Change Healthcare Employee Reviews

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5.0
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Document Management
Document Management Specialist (Former Employee) –  Alpharetta, GANovember 17, 2018
Processing Medical records through CD's and Flash Drives. Renaming them to Chart ID's format to be processed.

Picking up mail, sorting and delivering to different departments.
Pros
Very understanding management team
Cons
At times, too laid back
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1.0
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Stressful place to work
Case Coordinator (Current Employee) –  Weston, FLNovember 15, 2018
A stressful place to work with unrealistic production goals. System are always down and hinder you to perform your work. Outreach Director is so unprofessional and under qualify for the position.
Pros
Coworkers
Cons
Micro manage. Not enough resources to complete your job at a high level
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1.0
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Poor communication among managers
Nurse (Former Employee) –  RemoteNovember 14, 2018
Poor assistance and communication with management. Lack of work available. Training for the position was not adequate. Payment for the position is much less than other companies
Pros
None
Cons
No communication with management
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1.0
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great team if in a different company
manager (Current Employee) –  GANovember 12, 2018
Terrible benefits! Terrible Raises! Very unrealistic expectations! No Accountability! Absolutely no work life ballance. Terrible place to work. Sr. Leadership likes to throw grenades and does not stand behind their words. No wonder why they have bankrupted 3 times under different names. Headed that way once again.
Pros
flexible but demands 15 hours a day 7 days a week of work
Cons
Awful C level leadership.
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2.0
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company doesn't pay a livable wage and requests a lot for the pay they give
Reimbursement Specialist (Current Employee) –  NorccrNovember 11, 2018
Like the company but the management is not up to par and employees are not the first to be thought of when there is a chance for advancement. Management doesn't seem to want to hear employee complaints. I don't agree with the way in which positions are filled.
Pros
I have a job
Cons
no advancement
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1.0
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Don’t Work Here it’s A Waste Of Time!!!
Patient Representative (Former Employee) –  Newbury Park, CANovember 10, 2018
#1 Management is horrible, they don’t even know how to take the calls themselves or even know the scripts. #2 No point in asking for help because no one knows anything, patients will end up hanging up on you because the call is taking too long for you to get some help. #3 Don’t even try using the restroom because they only allow 10 minutes of personal time if you go over just a minute they already start complaining so might as well just go in your pants. #4 Managers and Leads don’t keep anything to themselves. If something happens everyone knows in the office. #5 They give you something called ‘post-call’ it’s for after your call your allowed 2 minutes to send messages or anything else you didn’t finish during the call but you can’t use after every call they only allow you 15 a day of post call! which to me is pointless some messages are just way to long to even type out that quick or even input all the info! #6 DONT do overtime not worth it! Monday’s were great for overtime when i first started but then they started having workers come in later than they’re usual time so it technically wasn’t even overtime which is pointless !! i honestly can keep going on and on about this job but i’d be wasting my time. i would not recommend this place to anyone. the pay is not even all that great for everything you do & OH YEAH favoritism plays a BIG part there. if your a kiss butt then this the job for you! but it only last 1 week and they choose another favorite!
Pros
Nothing
Cons
Everything
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3.0
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Nice Place
Command Center Technician III (Former Employee) –  Nashville, TNNovember 9, 2018
Ok place to work. The people were very nice and knowledgeable. Management needed alot of work. They made alot of unnecessary changes that disrupted moral
Pros
Benefits
Cons
Managment
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1.0
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Not so good
Accounts Receivable Specialist (Current Employee) –  Greenville, TXNovember 8, 2018
Pay is horrible for living in a country town. Only good thing is flex time and being close to home but too much drama and visiting here. Job is not hard to learn once taught the ins & outs of insurance.
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3.0
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Company culture on major decline
Client Support Analyst (Current Employee) –  Nashville, TNNovember 8, 2018
Company culture has steadily declined for several years. In years past it was common to see employees grow within the company, but now more and more people are going elsewhere to advance their careers.
Pros
Large company, you will get a lot of experience in the healthcare field
Cons
Healthcare benefits are lackluster and expensive, employee satisfaction takes backseat to profits
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2.0
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fairly new restructured company going thru starting new pains
Accounts Receivable Representative 2 (Current Employee) –  Novato, CANovember 7, 2018
company was bought out and or merged with some of McKesson, since March 2017, going threw a lot of changes. A lot of turn over, pay is not enough for the work flow. Benefits are only on par if that. only good thing they are flexible on your full 8 hour work day.
Pros
free snacks
Cons
short breaks, small raises, turnover
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5.0
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the most enjoyable part of the job
Field Reviewer (Former Employee) –  Nashville, TNNovember 3, 2018
I loved meeting different people in the different offices that I have went to and enjoyed learning the different software that each office uses and being able to work at my own pace in a private office.
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5.0
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Resolve Specilist
Eligibility and Enrollment Specialist (Current Employee) –  Chicago, ILNovember 2, 2018
Great Company hated to leave
Very diverse company
A lot of opportunity

Wish my potential was noticed
Great benefits

Enjoyed it as Chamberlin Edmonds

Great atmosphere
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2.0
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Out of state and out of touch management
Hearings Coordinator (Former Employee) –  Minneapolis, MNNovember 1, 2018
Micro-managerial style from out-of state managers resulting in out-of-touch management that did not fit well with local work environment and needs. Because managers were unable to observe performances on a regular basis, performance was assessed based on numbers and statistics which rarely reflected job performance accurately. Furthermore, lack of consistent manager presence also created a culture of distrust and cut-throat competition rather than collaboration and team-work as a result of co-workers essentially performing as surrogate managers in order to fill the gap. Under-staffing appeared to be a strategic goal, and staffing needs were rarely met until a crisis level was reached. Minimal compensation regardless of performance, tenure, overtime, or work accomplished.
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2.0
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Nice work enviroment
Senior Client Analyst (Current Employee) –  Nashville, TNNovember 1, 2018
CHC is a decent place to work, especially for those without families. My experience has shown me that work-life balance is something they hold in high regard.
Pros
Ability to WFH
Cons
No work life balance in my position.
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2.0
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Not a good place to work
Remote Medical Coder 2 (Current Employee) –  Nashville, TNOctober 31, 2018
If you're just wanting to get experience and move on, it's ok. But for the long term this is not the place. I've had multiple supervisors and managers and tossed from team to team. I've had 1 great supervisor out of the bunch. Advancing is a rarity. It's not worth the stress.
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1.0
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What a mess
Customer Service Representative (Former Employee) –  Port Saint Lucie, FLOctober 29, 2018
Sloppy, lazy coworkers and the good people pick up the slack. Toxic work environment! RUN. There are better call centers. Management is paid well, agents do not get enough.
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3.0
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Pay increase
Operational Communication & Education Specialist (Former Employee) –  Nashville, TNOctober 29, 2018
Overall, Change Healhcare is a good ccompay to work for. However, the pay needs to be looked into and increased to be compariable in a competivitve market.
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4.0
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Good Team
Remote Medical Coder (Current Employee) –  Berkeley, CAOctober 22, 2018
The QA Team was marvelous... who.. although they were the ones that graded us down on our errors, were always helpful to educate us on what we missed and why.
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2.0
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Poor Leadership/Below Market Pay
Business Analyst IV (Former Employee) –  Nashville, TNOctober 18, 2018
Horrible corporate culture in MCDS. Leadership and colleagues regularly used profanity and complained excessively. IT group does not perform root-cause analysis which subsequently results in reworking the same customer impact issues daily. Company does not appear to employ ‘true tecnologists’ as they do not utilize the basic tenets of most IT/IS groups. Additionally, many of the databases utilized are the equivalent of college senior coursework.
Pros
Health Insurance
Cons
Poor Leadership
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4.0
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Very good company
Operations Supervisor (Current Employee) –  Salt Lake City, UTOctober 18, 2018
Change Healthcare is a very good company and cares about their employees. They allow for suggestions to reach the CEO via a social networking app. Benefits were reasonable. Hard to advance.
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Overall rating

3.2
Based on 464 reviews
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