3.8 out of 5 stars.
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Chase Careers and Employment

Work happiness

Scores based on about 1,261 responses to Indeed's survey on work happiness
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About the company

  • CEO
    Jamie Dimon
    approve of Jamie Dimon's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $5B to $10B (USD)
  • Industry
    Financial Services
  • Headquarters
    New York
  • Link
    Chase website
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Banking & Finance

9 jobs


Salary estimated from 5.9K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 8.7K reviews and is evolving.



Fraud Specialist in Plano, TX
on September 21, 2022
High volume call center, training was short and not adequate, they just throw you in. The department is still new in the area so you get different answers from different people for the same question, very unorganized. Extremely metrics driven. You don't get a raise once you're upskilled. Chase itself is a great company, I would only take this position to get your foot in the door and post out after your one year.
Loss Mitigation Specialist in Tempe, AZ
on September 21, 2022
I've been treated differently than my peers.Whenever I've had a discussion with management about certain things, they act like you never had a talk with them.HR is a complete waste of time and there are no advocates for the employees.No altering or accomodation for simple requests. The office is very loud, coworkers, management, leads, everyone frantically yelling and laughing as loud as they can. Unable to focus and do my job due this.When you ask questions, the trainers snap at you and give you a rude response. No support for dealing with in office issues. Trainers & managers even laugh at you when you try to have a civil discussion with them. They make me feel undervalued, unwanted, unwelcomed and disposable. The trainers, leads & other management constantly give you different information than the last person. Very unorganized with no real goals. The criteria they want you to meet is constantly manipulated by them, and they can continue to change things how they see fit so that you don't meet the wonky goals they have set fourth. It makes you feel like you're swimming upstream, and the downward current gets stronger every few days. No real feeling of well being here. This job and my supervisors, leads, managers & trainers make me feel more depressed than I already am .. I don't feel good here. I feel useless & unappreciated here. Management gossips about you and other employees out loud. It's considered a clique environment and they don't care about you if you don't get along with what they want you to do.
Branch manager in Huntington Woods, MI
on September 20, 2022
Has gone from good to bad and back several times. How they handled the pandemic was AMAZING. Now however it has turned into a check the box culture of over mico-management.
Relationship Banker in Plainsboro, NJ
on September 18, 2022
Management was a disorganized mess. We went multiple months without a manager. I was permanently moved to a different branch on 3 days notice. Very sales driven. Location is everything. If you aren't in a wealthy/affluent area, and enjoy cold calling and trying to push 80-90% of people into things they don't want, leaving tons of voicemails, changing debit card pins, constant customer service calls for clients, for the needle in the haystack of an investment to make you some commission, this is the job is for you.
Fraud Specialist in Plano, TX
on September 13, 2022
I started this job fairly recently and it’s been a never ending cycle of disappointment and misleadings. Everyone has a very corporate mindset which I’m not sure is a bad thing or good thing. All they look at is what you present surface level because otherwise it doesn’t matter what’s done to be presentable. There are a lot of inconsistencies on the policies and procedures. Everyone has a different way of doing anything. Anyone above you will get offended for even seeming like you know what you’re doing and helping others. They also do not take accountability for any mistakes they make and will make you feel incapable. I’ve talked with numerous employees in this department that all feel the same. The exact same feelings. I don’t understand what type of leadership and teachers they had in mind for this department but now I can definitely understand why others feel bad that I’m in the fraud department.

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Interview insights

Insights from 845 Indeed users who have interviewed with Chase within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Tell me about a time when,.

Shared on October 20, 2021

First you must let the customer know you are there to help, listen carefully to understand what the real issue and address it with a positive attitude.

Shared on March 19, 2021

Tell me about a time when you went above and beyond for a customer

Shared on March 18, 2021

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