Change Healthcare Employee Reviews

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PATIENT SERVICE REPRESENTATIVE (Current Employee) –  Port Saint Lucie, FLMay 22, 2018
Working for Change Healthcare is a stressful job. This is a call center environment. The call flow is back to back non stop. There is not much room for advancement.
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Stressful
Health Care Representative (Current Employee) –  Portland, MEMay 22, 2018
Coworkers make things more stressful. No ability to be physically comfortable. Coworkers care only about their own comfort and have concern for others.
Pros
Good benefits
Cons
Staff. Location in building
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Not worth the heart ache
Customer Service (Former Employee) –  Lombard, ILMay 17, 2018
HR is awful, onboarding is a nightmare. I would save everything to cover your butt, but it does no good. Very unorganized and unethical company. Management has no clue what they are doing.
Pros
Good Benefits and Pay
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If you like a stressful job with bad pay and benefits this is the job for you.
Healthcare Representative (Former Employee) –  Clark, NJMay 14, 2018
Change Healthcare has the worst Medical/dental insurance in this business. Most of the managers have favorites and cater to them. The pay does not reflect the amount of work and stress that is put on you on a daily basses. This company is not worth the stress that you will develop. And since this company became Change Healthcare they have started to micro-manage which in the end affects your work since you are now required to constantly email what you are doing every minute of your day and how many phone calls you have answered.
Pros
None anymore
Cons
Micro managing, bad pay and benefits.
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Herding cats...
Confidential (Former Employee) –  ConfidentialMay 13, 2018
Merger with McKesson Technology Solutions was poorly planned and executed.

OKRs with an emphasis on quick wins leads to poor decision making - short term gains and long term pain.

Teams to avoid: Product Marketing, Marketing Operations, and Sales Operations. Management does not have the authority, expertise or courage to make the hard calls. Buck stops nowhere.
Pros
Great Benefits
Cons
Lack of Leadership
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Chaos that mimics the current WH Administration
Director, Client Management (Former Employee) –  Pittsburgh, PAMay 12, 2018
Change Healthcare hadn't yet defined their portfolio during my employment, My employment was six months inherited by McKesson divestiture of TES, CH has not yet articulated their business model
Pros
Unfortunately I have no Pros to add
Cons
Poor integration planning/execution, Targets older employers at higher salary, Frequesnt Rifs
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Easy
HCC Coder (Former Employee) –  GeorgoaMay 9, 2018
Work flow slowed completely down. But overall They work with you to make sure you have a complete understanding of the job with coaching and resources.
Pros
work slows down
Cons
convenient
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Run for your life
Engineer (Former Employee) –  Alpharetta, GAMay 9, 2018
Cut throat....

You are just a number

Support from management
Management does not care for you.Management's open door policy is very open. You will be retaliated against and lose your job. And good luck trying to fight Change Healthcare


The management has no clue how to do the job. They do have books and demands that are very hard to accomplish.
Pros
Pay is ok...
Cons
Cut throat!
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QA Analyst (Former Employee) –  Alpharetta, GAMay 8, 2018
Not well managed.
Compensation is not good.
Workplace culture is not good.
Not a friendly environment.
Employees are always scared of loosing job.
I am glad I don't work there anymore.
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Not sure about now
Client Service Manager (Former Employee) –  Nashville, TNMay 8, 2018
At the time I worked there it was called Emdeon and it was a great place to work at the time. I was there for 8 years and was paid pretty good, not sure about now.
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None
Customary service (Former Employee) –  CaliforniaMay 7, 2018
Watch your backs, cut throat job relations, favoritism in all departments, none more to say, they don't like u they will make it hard for you to be a good worker
Pros
Fill time position
Cons
No advancements
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Hectic, very structured work day
Personal Service Representative (Former Employee) –  Port Saint Lucie, FLMay 6, 2018
Very busy, very stressful workplace. Also has an environment that shows favoritism to certain people. It is constantly making changes to work flow that makes it difficult to maintain quality results.
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Field Reviewer
Field Reviewer (Current Employee) –  Alpharetta, GAMay 2, 2018
Management is very easy to talk to you. Always worked my school schedule. They provide all the necessary tools needed to perform your tasks. Always available when you need something.
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Just okay
Analyst (Current Employee) –  St. Louis Park, MNApril 24, 2018
It’s a growing company working hard to grow with the big players & doing well in the process... however, that being said vital teams are struggling with growing workloads & salaries aren’t competitive and management struggles to be on the same page as each other.
Pros
PTO/ Benefits
Cons
Salary/ Management/ Growth opportunities
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Decent
Rebate Specialist (Current Employee) –  Augusta, MEApril 23, 2018
Management is out of touch with the "worker bees". Company needs to implement extensive training program. Promotions seem to be more "clique" based than qualification based. Rate of pay for work done is low.
Pros
Some great people work there that are very helpful.
Cons
Benefit package worse than previous year, More costly, Seems ridiculous for a healthcare company to have high ins. premiums.
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Collaborative environment and solid place to work
Remote HEDIS Abstractor (Current Employee) –  Alpharetta, GAApril 21, 2018
Flexible working hours as a Remote coder. I was a part time coder/abstractor. Worked about 20 hours a week.Training was fair and resourceful. Management was fair and helpful. This is my second year working for them during HEDIS season and I really enjoy working for them. Solid and fair company.
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Good place to get experience
Medical Coder (Current Employee) –  Lancaster, PAApril 17, 2018
In the coding world it is hard to find employment without experience. This is a great place to gain experience.
Coding is limited to radiology coding so there are not a lot of opportunities for advancement or to learn more about other coding specialties.
Pros
Benefits, generous PTO, flexibility
Cons
low salary
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Great place to work
Team Leader (Current Employee) –  Lewiston, MEApril 15, 2018
In my experience this has a been a great place to work with a decent work/personal life balance. Healthcare benefits are competitive with other employers, PTO is more than fair.
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Quite laid back environment, just do your job and do it right.
Call Center Representative (Former Employee) –  Guaynabo, PRApril 14, 2018
punch in, take calls, take 15 minute break, take more calls, go to lunch, take more calls, another 15 minute break, take more calls and go home. You learn a lot regarding Medicare/Medicaid, public and private programs, customer service skills, quality compliance, etc. management depends per department, laid back environment.
Pros
Constant activites
Cons
Pass
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A typical day
Client Relationship Manager (Current Employee) –  MassachusettsApril 14, 2018
Depending on your manager, it can make the long days tolerable. Great clients make your efforts feel appreciated. Difficult clients makes the job intolerable.
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Overall rating

3.3
Based on 364 reviews
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3.4Work/Life Balance
3.5Compensation/Benefits
2.7Job Security/Advancement
2.9Management
3.1Culture

Diversity score

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71out of 100

The Diversity Score tracks how positively diverse employees rate their experience at Change Healthcare.