Charles Schwab
Happiness rating is 62 out of 100
3.9 out of 5 stars.
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Charles Schwab Employee Reviews in Denver, CO

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Denver, CO88 reviews

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3.9Work-Life Balance

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Charles Schwab insights

Based on 425 survey responses
What people like
  • Inclusive work environment
  • Feeling of personal appreciation
  • Ability to learn new things
Areas for improvement
  • General feeling of work happiness
  • Energizing work tasks
  • Sense of belonging

Super friendly people, decent benefits

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The most useful review selected by Indeed
it can tend to be an overly collaborative environment to the point that it slows things down. That was the biggest thing I had to get accustomed to when joined the company. But overall it is is good company.

Pros

Fair pay, decent benefits, good people, if your into investing you will learn alot.

Cons

over-collaboration, work from regional hubs mentality
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Not a micro manage company but management is poor and they don't listen to their employees.

I feel like just a number and a cog in the wheel. The old Schwab really cared about people, the new generation of management doesn't value their employees. Lots of politics to be played with this company. They haven't adapted to the changing environment (Covid and working from home) the company is stuck in the old way of doing business. The haven't conformed to work from home environment.

Pros

Good work life balance

Cons

Change is hard, not adaptive, old way of doing business.
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Extreme Micromanagement!

People were friendly for most part but management and the way the company monitors every single thing down to your keystrokes creates an Orwellian Culture of extreme micromanagement. The prevailing stress from such a system is intense and in the call center, the phones never stop so running to the restroom feels frowned upon. The pay is low for the industry which makes no sense given the wealth of those at the top.

Pros

Lots of work, structured hours.

Cons

Micromanagement, high stress.
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Decent place to work, tough call center atmosphere.

Stressful high volume call center atmosphere. No balance between importance of customer vs employee. Good stepping stone brokerage firm. They micro manage by metrics.

Pros

Knowledge and experience

Cons

30 min lunches, micro management, no work life balance
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Excellent Environment & Great Training!

I absolutely loved my time at Charles Schwab! They have a phenomenal work environment - incredible training, continuing education, and team leadership!

Pros

Training, Environment, Opportunity
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Easy money, terrible job

The User Experience design and research group at the company - Incompetence all around, cant get anything done, anything useful has been work done by third party agencies, internal team is a mess, smart people who can get away and justify with all the non-work that is happening, its unbelievable. Everyone is happy because the work is easy, pay is good and the company is doing well.If you want a career knee deep in mediocrity, then pursue a UX career at Schwab.
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Good people

I like my team. They help me to understand the business purose and needs. The culture is great. Friendly people and management alway try to make things easier

Pros

Working remotely

Cons

PAy coul be better
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Used to be a financial services career. Now its a call center job.

Schwab has changed quite a bit over the last few years, moving away from the things they tout in their pitch to potential employees as "total rewards" they previously used to offset their lower than average pay for the registered broker role. Gone are Chairman's Club, gone are decent medical benefits, gone are decent bonuses. Gone is time away from the phones. Everything has been replaced with incremental performance rewards, lateral moves touted as "promotions", and junk add-ons (think prepaid legal, HSA plans, and supplementary insurance plans, discounted grubhub, etc)The role is now exclusively "answer the phones". Your worth to the firm is your metric. There is very little in the way of advancement opportunities outside of 1)become a manager, 2)go to the branch, or 3) lateral move into another phone based client service role. The lag at Schwab in taking a proactive approach to technology upgrades and contingency planning has led to a mess during the pandemic, including many high profile outages due to phone and website failures, and a training dept. that was not prepared to onboard/ train remotely. This has led to higher call volumes, less people adept at taking the calls, and strain on the network. All the stress of this has led to higher turnover, which has led to Schwab hiring people who are outside of finance and are only taking the role because Schwab is one of few employers hiring. These people then leave as soon as they get a new role in their desired field, and the process starts over again.Schwab has also begun informing professionals to expect some - 

Pros

Decent pay, Some limited benefits

Cons

call center role, declining benefits, frequent leadership changes, focus on phone metrics only, technology challenges
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Management

If the mangers don't like you, they will make your life miserable hoping you'll quit. They'll pile on work that no one could complete on time then say you're a poor worker. Mind games are often the management style.

Pros

Good co-workers.

Cons

Amateur/cruel management.
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Great company. Ethical, good co workers

I worked for Charles Schwab for 13 years. Started as a phone rep and ended as a financial planner. Plenty of room to grow at Schwab. A little political but what job isn't.
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The highest levels of leadership are out of touch

Schwab is very siloed and every silo acts differently. I think it's important to understand this is not an employee first culture it's a client first culture.Almost everyone at the company is very nice and helpful, that is part of the culture.
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All dependent on your team

I worked in a particular group with a manager who micromanaged and didn't care whether or not work done was best for the company, only if we followed her orders and if the work suited her needs. I had to spend 3 months fighting a battle to move an extremely manual process to a system the company was already paying for, because he didn't understand how the system worked and refused to learn until another team floated the same idea. Be very careful, if you get a good manager it seems like a decent/good place

Pros

Fully remote, some good co-workers

Cons

Micromanagement, no onboarding, extremely political
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Great Company but not as a contractor

I loved my team and manager but as a contractor you are treated very differently and never allowed to be involved in any team activities which can make you feel very left out of the team and lesser of a person. was paid very poorly and zero chances for being hired as a contractor for "budgeting reasons"
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Didn't love it

My experience here was not good. I didn't enjoy the work I was doing. Very little work/life balance. Working from home was frowned upon. Micromanagement and a lack of trust from leadership. An almost cultish culture.
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Challenging work in a challenging industry

Financial Services is definitely not free from complexity and regulatory restrictions and supervision. That said, this was very rewarding work and being part of a smaller organization allows you to have close relationships with employees from all areas of the business. And the work you do directly impacts the client experience and the company's success.
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Fun workplace

Great place to work, management is fantastic and enjoys their jobs. The most enjoyable part of the job is interacting with clients and helping their financial knowledge grow.
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Great corporation with great leadership at executive levels.

Schwab is a organization that is consistently finding ways to lead the financial services industry with new products, tools, and resources. Leadership is able to identify opportunities for growth with clients and through acquisitions as well.
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Great company if hired full time... Rough if a contractor

SCHWAB BENEFITS, CULTURE and CUTTING EDGE TECHNOLOGY all make this a great place to work if you are hired as a full time employee. Unfortunately contractors are clearly and consistently denied much that FTE's enjoy. Very few contractors get converted to FTE (less than 20%) so be wary of taking the bait that you may get converted before your contract runs out.
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Fun place to work with lots of thing to learn

Management is very supportive. Learn lots of Business Functionality. Very good team members. Work life balance is good. Compensation and benefits are best in the industry,
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Challening work, good opportuntiies

Always something new to learn, good work culture. Stable company that is growing and many different areas where there are opportunities to learn. 5 major campus' around the country
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Collaborative and Supportive Peers, Poor Officer Level Leadership

Great middle America work force, work/life balanced and extremely friendly, supportive team environment. Very non-political, enjoyable work environment. Highly segregated officer ranks from daily work force. Little leadership accountability. Skewed, extremely public and accelerated affirmative action efforts setting up young professionals to fail. Highly political executives, self preservation mode. Talk-the-talk, not walk-the-walk.
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Overall rating

3.9

Based on 1,432 reviews
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4
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3
240
2
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Ratings by category

3.9Work/Life Balance
3.8Compensation/Benefits
3.5Job Security/Advancement
3.5Management
3.8Culture

Ratings from women

3.4
InHerSight Score
3.3Personal Development
3.5Career Opportunities
3.3Family Support
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