This company is a laid back, easy going, call center. However, you're about as dumb as the customer when one calls in. You are reading what they are reading, a manual. Sometimes you can resolve the customer's problem but most of the time the situation has to be escalated to level 2 technicians.
Laid back, easy going, food and drinks allowed, dual monitors, great pay
Lack of knowledgeable information, staff direct foul language at employees, no extensive knowledgebase, lack of advanced tools to troubleshoot