CHAMBERLAIN GROUP INC Employee Reviews

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Rude and uncaring
Technical customer support (Former Employee) –  Tucson ArizonaApril 2, 2018
It was totally confusing to me. I knew nothing about garage door openers. My mistake of accepting the job. But that did not give the trainer permission to verbally humiliate me in the middle of the class and treat me like I was stupid. They say they will help you, that is a lie.
Pros
None
Cons
They don't care
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It was a great place to work.
Technical Support Representative II (Former Employee) –  Tucson, AZMarch 30, 2018
It was a great place to work. I really enjoyed the work culture. It was very employee friendly. You could even have pet fish. You could also decorate your desk also.
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Chamberlain
Customer Service Representative (Former Employee) –  Tucson, AZDecember 21, 2017
Oh so many things to say about Chamberlain. I have seen a drug deal go down on the call floor reported it to Management and nothing was done even though this could cause the Company to lose its international permits.
Pros
closed on Sundays
Cons
The soul sucking environment
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Good
Territory Sales Manager (Current Employee) –  Chicago, ILOctober 25, 2017
Great company to work for. Great management, good compensation, decent benefits. Lots of competitive atmosphere and room to grow. Company has excellent facilities
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Private company, good old boy club
Sr. Manufacturing Engineer IV (Former Employee) –  Nogales, AZSeptember 24, 2017
Highly politicized work environment. Who you now is more important than your performance. Profits are above quality. Knowing ship defective product on a regular basis.
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Good place to work
Technical Support (Former Employee) –  Tucson, AZJune 8, 2017
helping customer with there garage door openers.
The difference stuff the openers can do
Management was ok
Hardest part was not being able to get the issue fixed
Making customer happy when the problem was fixed
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Competent Employees Treated Like Trash
Quality Assurance for Customer Service (Former Employee) –  Tucson, AZJune 2, 2017
Chamberlain has a culture where incompetence is nurtured in a Technical Support environment. Management doesn't understand that customer satisfaction in a Technical Support environment is directly linked to product competence.

At Chamberlain, technically proficient and knowledgeable staff are fired all the time for very minor offenses. Incompetent employees are retained even after causing thousands of dollars of man-hours for Chamberlain's professional customers.

Meeting absurd call center metrics is highly valued over actually fixing customer issues. Management has priorities all over the place and they change quarterly.

Just be warned, it will be easy to be a novice at your position at Chamberlain. But once you are a highly efficient machine, resolving call after call, you will be highly frustrated when you see incompetent coworkers and managers coddled.
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Okay job, limited career growth
TSR1 (Former Employee) –  Tucson, AZJune 1, 2017
It is a call center job supporting garage door openers. If you like technical systems, and working with connected products, you'll enjoy this job. But, since they are closed on Sundays, you'll likely have split days off. They WILL NOT work with college school schedules, do "custom schedules," and are inflexible on scheduling needs. If you have problems or issues with leadership, you're screwed. Just get another job.
Pros
Decent benefits, company paid lunches, good coworkers.
Cons
Leadership/management likes to micromanage, unreceptive to feedback. Other cons include their location in a high-crime area, and, limited to no personal security.
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Good place to work
IT Application - Intern (Former Employee) –  Elmhurst, ILMay 26, 2017
It was great experience to work with CGI. Learned a lot. Very nice work environment and colleagues. The culture is very friendly and flexible in nature.
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it a ok place to work just not real organize
Picker/Packer (Current Employee) –  Tucson, AZMay 9, 2017
good work place
learned to work in safe enviroment
management was ok to many rules not real sure what is right .
culture a little of everything
hardest is not having the right equipment
most enjoyable is the people I work with very caring
Pros
free luch every month
Cons
heath care is not good
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Chamberlain Group
Customer Care Representative (Former Employee) –  Elmhurst, ILDecember 13, 2016
Chamberlain is an excellent company to wok for. Employees were offered yoga and exercise classes to take either on lunch or after work. Excellent benefit program was offered. The company offers opportunities for employees to give back to the community. There are also ample opportunities for advancement within the company.
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Great Employee Packages
Test Engineer, Gates and Access Systems (Former Employee) –  Elmhurst, ILJanuary 28, 2016
They will pay for your education for job related degrees or training at a prestigious educational establish for up to $30,000 + annually
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Overall rating

3.6
Based on 20 reviews
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49
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Ratings by category

3.2Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.2Culture

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