Chewy Employee Reviews
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Areas for improvement
- Sense of belonging
- Trust in colleagues
- Support from manager
Productive and fun workplace
Forklift Operator and Material Handler (Former Employee) - Ocala, FL - January 14, 2020
Featured review
Chewy selected this as a representative reviewHonestly a good place to start working for a warehouse very easy the leadership team there is great trying to move to though might be hard very rare anyone moves up they mostly hire outside the company for there leadership positions.
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it’s okay
Picker (Former Employee) - Wilkes-Barre, PA - October 16, 2021
it’s not bad, but also not good. The days drag unless you actually have someone to talk to. If you pick, you’ll get in trouble for taking too long, even if it isn’t your fault. I got “warned” about taking too long to pick when, on that day, nobody let me pass by them so I had to wait and wait behind them. They don’t tell any other pickers that if they’re at a location for a while, to let others by, instead you’ll get told about taking too long when in reality, nobody would let you go by them. There are some wonderful and friendly people there, but most of them look miserable and like they don’t want to be there, causing me to not even want to be there as well. Starting to wonder if it was even worth the pay.
Pros
Pay
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Good job
Fulfillment Specialist (Former Employee) - Dallas, TX - October 16, 2021
Working at chewy is a good job, you just have to go in and do what you are supposed to and you won’t have any problems with rates as long as you stay focused on your task.
Pros
Management, time off, overtime
Cons
Management sometimes takes advantage of hard workers
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Not the same
Customer Service Representative (Current Employee) - Hollywood, FL - October 15, 2021
New management every other month, new system changes which result in them crashing. New policies and procedures. Very strict on attendance and does not accept doctors notes for sick days.
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Mentally easy, but physical straining over time.
Picker and packer (Former Employee) - Sparks - October 15, 2021
As a picker you will have to deal with constant rule changes while out in the pit area which can become stressful and annoying. Reach trucks are absolutely everywhere and you will need to watch out for them as a picker. They are two to three times as fast as the movexx and weight 6,000 pounds so please be careful. Plenty of opportunities for over time if that’s what you’re looking for. Management is not the very best but they tend to not be over emotional and helpful if you reach out correctly which I enjoyed. Not too much mental strain here just very physical when you have to lift 40 pound bags of food or cat litter (over your shoulders on occasion), but other than that the rest of the freight is fairly light. Overtime your joints will hurt and you will want to find a new job or advance up within the company. No one picks longer than 2 years, it’s a very low percentage that end up staying or not advancing. Would recommend it to someone trying to get entry level work in a warehouse.
Pros
Overtime always available
Cons
Constant rule changes for PIT equipment, Joints hurt over time
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Fun Workplace - Ok Customers
Customer Service Representative (Former Employee) - Sunrise, FL - October 14, 2021
Great place to work and a helpful team environment. High call volume, and multiple engagements via emails and chats. Can be a little much when leads try to push your numbers, but all for your development. Get ready to use your pet puns.
Pros
Fun environment, listens to employees.
Cons
Monotonous work
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Run.
Customer Service Representative (Former Employee) - Hollywood, FL - October 14, 2021
If you’re thinking about it. Don’t. The call volume is insanely high, managers view you as a number and you are expected to do more work without extra compensation. There is a lot a favoritism and the “positive atmosphere” comes off as fake most of the time.
Pros
Nothing
Cons
Everything
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High Stress
Chat Team Agent (Current Employee) - Hollywood, FL - October 13, 2021
There’s potential for the company to be better but they treat the chat team like robots, 4 chats at once and an email in rotation. The time off is not good, they should consider letting people work 10 hours a day as opposed to 8 because the job is mentally exhausting. We need to be able to mentally recover from the day to day work. It’s very monotonous. Working from home has cut down a ton of stress because in office they micromanage and are always causing anxiety. The managers can be degrading and when we tell them our problems they fall on deaf ears. They do not care about the chat team by any means. We all feel the same way, it’s crazy because the customer service ratings are great but the employee ratings are poor. They need to work on how they treat employees as we’re humans, we need to be able to request real time off without having to take a leave. Good luck going on a vacation or becoming sick. The new attendance policy is terrible even if you have a doctors note they likely won’t accept it. A lot of my coworkers take antidepressants and stimulants to get through the day. I’ve had panic attacks due to being overwhelmed. If you’re looking to grow in the company 8/10 it’s all about who you’re friends with. 6 unscheduled days off allowed per every 6 months. The pay is better than some places but could be better if they upped it to at least $20 because having to be fake and happy for the draining customers is hard work.
Pros
Working at home
Cons
Short breaks, mentally draining
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Not worth hurting your mental health
Customer Service Representative (Former Employee) - Hollywood, FL - October 13, 2021
When I first applied to Chewy I was so excited because I am very passionate about animals. You do 5 weeks of training at the call center. During my training I was told a lot of information that wasn’t true when you start working from home. Calls are nonstop, which is expected, but having to be on both phone and email is painfully exhausting and not worth the amount of pay. Don’t recommend
Pros
Weekly pay
Cons
Told false information during training
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It’s okay
Pharmacy Customer Service Representative (Former Employee) - Louisville, KY - October 12, 2021
When I got hired I was told I was going to be paid 15.50, yet when I started it was actually 14. They did this with many people and all they said was that we could quit if we weren’t satisfied. If you need to leave for an emergency it’s counted against as if you just called in even if you’ve been there for years. Also, plan to work an extra hour everyday even if you didn’t plan on it. They’re mandatory overtime is a ridiculous amount
Pros
Okay
Cons
Okay
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Jobs at Chewy
Horrible place to work
Bilingual Customer Service Representative (Former Employee) - Richardson, TX - October 12, 2021
You would think being an animal lover it would be a great job but it's the total opposite. There is favoritism and it's obvious. Do not recommend this place you'll be better off working elsewhere.
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Lacking Vision
Accounting (Current Employee) - Dania Beach, FL - October 12, 2021
Overall the company just seems to lack vision and direction for the future. While chewy wants to do everything for pets, maybe go one step at a time and do it well.
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Poor Management. Chewy points
Inventory Control Specialist (Former Employee) - Salisbury, NC - October 10, 2021
Poor Management and HR. To much favorites and they choose women leads by there looks and not job experience. The environment is toxic. This place needs a total overhaul for managers
Pros
4 day work week
Cons
Hostile work environment
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It was okay.
Customer Service Representative (Former Employee) - Dania Beach, FL - October 9, 2021
It was an okay job. The culture of people is very young and lazy teens. Management is lazy too and there is a lot of favoritism. Overall I do not recommend.
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Turnover rate
Fulfilment specialist (Current Employee) - Sparks, NV - October 9, 2021
People don't quit jobs, they quit managers. Over worked and under paidChewy points instead of extra pay. Mandatory overtime and if you don't comply it comes out of your paid time or unpaid time off
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Decent Warehouse Job
Warehouse Associate (Current Employee) - Mechanicsburg, PA - October 9, 2021
Chewy can be a great place to work as many jobs, but as they all do it has its difficulties. The breaks feel short because your clock in is across the warehouse. The management is careless and only want a paycheck. As many jobs have they have employees that refuse to work but still have a job. The point system can be used to your advantage or disadvantage. The pay is decent.
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Fun work place
Reach driver (Current Employee) - Vandalia, OH - October 7, 2021
No complaints on benefits or pay just a little overworked some weeks but that is a good thing I guess, but everything is paid the way it's supposed to be so no complaints there
Pros
Work schedule
Cons
Time expected to complete transactions
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Good to work full time.
Fullfillment Specialist (Current Employee) - Salisbury, NC - October 5, 2021
The management team is more stuck on hitting numbers than people's safety. The management team also looks at everyone as replaceable as soon as they enter the doors. The don't take the time to build up a team member. They barely train. They put people down rather than help them with encouragement and team building.
Pros
The do surprises for their team
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Not a good company to work for
Pharmacy Technician (Former Employee) - Goodyear, AZ - October 4, 2021
Shady management… if they don’t like you they act like elementary school students to try to get you to quit. You have to check your hours daily because literally all HR is good for is taking UTO and messing up paychecks.. no growth opportunities (unless you have no life experience) and pay is not that great or competitive for the physical labor and emotional beating you will take from leads and management… many of the leads and management in pharmacy do not even have their tech licenses/certification and the younger you are with no idea of real life situations then the more likely you will get opportunities to lead.
Pros
Not one honestly
Cons
Bad HR, no growth opportunities, childish management
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Productive and fun place to work at
Inventory Control Lead (Former Employee) - Dallas, TX - October 2, 2021
Overall my experience here has been great. The managers can be a pain at times, but that happens everywhere. At least here some of them do really care and offer ways to move up if you want to. The work isn't too intense except for the fact that dog food can be heavy, but there is plenty of others willing to help if you can't lift that 50 lb bag of food.As long as you stick to your work, you shouldn't have a problem here. Some of the issues come from a worker to worker issue rather than due to a manager. I found that HR was a great help when dealing with other workers, but I did notice when they could not help in other instances. The hardest part of the job is just working. It's easy to be distracted by your peers which is the fun part I think. There's plenty of opportunity for overtime as well.
Pros
Two 30 minute breaks: One paid, one unpaid
Cons
Mandatory overtime on the holidays
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I would give them negative numbers if possible
Replenishment (Former Employee) - Jessup, PA - September 30, 2021
Wanted a driving job they told me Replenish would have equipment nope it was 100% manual labor. They expect us to compete with each other for Chewy points which you can buy their junk with like a T-shirt for out preforming the other ten or so guys, just not worth while a good company gives that stuff to the employees. You are in prison, walk through a turn-table put your phone and belonging in a locker, walk past four security guards and through a full body metal detector.
Pros
Absolutely nothing
Cons
Everything about the place.
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Diversity score
82
out of 100
Comparably
Diversity ScoreTop 5%
In the Top 5% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at Chewy.
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Questions about Chewy
- What advice would you give the CEO of Chewy about how to improve it?71 people answered
- Do they drug test?28 people answered
- If you were in charge, what would you do to make Chewy a better place to work?22 people answered
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- What is the best part of working at Chewy?14 people answered
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- What is the best part of working at Chewy?12 people answered
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