This is the most stressful job I've ever had. I literally am in tears by the end of my shift here. You are on your own! You're supposed to have a lead available to you when you need help, great! Except when your lead is no where to be found because they are off chit chatting with their friends as well as all the other leads on the floor and now you're stuck. Leads and anyone in management can do what they want. Managment is very unhelpful. You get one 30 min break and two 15 minute breaks. This is not enough time to calm down from back to back calls. They treat reps like workers in a sweat shop. Calls, calls, calls, or else. No time to decompress. You are micromanaged daily!!!! They are always watching remotely as to if you are on a call or not. Stressed out from a rude customer from the previous call? Oh well, better keep taking calls. No one cares. Youre just a number. If you aren't a csr you are lucky.