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Answered - Senior ROI Specialist-MRR (Former Employee) - Lawrenceville, GA 30044
Create a flow-chart of management, phone numbers, e-mail addresses for contact issues and questions. I would have resources available for training and protocol to aid staff and create a better work environment. There would be a 3-4 step process to determine discipline or assess the strength/weakness of the employee performance. There would be a period of training to allow for improvements. I would also communicate with the company that hired our services to explain the training time frame. If the person onsite couldn't explain an issue to the customer, I would expect the lead or manager to support the employee and help out where they could to achieve some type of common solution.
Answered - ROI Specialist (Former Employee) - Lawrenceville, GA