customer experience while working to combine multiple companies into one.
Pros
Good pay and benefits
Cons
Job Instablility in many parts of the company
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5.0
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Productive
I & R Technician (Former Employee) –  Fort Myers, FLOctober 9, 2018
Was a great place to work. I really enjoyed learning new systems and having great leadership. There was plenty of work ane always room to grow within the company.
Pros
Paid time off. Great pay
Cons
Some areas had outdated plant
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5.0
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Great Atmosphere/Great Coworkers
Senior Account Executive (Former Employee) –  Seattle, WAOctober 9, 2018
Centurylink was great to work at and provided a very laid back environment. The training period was amazing as well. But the management lacked direction and don't provide resources to win.
Pros
Work/life balance
Cons
Management
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4.0
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great
Consumer Retention Representative (Current Employee) –  Tarboro, NCOctober 9, 2018
ive been here for 4 yrs and its a good place to work good money benefits and great time off open to close for parents. they have two tv rooms for you chillin
Pros
commission
Cons
customers can say whatever they like
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2.0
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Good Pay
Retail Sales Consultant (Current Employee) –  Glendale, AZOctober 9, 2018
They make you feel like you are a big part of the company even though they will let you go at a moments notice. They promote people with no experience and wonder why the competition is always one step ahead. They do not invest money in the residential side of the business.
Pros
Easy going, great pay for the work
Cons
Sales quotas can get out of hand some months, they promote unqualified candidates.
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5.0
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Great work place
Retail Sales Associate lead (Current Employee) –  Omaha, NEOctober 8, 2018
Work life balance and union for employees. Every so many month your get pay increases.
Very large scale training for all types of positions and travel training
Pros
Trend and worklife balance
Cons
Seniority based structure
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5.0
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A great company
Software Programmer/Analyst II (Former Employee) –  Denver, COOctober 5, 2018
A great opportunity for entry level and above positions. Promotions are available within the company. I enjoyed working with friendly coworkers and managers.
Pros
Hours
Cons
Na
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4.0
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Very good environment and employees are very helpful
Business Relationship Manager (Current Employee) –  Orlando, FLOctober 4, 2018
Centurylink is a pretty good place to work however there are inconsistent when it comes to paying commissions. My typical day consists of calling customers hunting for new business. Building relationships and creating solutions for current and future clients.
Pros
flexability great team members
Cons
inconsistent compensation I work hard to get accounts I expect to get paid
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Overall rating

3.5
Based on 3,137 reviews
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