stressfull w/management screaming sale, sale, sale
Consumer Service Representative (Former Employee) – Johnson City, TN – November 15, 2018
A typical day at work would be taking inbound calls from upset, angry and confused customers. Constant calls about their bill and why it was so high. After we regained customers trust, it was mandatory that we sell them something. If we did not try to make a sale on every call, we were coached on what we did wrong. Customer Service skills were not encouraged, and if we were able to keep the customer from cancelling there services w/CenturyLink, management did not praise you for keeping the customer, they berated you for not transferring the angry customer to retention and moving on to the next call in order for you to make a sale. CenturyLink could care less if they loose a loyal customer, they would rather have you make a sale to a customer who can't pay their bill and who will eventually be turned over to collections. they do not want consumer service reps, they want sales reps.
commission and hourly pay
no integrity, a used car salesman mentality, no encourgement to treat a customer fairly and w/respect. Just make a sale anyway you can.