Change Healthcare Employee Reviews

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1.0
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Too much favoritism
Employee (Former Employee) –  Lombard, ILJanuary 7, 2019
The manager and supervisor were friends and too much favoritism. It was balantly apparent. If they liked you, you were safe. If they didn’t, watch out. My manager never spoke to me in 3 years and the supervisor had some personal vendetta against me. I was a good employee but yet was targeted to fail. Others get away with lack of work because of their race. I overheard managers and supervisors degrading their own staff and laughing about it. Actual work was good, pay was comparable, but who wants to work under such deceitful ugly supervision?
Pros
None
Cons
Favoritism, racial favoritism, no advancement, manager disrespect of good employees
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3.0
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Micromanaged, high volume, substandard pay
Healthcare Representative (Current Employee) –  Atlanta, GAJanuary 11, 2019
Change Healthcare is a good place to work if you are a recent graduate needing experience. Use this experience as a stepping stone. There is no room for growth. High volume, fast paced, micromanaged with below average pay and raises. Management is substandard and only look at numbers and push employees to do more and more without adequate compensation. Unfortuantly, "Good job" and "Thank you" can't pay bills.
The best part of the job is knowing that the work that you do will positively change lives by providing resources, income and health benefits to those in need.
Pros
Making a difference and being a change maker
Cons
Management, low pay, no advancement
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2.0
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Horrible Leadership - Below Market Pay
Sr Business Analyst IV (Former Employee) –  Nashville-Davidson, TNDecember 19, 2018
As a full time MCDS Sr. Level Business Analyst, I found the corporate culture and direct leadership to be unbearably miserable as the management regularly used coarse (profane) language while team members complained excessively.
Additionally, root cause analysis is not utilized for IT Service Management ticket resolution. Instead, the same potentially customer impact errors occurred daily at which time a 'workaround' was followed.
Organizations IT group doesn't appear to employ true technologists.
Pros
Health Insurance
Cons
Poor Leadership, Below Market Pay, Negative Corporate Culture
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2.0
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Benefits are not good. Management is ok.
Self Pay Representative (Current Employee) –  Queensbury, NYJanuary 8, 2019
You are hired for one job and often end up doing something multiple tasks. They cross train their employees so we are able to help as needed in other departments. We handle incoming phone calls from patients and insurance carriers concerning bill issues and claim processing. We work with the providers to correct claims and have them reprocessed for payments. The work environment is good but more office equipment is needed. We train the offshore reps with the tasks they are assigned. Each month we have to pass QA min score of 96% and production of 98%.
Pros
Good vacation, work hours.
Cons
Health benefits are not good.
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1.0
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This is not what you think
Patient Service Representative (Former Employee) –  Port Saint Lucie, FLDecember 14, 2018
I worked here for 2 years and it was the worst. Absolutely no room for advancement and they recently gave us a "raise" and the ONLY thing they factored in was your time there after transitioning from the temp agency. So for me someone who went a year straight no call out great quality scores was given a .14 cent raise Yes you read that right .14 centa and a few of my coworkers got .6 cents. This place is ridiculous. Don't waste your time.
Pros
It's Monday through Friday
Cons
The pay and no advancement
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3.0
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going through changes
General Clerk (Current Employee) –  Clinton Township, MIDecember 14, 2018
I was hired while they were switched from McKesson to change and its not going to well. they need tech and software upgrades. This is a job but after taxes the $400 isn't really worthy it ever two weeks. Its better than flipping burgers or working in retail. The hours suck, they don't even pay for a lunch. Their time keeping system kronos has many flaws, you are either over or short hours never exactly 8.
Pros
its a clean pay check good benefits
Cons
horrble hours and tech
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2.0
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Lack of advancement and pay
Patient Service Representative 2 (Current Employee) –  Port Saint Lucie, FLDecember 15, 2018
Worked for two years at change healthcare DID NOT GET A RAISE Management said I had to wait a few months(it was pushed back for 6 months), they micro mange to much. In order to move up you need to be a favorite with management! No room for advancement at this place! So much stress from the high call volume (2000 calls or over a day) they keep adding on many practices that I am not trained on, the stress is not with it!
Pros
Clean facility
Cons
No raises, no advancement, management
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3.0
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Not great.
Patient Services Representative (Current Employee) –  Clinton Township, MINovember 29, 2018
The company seems to be more about quantity rather than quality, and you are given less than what you need in resources and training to complete your job even at a minimum level. It seems the only way to be successful at Change Healthcare is to not care about the patients and instead to focus on your productivity numbers. If you care to spend a few extra moments on an account to resolve a matter more efficiency and effectively, you will surely be burned out. Even though you could be saving the patient and other departments hours of their time, your numbers will look bad and that’s all that matters. If you rush people off the phone and push off your work to other people and other departments, you will do well.
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2.0
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A nice company to work for. Fast paced and always changing. Never boring.
Patient Service Representative (Current Employee) –  Port St. Lucie, FLNovember 26, 2018
Sign into computer and phone system, two 15 minute breaks, 1/2 hr for lunch.
Learned medical terminology and how to schedule patients for doctor visits and procedures.
Management is caring
Workplace is friendly
The hardest part of job is sitting all day with a headset on, back to back calls and having to schedule patients in practices you are not trained on by using a script.
The most enjoyable part of the job is helping the patients.
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4.0
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Extra income
HEDIS ABSTRACTOR (Current Employee) –  Remote/home officeDecember 1, 2018
I contacted this company a few years back trying to get into a different aspect of nursing. I was trained in 2016 for the HEDIS season and was able to work from home and earn extra income. Paid well and had a good work-life balance. Depending on how well one can get through the information in a medical chart, earning potential can be anywhere from $25 per hour to $60 per hour.
Pros
flexibility, earning potential
Cons
contract work, limited workload
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1.0
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great team if in a different company
manager (Current Employee) –  GANovember 12, 2018
Terrible benefits! Terrible Raises! Very unrealistic expectations! No Accountability! Absolutely no work life ballance. Terrible place to work. Sr. Leadership likes to throw grenades and does not stand behind their words. No wonder why they have bankrupted 3 times under different names. Headed that way once again.
Pros
flexible but demands 15 hours a day 7 days a week of work
Cons
Awful C level leadership.
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3.0
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Company culture on major decline
Client Support Analyst (Current Employee) –  Nashville, TNNovember 8, 2018
Company culture has steadily declined for several years. In years past it was common to see employees grow within the company, but now more and more people are going elsewhere to advance their careers.
Pros
Large company, you will get a lot of experience in the healthcare field
Cons
Healthcare benefits are lackluster and expensive, employee satisfaction takes backseat to profits
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1.0
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Unrealistic expectations
Patient Access Representative (Former Employee) –  Thousand Oaks, CADecember 1, 2018
The worst company ever.

They allow you 10 per day to use the restroom, and check up to see if you are on the tolit.

Petty, micromanagers every second of your shift. No time to swallow your own spit before they come to your desk to ask what you are doing. They make you sign paperwork for small errors.

More work added everyday, with less time. They change your work schedule as they need you. No sick days or time off. You work the day after thanksgiving and christmas!

They hire everybody, and fire everybody! Ask about their high turnover rate. One temp agency stop sending clients to change healthcare. I saw a least 50 people quit or fired while I was there. They make grown women cry. The backstabbing managers.Fire you at the drop of a dime.

Worst company ever! Blood suckers!
Pros
None
Cons
Everything
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2.0
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Poor Leadership/Below Market Pay
Business Analyst IV (Former Employee) –  Nashville, TNOctober 18, 2018
Horrible corporate culture in MCDS. Leadership and colleagues regularly used profanity and complained excessively. IT group does not perform root-cause analysis which subsequently results in reworking the same customer impact issues daily. Company does not appear to employ ‘true tecnologists’ as they do not utilize the basic tenets of most IT/IS groups. Additionally, many of the databases utilized are the equivalent of college senior coursework.
Pros
Health Insurance
Cons
Poor Leadership
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3.0
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Pay per chart is a problem
HCC Coder (Former Employee) –  New JerseyOctober 12, 2018
Sounds really good financially in the beginning, considering the average chart would be about 30 pages. However, this is not always the case, especially when they are about to run out of charts. HCC codes have to be captured on every DOS, which really slows you down, when it's a big chart. If you get one or two charts like this in a day, it's Ok, unfortunately, I had days when all the charts were larger than 70 pages. These kind of projects can be time consuming and do not pay well, in a pay per chart situation. In other words, you'll be making less than minimum wage per hour on those kind of days.
Pros
Flexibility, great coding software
Cons
Pay per chart
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1.0
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Do not work here!!!
Patient Service Representative (Former Employee) –  Port Saint Lucie, FLOctober 11, 2018
Trust me this place is not worth you time working here. If you are looking for benefits and pto..Not happening here, you are a part time employee so you do not qualify for benefits and they make sure you work just below 30 hours so you do not qualify for pto either. If you looking just for a check...A $500 - $600 check every 2 weeks is barley enough and you will for sure being living paycheck to paycheck. They expect so much from you and you get nothing in return.
Pros
None
Cons
Everything about working here is a con
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management was poor
Accounts Receivable Specialist (Former Employee) –  Shelton, CTOctober 9, 2018
managers were plucked from the bowling alley or carnival. no education, no sufficient training, very low people. You were expected to know rules and regulations that were not in the employee handbook or explained to you at all and would be written up and threatened for not knowing. my manager wore the same smelly jeans every day to work and i don't think she ever washed them. she felt that a nice reward for employees is " get to wear a hoodie to work day." very sad and happy to be out of there.
Pros
nice benefits
Cons
nasty management
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2.0
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Went from family like atmosphere, to corporate atmosphere
Quality Control Speacialist (Former Employee) –  Bridgeton, MOJanuary 17, 2019
When I started at change healthcare it was a small business with great benefits, good pay, and family like atmosphere. When I left, the benefits were getting worse, and worse every year, they were firing people who made the company what it was, and the new management was running the place in to the ground.
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5.0
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productive office
Customer Service Representative (Current Employee) –  Alpharetta, GAJanuary 6, 2019
Great people and Culture. Pay was competitive and viable. The management was understanding and really open to advice. The company was bought and now became change healthcare which changed the dynamics but it was a great atmosphere for the most part could there be some improvements of course.
Pros
great people
Cons
healthcare deductions
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2.0
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Petty Environment
Member Advocate (Current Employee) –  Alpharetta, GAOctober 5, 2018
NO benefits, paid time off, food, phones, or drinks, and nothing but blacks and they get treated like trash. Very sad workplace, low morale, its a good place for quick cash if the temp agency can pay you on time. I wouldn't advise this environment for 28 yr olds and up. It's a job for kids that are fresh out of high school and dont know what to do.
Pros
Hour Lunch, Feels like you are helping the elderly, but you really not
Cons
Workplace Culture is terrible, job is a SCAM
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Overall rating

3.2
Based on 497 reviews
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3.3Work/Life Balance
3.3Compensation/Benefits
2.7Job Security/Advancement
2.9Management
3.0Culture

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