Change Healthcare Employee Reviews

3.3
Overall rating
Based on 395 reviews
Ratings breakdown
580
4120
394
242
159
Sort by: Helpfulness | Rating | Date
Found 392 reviews matching the search See all 395 reviews
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Terrible People, Dont waste your time or gas here
Patient Service Representative (Former Employee) –  Newbury Park, CAJuly 15, 2018
This company teaches you a lot about how to use the systems but, the management is terrible. The turn over rate is high. The managers are rude and disrespectful they try to intimidate you infront of other employees. They treat you as if youre less than a person. They lie in your face and dont abide by the hours contracted. IF YOURE HIRED BY AN AGENCY BEWARE!!! They keep you up until training is up so they can get paid by the agency, then let you gp with you thinking your job is still intact. They will literally tell you to be at work the next day and as you're leaving the agency calls you. This job has a high turn over rate.
Pros
Non whatsoever
Cons
The management is terrible. Also discriminitory
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Change Healthcare is a great place to work
Clinical Validation Nurse Auditor (Current Employee) –  Lombard, ILJuly 14, 2018
I have been there for five years and look forward to many more. My team and upper management are very supportive and encourage personal/career growth.
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Temp hires be aware!!!!
Customer Service Representative (Former Employee) –  Thousand Oaks, CAJuly 13, 2018
This place pretends they care about you but in the end doesn’t have the professionalism to let you know they won’t be keeping you. Keeps you until training is over then emails agency to let you go and pretending to your face you are set to work the next day! Horrible experience and most of the people who are working there don’t follow HIPPA policy! This place should definitely be looked into!
Pros
pretending to like you
Cons
Backstabbing, unprofessional colleagues and upper management
Was this review helpful?Yes 3NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Good Company to work for. I enjoy my time within the company and team members was very helpful
QA Tester (Former Employee) –  Newton, MAJuly 10, 2018
Good Company to work for. I enjoy my time within the company and team members was very helpful. Lot of things to learn within the company and Managers was very helpful
Pros
Good Company to work for.
Cons
Busy work schedule.
Was this review helpful?Yes 1No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent pay, professional atmosphere, professional management
Claims Processing Specialist (Former Employee) –  Atlanta, GAJuly 8, 2018
The work load was not stressfull, the workplace culture was fair. This company does not have high turn over rate. Good performance quarterly bonus.Excellent pay, professional atmosphere, professional management. Great benefits, some management team leads micro management. Lots of overtime, quarterly bonus, team meeting, off holiday parties, xmas decorations prizes,
Pros
private bathroom, free coffee, tea
Cons
the change in the cost for healthcare benefits
Was this review helpful?Yes 1No 2Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work is not guaranteed,seasonal position only.
Medical records field reviewer (Current Employee) –  Alpharette, GAJuly 6, 2018
Work is relaxed but barely any work to guarantee a living.
You could be without work for weeks to months. ................................................
Was this review helpful?Yes 1No 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Was a good place to work
Medical Billing Specialist (Former Employee) –  North Tonawanda, NYJuly 5, 2018
I have worked for this company for more then 10 years and I was very happy there. They provided a great benefit package and I worked with some amazing coworkers.
Pros
Good benefits
Cons
None
Was this review helpful?Yes 1No 2Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
productive, relaxed environment, ping pong table.
Scheduler/ Document support (Current Employee) –  Alpharetta, GAJuly 3, 2018
good working and learning environment.

job is quite easy, if due process is followed.

the negative part of the job is knowing that the job is not safe. and also, the job can go from completing 40 hours a week to barely making 20 hours. job is depending on and if company gets contract.
Pros
free coffee and chocolate drinks
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Lack of proper training
Phone Representative / Call center (Former Employee) –  Port Saint Lucie, FLJuly 1, 2018
This was a learning experience. Lack of proper training, many of the management staff are smokers which means lots of time spent outdoors smoking. Some of the managers have been employed for so long at this location it's my belief that any one who is intelligent enough will not last due to job security needs by older management team. Another words if any new employee pose a threat due to their intelligent they will not last long.
Pros
none
Cons
short breaks
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
it was an experience
Claims Auditor- Recovery (Former Employee) –  Ridgefield, CTJune 28, 2018
Experience needed to help me grow, it was appreciated
opportunities around the corner for growth and education and practical application of the education given.
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Change, change, change all the time
Patient Services Representative (Current Employee) –  Port Saint Lucie, FLJune 27, 2018
It is constantly changes from week to week. No consistency. Management seems to be flying by the seat of their pants. Lacking follow through. Not paid enough for the amount of work the job entails. Overpromised how this job would be.
Pros
Pto
Cons
Unable to get your request for PTO & Benefits
Was this review helpful?Yes 6No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very productive yet fun workplace
Healthcare Representative (Current Employee) –  Lexington, KYJune 27, 2018
It was a relaxed environment with great staff. I never dreaded going into work and always had positive experiences while working there. There were parts that were challenging since we saw patients all day but I always enjoyed it.
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun place to work
Altegra Health/Social Services Coordinator (Current Employee) –  Weston, FLJune 26, 2018
Helping members with their medicare part b premium. Helping them apply with their state for state programs. We prepare their application and submit it to the state with the members documents.
Was this review helpful?Yes 1No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It's good
A/R Specialist (Current Employee) –  Queensbury, NY 12804June 24, 2018
Change HealthCare a good place to work. They have a wellness program which you can choose to participate in to help you with your fitness goals.

A typical day involves working on patient accounts, calling insurance companies and verifying benefits.
Pros
Is a stable work environment.
Cons
It's very stressful.
Was this review helpful?Yes 1No 1Report
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Just being honest
SENIOR MEDICAL CODER (Current Employee) –  RemoteJune 20, 2018
I guess it depends on who your supervisor is, but that will change as the turn around is ridiculous, I had 4 different supervisors in less than two years. So don't get comfortable. Micromanaging is the law of the land. Supervisors don't know what their subordinates do on a regular basis so they leave out responsibilities that need to be tended to. They tell you to work comprehensibly and then rush you. They also hold your PTO for ransom. With if you do A, B, and C you can have the time you requested 3 months ago off. Not worth the stress.
Pros
work from home
Cons
no communication from management, unfair pto practices
Was this review helpful?Yes 8NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Favortism.
Employee (Current Employee) –  Greenville, TXJune 20, 2018
They offer jobs to most anyone; however are not know to be the most fair with all team members. There is a high level of favortism in this company and no real way to combat it if you would like to keep your job.
Was this review helpful?Yes 5NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
A growing company feeling the pains of it.
Team Leader - Customer Service Representative IV (Current Employee) –  Asheville, NCJune 18, 2018
The company has gone through a major merger and is having the growing pains expected to go hand in hand with such a merger. There is currently no advancement opportunities for certain business segments but as a nationwide company there may be other opportunities in another office. Most of the best opportunities seem to come from the central office in Nashville.
Pros
Some managers are amazing.
Cons
Compensation has taken a real setback due to the merger, at least for certain business segments.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company
Subrogation Specialist (Current Employee) –  Donelson, TNJune 18, 2018
Awesome environment with a great work/life balance. Only downside is the uncertainty of the possibility for a permanent position as I am a contract worker. I would love to stay with this company in the position I'm currently if the opportunity arises. You can have your electronics out while you work which is a major plus for me.
Pros
How laid back the company is.
Cons
not much stability
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
It's all about saving a buck
Product Enrollment Specialist (Current Employee) –  Nashville, TNJune 16, 2018
New hires come in at about $11 an hour. They've taken away all office parties and annual company picnics, the insurance has severely gone downhill with only high deductible plans and they don't acknowledge the workers that have been loyal to them for a decade or more. Raises for anyone below manager level is 1-2.5% a year which equals less than .40.
Pros
Onsite chair massages
Was this review helpful?Yes 9NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Unexpected work environment
Desktop/Network Systems Specialist (Current Employee) –  Port Saint Lucie, FLJune 11, 2018
The work environment is not developed to ensure that personnel are able to provide input and influence company change. The work environment is designed to be chaotic and there is no resemblance of organization. There are too many personnel that have management positions. There is no work/life balance as the company will ask more and more of you until you reach a point where you must make a decision to either you stay and deal with what is happening or choose to leave.
Was this review helpful?Yes 8NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Change Healthcare. Our community is ready to answer.

Ask a Question

Diversity score

71out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Change Healthcare.

Powered by Comparably