Cherokee Health Systems Employee Reviews

3.5
Overall rating
Based on 32 reviews
Ratings breakdown
57
48
313
23
11
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5.0
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Productive and fun place
Regional -Outreach and Enrollment Counselor (Former Employee) –  Knoxville, TNMay 7, 2018
Providing assistance and enrollment for Affordable care, Knox County Indigent Care and TN Medicaid.
• Servicing 5 different counties with the affordable health insurance coverage program.
• Providing customer support for the clinics in Spanish and English language.
• Educating and helping consumers understand and access affordable coverage options.
• Filling affordability assistance information online and by phone.
• Receiving eligibility determination and enrolling in affordable health insurance.
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4.0
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Great staff to work with
Medical Assistant (Current Employee) –  Memphis, TNMarch 27, 2018
The staff is great but pay is low. The offices are reducing to just one location and work load is heavy. The corporate office is located in Knoxville TN and they are expecting to work all the same.
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4.0
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home work balance
Psychiatric Technician (Current Employee) –  Morristown, TNJanuary 2, 2018
It is a good 9-5 job. no advancement opportunities unless you are specially favored. Not a stressful environment. Got holidays off unless you are at c
Pros
work home balance
Cons
advancement
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1.0
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Stressful job!
Psychiatric Mental Health Nurse Practitioner (Former Employee) –  Knoxville, TNDecember 8, 2017
Poorly managed! Typically work 10 hour days. Learned psychiatric evaluations and how to prescribe. The co-workers were great, but it was obvious everyone was stressed. .
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3.0
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Very confusing and slow
Billing and coding specialist (Former Employee) –  Morristown, TNNovember 1, 2017
Everything was very you were not sure what you were doing at any given time. Things changed daily. It was very unorganized. You never got a straight answer from anyone.
Pros
a learning expereniece
Cons
very unorganized
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3.0
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Coworkers are great.... Management doesnt have a clue
Registered Psychiatric Nurse (Former Employee) –  tenesseeSeptember 27, 2017
When you implement a new program and you loose over 60% of your nursing staff in the first 3 months because they now have 2 loads to do instead of the one original full job load added to the very low pay and unappreiation. You should recognize you have a problem. Everybody is replaceable to this company. Even if you've been there 20yrs. Management doesnt care as long as they can bill the insurance companies for every penny they can get. Be creative they said.....
Pros
free health care if your seen by one of their providers
Cons
Lack of concern for employees by upper management
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3.0
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staff was resourceful and easy to work with, job was at time difficult to give clients the care they needed due to time limits and lack of local resou
Social Worker/Case Management (Former Employee) –  New Tazewell, TNSeptember 15, 2017
This company was, at times, hard to satisfy with job performance due to limited time to complete tasks in a timely manner, while trying to provide client care. Three are no opportunities to advance or any incentives or regular yearly raises.
Pros
good benefits
Cons
below average competitive salary
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3.0
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Be Prepared!
Psychiatric Technician (Former Employee) –  Morristown, TNJuly 2, 2017
My employment with Cherokee Health Systems involved working in the Crisis Unit in Morristown. By nature, this work is stressful and demanding. I found my co-workers friendly and supportive.

The long hours and low pay provided no incentive in continuing to work there, especially after receiving a stellar job review and only receiving a yearly raise of 22 cents per hour.
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2.0
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Not a nice place to work
Patient Service Representative (Former Employee) –  Alcoa, TNJune 23, 2017
Not a friendly place to work. A lot of jealousy of how you come to work dressing presentable for the public and you are looked down upon by the employee. Being friendly with patients is frowned upon when they come in and ask for you, people get jealous. People get frustrated when you come in and mind your own business and not socialize with them. Employees do not like helping if it takes you longer to catch on to the job.
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5.0
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Great company
Customer service (Current Employee) –  TennesseeJune 20, 2017
This company is not for everyone. It takes a certain heart to do the type of work. This company truly gives the best care to their patients. The work load is high but that is with any healthcare establishment that you work.
Pros
Compassionate staff
Cons
high work load
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3.0
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Good for Entry Level Only
Psychologist (Former Employee) –  Knoxville, TNJune 8, 2017
The culture of each office/location varies greatly. I had a great family vibe at my office and we were all supportive of each other which was a plus. This is not true at all locations.

There is a disconnect and lack of communication from management.

Great place to hone clinical skills on a diverse population with high needs. There are large caseloads and no time allotted for administrative tasks or paperwork.

No room for advancement. You will find yourself wanting to leave after 3-5 years for increased compensation and/or growth opportunities.

Loan repayment available at most locations

Benefits package and PTO is pretty good.
Pros
Coworkers, diverse patient population, Pto, loan repayment
Cons
management, lack of admin time, high caseload, poor communication
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3.0
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mixed feelings
PATIENT SERVICE REPRESENTATIVE (Former Employee) –  Maynardville, TNMay 6, 2017
Great learning experience for job flexibility. Coworkers ok to work with...a lot of gossip though (as with any company). Management will take advantage of you...use you as much as they can...do your job duties plus part of the other employees...then say you're not doing your job. Very discouraging!!
Pros
benefilts/insurance, paid holidays, Pto
Cons
management, job advancement
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3.0
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A good company, with a great perspective on patient care.
Community Health Coordinator (Former Employee) –  Knoxville, TN 37921April 25, 2017
Expectations are clear. A good experience for entry-level case management position. Tight-knit team/co-workers. Average management. Good variety of patient population. No shortage of new/exciting experiences.
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3.0
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Love the children and families I work with
Ped-psych nurse practitioner (Current Employee) –  Talbott, TNApril 23, 2017
Total autonomy allowed - regarding diagnosis, treatment, prescribing
Great co-workers and support staff
High volume of patients seen
Variety of psychiatric disorders treated
Decent benefits package - generous paid time off for providers - caps at 6 wkes annually, which is also used for sick time
Good retirement package- 401K w matching to 3%
Pros
Nice private office - large with a window and great view
Cons
High volume/quantity oriented over quality
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4.0
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productive
Licensed Practical Nurse (Former Employee) –  Knoxville, TNApril 5, 2017
Fun environment, but very busy. This clinic takes care of mostly indigent patients if this is for you. It sees patients across the lifespan. Pay and benefits are good.
Pros
pay
Cons
busy
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2.0
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Stressful environment
Customer Service (Former Employee) –  Lenoir City, TNJune 21, 2016
Even if you were a hard worker, it didn't matter. You were just a number. It was very stressful environment.
There was no chance for growth or advancement.
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5.0
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Accomplished and fulfilled a job with heart and soul
Certified Application Counselor (Current Employee) –  Knoxville, TNAugust 2, 2015
The importance of assisting and enrolled patients in the areas of Indigent Care , the Marketplace and Medicaid TNcare has been such a thrilled success for me as a Certified Application Counselor.
Seeing peoples faces and relieved for getting health Insurance makes me feel that I done my job with a sincere heart and mind.
Pros
Assisting and enrolling patients in several health programs
Cons
Healthcare website not working properly.
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3.0
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Highly variable work environment depending on the region
Psychologist (Former Employee) –  Talbott, TNMay 20, 2015
Overall, only a mediocre place to work. Highest priority/respect is given to medical providers and very little else to everyone else. Knoxville region is far superior to the Cocke, Hamblen, Jefferson County region. Pay is lower than the average but the benefits package is pretty good. High level of stress for the employees and a general feeling of being under a microscope. Unfortunately, the CEO is out of touch with employees and truly believes he has created a wonderful work atmosphere. The problem is the mid level management, particularly in the Cocke, Hamblen, Jefferson region.
Pros
Loan repayment available in many locations
Cons
Micromanagement
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3.0
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Very easy job drawing labs.
Medical Assistant (Former Employee) –  Englewood, TNMay 5, 2015
Typical days were not busy. I would have maybe 8 labs to draw.I had very nice co-workers and always had fun with them. I liked it when we were busy slow days were long.
Pros
Not hard work
Cons
Heathcare
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5.0
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An integrated healthcare system focused on the behavioral and medical well being of those that don't have insurance or at or below the poverty level.
Manager (Former Employee) –  Knoxville,TennesseeSeptember 24, 2014
A typical day at work is to coordinate operational flow in the medical arena; assisting staff, providers, and patients as needed.
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