Change Healthcare Employee Reviews

Typically finish onsite work within 4 hours. There is downtime between projects that often stretches into 2 to 3 months and this becomes a problem with no income at this time. There are also no benefits offered while working on project even though with the travel included and time it takes to upload charts, you have ended up working full time for several months continuously

Pros

Shorter workday, travel miles compensated fairly well

Cons

No benefits despite working of the year, too much downtime between projects. Feast or famine with the chart retrieval position

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Productive

Healthcare Representative 2 (Current Employee) - Tampa, FL - October 2, 2023

What is the best part of working at the company?Great company to work for, they recognize your work and provide monetary incentives.What is the most stressful part about working at the company?The end of the month, when applications need protection.What is the work environment and culture like at the company?Its multiculture and understanding.What is a typical day like for you at the company?Screening patients or completing paperwork to mail out.

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Change Healthcare insights

Based on 1,120 survey responses

What people like

Ability to learn new things
Ability to meet personal goals
Time and location flexibility

Areas for improvement

Sense of belonging
Trust in colleagues

Excellent place to work supportive management

Senior business intelligence analyst consultant (Current Employee) - Remote - September 15, 2023

Excellent place to work. Supportive management team is awesome. Great pay and benefits. Works in an agile environment and flexible on deadlines when proper examination is given.

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Bad Experience

Employee (Former Employee) - Nashville, TN - September 14, 2023

This place was not a good fit for me. Red flags were going off from the day I was hired. I was not oriented properly. During my first day, no tech was prepared for me, my manager barely met with me, and I ate lunch on my own in the break room. I was told to just "figure everything out". I was being assigned work left and right on the weekends and late evenings, despite being an entry level employee. Obviously- I could not and turned in my resignation letter within a few weeks. Instead of letting me work my two weeks, they just told me I could go ahead and leave. For the five interviews I had to go through to get this job, this was not the experience I was expecting. Save yourself and look for employment elsewhere.

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Productive

Patient Service Representative (Former Employee) - Remote - September 8, 2023

Not a bad place to work for. The supervisors were nice and they host meetings to discuss any issues the team had. Wish I was able to work for the company longer but due to being contract only position I wasn’t able to work as long as I wanted to.

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The benefits and our office manager were exceptional!

Lead A/R representative (Current Employee) - Fresno, CA - September 7, 2023

Every team was different but overall a growing excitement that I am grateful for! Our office manager was the best. She was very supportive and was a great communicator and instructor. She loved sharing her knowledge to encourage independence.

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Great in the early days - abysmal at the end

Vice President / Director of Operations (Former Employee) - Remote - August 30, 2023

What is the best part of working at the company?Might be better post merger with UHCWhat is the most stressful part about working at the company?When private equity owned it things were miserable What is the work environment and culture like at the company?Nothing is ever good enough - micro managed and hypocritical

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At Change Healthcare, my experience was good, but at Optum Insight, I was nothing more than a number on a spreadsheet.

Undisclosed - Laid Off (Former Employee) - Nashville, TN - August 20, 2023

What is the best part of working at the company?Before the company was purchased by UnitedHealth Group, it was a great place to work. Great salary, great people (except for C-Suite leaders), great headquarters in Hermitage. What is the most stressful part about working at the company?Heavy workload, fast pace, one person does the work of two or three. CEO was concerned only about making money and lacked leadership skills.What is the work environment and culture like at the company?Both were good before the company was sold, but as Optum Insight under UnitedHealth Group, the work environment is stressful and any semblance of culture is lost to the demand by UHG’s CEO to make money and buy as many companies as possible. What is a typical day like for you at the company?Full of pressure, stress and uncertainty.

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Caring leadership

Operations Manager (Former Employee) - Nashville, TN - August 20, 2023

Great culture. Leadership really cares about people. Need to improve focus as company is a bunch of acquisitions and integration was difficult. Overall enjoyed working there

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It get to work with people for filling there needs

Scheduler (Current Employee) - New York, NY - August 17, 2023

What is the best part of working at the company?I enjoy talking toThe customersWhat is the most stressful part about working at the company?The company It self is not that great.What is the work environment and culture like at the company?I work from home so I don't no about the environment What is a typical day like for you at the company?Back to back calls with no break in between

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I enjoyed it there, it kept me on my toes, taught me everything I know while working with so many great friends.

Team Leader (Former Employee) - Queensbury, NY - August 13, 2023

What is the best part of working at the company?I felt that my coworkers were like family. I loved teaching, training and helping others. I learned a lot while I was there.What is the most stressful part about working at the company?Same stresses as any job I suppose. Special projects, meeting productivity etc. I had the extra responsibilities as a Lead, but I enjoyed it. I also enjoy the fast paced, ever changing field and learning new things, so I enjoyed itWhat is the work environment and culture like at the company?While I was there and what I saw, it was fine. No one under and protected status was treated differently.What is a typical day like for you at the company?Way too much to describe, and it changed regularly. I was a team lead of A/R, and if you're looking to work here, you should know what that entails.

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Very lucky to have been hired here. Great people!

Remote Surgery Coder III (Current Employee) - Tennessee - August 10, 2023

What is the best part of working at the company?Great team members and support staff. What is the most stressful part about working at the company?None really that I can think of. What is the work environment and culture like at the company?People show respect and are very helpful. Culture is great. What is a typical day like for you at the company?Code and code and code. Next thing you know the day is over.

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Busy

AR Lead (Former Employee) - Remote - August 4, 2023

Quite a few acquisitions, work/life balance not a priority. Transition over to OS unorganized, many layoffs the past few years. Possibility for positive change with new acquisition. A lot of changes needed to have consistency across the enterprise. Enjoy working with the operations team all very helpful. Culture seems low the past year due to all the changes that have occurred during the last 3 years.

Pros

Pay

Cons

Workload

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Company does not care about their employees

Medical Records Field Reviewer (Former Employee) - Remote - August 4, 2023

What is the best part of working at the company?Part time or full time schedule. Pays for mileage.What is the most stressful part about working at the company?Pay rate when work slows down and stops

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transition

analyst (Current Employee) - Atlanta, GA - August 1, 2023

this was a fun startup feel company but since being purchased/acquired by UHG its not the same. But we're all thinking positive as we migrate into the new company

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My coworkers are great and I love working from home

Remote Healthcare Representative (Current Employee) - Nashville-Davidson, TN - July 31, 2023

It’s a good company overall. It was recently bought it by United Health Group and it hasn’t been an easy transition. The transition isn’t complete yet, we are still Change Healthcare.

Pros

Working from home. Pay is good.

Cons

Don’t feel like I was adequately trained for this position.

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It's just a job.

Patient Service Representative (Current Employee) - Thousand Oaks, CA - July 28, 2023

The job offers opportunities based on your performance and interest in moving to the next level.Supervisors are helpful and understanding.Benefits are greatHighly recommend the Company

Pros

A good company with opportunity for advancement

Cons

Company does not offer too many raises, unless you go to the next level.

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Low Pay Strict QA Heavy Work Load

Patient Access Representative (Current Employee) - Remote - July 21, 2023

I would avoid this company although it’s now OPTUM. They treat contractors like we are disposable the training does not go over everything they just say follow the script and when you make a error they send you catty emails in mostly all ALL CAPS like we are children. Micro management and catty nesters and supervisors. After about a month in the half the temp agencies benefits started taking MORE THAN half of my paycheck for “premiums” the pay is extremely low for the work we have to do and the rude VERY NASTY patients. At first I was really excited about working here and said I was going to stay and try to grow within the company. This job took a toll on my mental health and I was miserable working in my MY OWN HOME.

Pros

None

Cons

Rude patients Rude management Low Pay

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Please avoid applying here like the bubonic plague

Pain Management and Anesthesia Coding Specialist (Former Employee) - Nashville, TN - July 12, 2023

What is the best part of working at the company?If you enjoy being a cog in a soulless machine, then Change Healthcare is the place for you.What is the most stressful part about working at the company?The fact that you are treated like a piece of disposable meatWhat is the work environment and culture like at the company?You will be bathed in an aura of fake compassionWhat is a typical day like for you at the company?A typical day consists of psychosis inducing boredom

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High Turnover Rate and Overwirked

Third Party Claims Advocate (Former Employee) - Virginia - July 10, 2023

I worked four days a week for 10 hours inside the ED. The environment was very fastpaced with high workload even with staff turnover. The management was not responsive to employee concerns.

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Recent sale of company - new challenges

Sr. Project Manager (Former Employee) - Remote - July 5, 2023

What is the best part of working at the company?Innovation- payer support - healthcareWhat is the most stressful part about working at the company?Rules based - followed methodologyWhat is the work environment and culture like at the company?individual experience while employed there. serious and straightforwardWhat is a typical day like for you at the company?Lots of work new transitions!!!

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