Customer Service Representative (Former Employee) – Des Moines, IA – April 16, 2018
Work environment is ok, cubicle/pod life to the max. There are days that calls are never ending and then days were it is kind of relaxed and low-key. Managers or Supervisors are awesome to work with, always available for feedback or talks if you have concerns or questions.
Broadband Technician (Former Employee) – Eden Prairie, MN – April 16, 2018
The company is gear more towards rewarding their investor instead of there customers and their technician. Management are constantly putting out changes which seem to constantly increase work load on the technician.
Training and Development; Sales (Former Employee) – Denver, CO – April 13, 2018
Typical for telecommunications, CenturyLink underwent many MANY acquisitions and mergers during my time since 2011. Naturally, difficulty to become one company with systems, products, mindset. This is the most complicated component of CenturyLink. Makes it difficult to do your job with many hoops to jump through.
That being said, the compensation is good. Albeit confusing if you are in a sales role but can pay well once you understand the comp structure.
There is misconception on who CenturyLink is as a brand. Many associate with home services which is a piece but the competitive solutions are in the business markets. Keep this in mind if you intend to seek out a role at CenturyLink. As with many companies, you will need to drive the value and history. Which are each excellent.
I experienced flexibility and opportunity for growth. Many ongoing projects to dip into and expand expertise. Bc of all the moving parts involved in every sale, and no two sales are alike, utilizing engineers and SME is key.
Business (Former Employee) – St. Louis, MO – April 11, 2018
CenturyLink appears to be in a constant state of flux. Growth has been through acquisition of numerous companies. It is a global business that operates like a local RBOC. Leadership has been stagnant and requires change
Construction Project Administrator (Current Employee) – Idaho – April 11, 2018
The upper management is the best I have ever worked with. They do the best they can to stay competitive with their medical, dental and vision benefits. I feel like I can be real with my peers and upper management. I expect if I have a problem they will be willing and able to sanity check my proposed fix.
Central Office Technician (Former Employee) – Virginia – April 11, 2018
CenturyLink is the worst place I have ever worked The equipment is old and there is no training, the cable plant is 1960's cable that is unmaintained and no one knows how to repair. Management there has no background in the industry and they are just plain unknowledgeable. The pay is well below the tier 1 Telecom providers and the health benefits are expensive and are the lowest tier coverage plan available. The work life balance is horrible. The old equipment and bad cable is always breaking so you have to work long hours and you are on call and the phone never stops ringing all night. You are forced to work unsafe there. The dispatch and Noc has been sent to the Philippines and those people have no clue and you can't understand them either. When I started there the CEO was under investigation for insider trading and it was sweep under the table. I would stay away from this place. The jobs are union jobs but the unons are small and weak and have given away all the perks of being a union.
You can make alot of money because something is always broken
Poor management, bad benefits, no training, old equipment
Construction Project Administrator (Former Employee) – Spokane, WA – April 10, 2018
CTL moto is "do more with less for less". Stress of too much work and pressure to keep it caught up. Not fun place to work. Continuing down sizing while not refilling vacated positions. No change in the work load, but fewer people to keep the work done.
CTL moto is "do more with less for less". All about the dollar
extremely productive and fun place to work learning something new every day
Engineer II (Former Employee) – Anoka, MN 55303 – April 9, 2018
learning something new every day!!! Very exciting, Challenging, Everyone was always willing to help with any problem you ran into. Extremely fast paced work environment. Engineering everything from buried to aerial environment. Copper cables to fiber optic.