Happiness rating is 49 out of 100
2.7 out of 5 stars.
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About Chewy

News & Updates

January 13, 2023
We're proud to start 2023 on such a high note as one of Built In's 2023 #BestCompaniesToWorkFor in four of the regions we call home. Awards like this mean so much to us here at Chewy because they're a reflection of all of our passionate and inspiring Team Members who make #LifeAtChewy so paw-some across our Corporate Hubs, Customer Service, and Fulfillment Centers.

Chewy Careers Video

Life at the Chewy Fulfillment Centers

New Location: Reno, NV - Now Hiring!

There are several reasons why people choose to work and stay at Chewy - competitive pay, great perks, real opportunities for advancement, and oh yeah, the ability to make pets, pet parents, and pet partners super happy.
We are excited to offer great opportunities at our new facility in Reno, NV. Our 800,000 sq. ft. state-of-the-art site will have AutoStore (a goods-to-person automation system). This will be our third fully automated fulfillment center, and the second in the West Region. With more than 1,000 job opportunities at this new site, we need the best talent to accept leadership and fulfillment positions to solidify our success!
Check out these great opportunities and share with anyone you know that could be a great fit!
Reno skyline

Why Chewy Customer Service?

Chewtopians (team members) help drive the success of our business by creating meaningful connections and delivering the very best customer experience every time. By bringing passion to your pet parent interactions, you help deliver on our mission… to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Woman sitting at a desk holding a dog while talking on the phone.

Benefits of working in Chewy Customer Service

In Chewy Customer Service...

YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their perspectives to deliver on our mission!

YOU CAN GROW: Our culture is for those who thrive on delivering results and becoming your best – no matter your role or location. Whether you are looking to go deep into your craft as a subject matter expert or expanding your skill set by moving around and trying something new, we have different tiers and tracks to help you navigate your career with Chewy.

YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. We empower Chewtopians to wow customers in the way they find best since all pet parents are unique.

YOU ARE SUPPORTED: At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements: our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission. When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best.

YOU ARE REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, and 401k. Of course, the biggest perk is the ability to work together with other smart, driven, and passionate Chewtopians who are making an impact each day.

Hear from Customer Service Chewtopians!

We sat down with a few customer service representatives who are here around the clock and asked them to share their unique Chewy story. This is what they had to say.

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Company Details


Boston, MA


$5M to $25M (USD)




Pet & Pet Supplies Stores