Happiness rating is 49 out of 100
2.7 out of 5 stars.
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Chewy Employee Reviews

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United States2,829 reviews

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2.7Work-Life Balance

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Productive and fun workplace

Featured review

Chewy selected this as a representative review
Honestly a good place to start working for a warehouse very easy the leadership team there is great trying to move to though might be hard very rare anyone moves up they mostly hire outside the company for there leadership positions.
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not at all what it seems

with the job being remote it still doesn’t balance out how stressful the work can be especially when there isn’t any clear communication between agents and management. supervisors don’t help. the calls tend to be back to back not letting there be any moment for breathing room. with the way metrics are looked at you would think you’re working for the government instead of an online pet supply store. the money is nowhere near worth it.




short breaks, verbal abuse from customers, micromanagement
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Chewy insights

Based on 3,618 survey responses
Areas for improvement
  • Sense of belonging
  • Trust in colleagues
  • General feeling of work happiness

Laid back and simple

Like any other job it has its ups and down but the job is fun, the money if good the PTO and UTO hours are reasonable and the work is not that difficult. I highly recommend if you just want to make money and have a simple job.
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Nightmare fuel

I hate to say this, you’re better off at Amazon. Coming from Management, if you are a fresh college graduate, run, do not look back. Take the negative reviews here into account aa most are true and do not be optimistic of the good ones.


The view outside the building?


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The worst compensation, Benefits.

- They Need A union to protect the workers. - Great place and co workers. - Do not buy into their benefits. - Get additional Benefits on your own to protect your self.- Do not sign any papers befor you consult with an atorney.- If you get an injured while working get an atorney right way.


Great co workers.


workers compensation is a nightmare
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Okay place to work at

Chewy was an okay place to work at. Do not mention that you're bilingual if you are because workload will be double for the same pay rate. You start accruing PTO hours after 60 days I believe you accrue an hour and half per paycheck/ paid weekly. Favoritism for sure per management towards certain employees. The training is very basic only one week and by the second week you're taking phone calls.


Free snacks, lunch at least once per month, free food and other items for your pet when companies come to advertise new food/ products


Workload can be overwhelming, unable to place customer on hold
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It's a job

It's okay, the pay is a little above average. If you want a solid job it's fine, don't plan to be promoted. Dogs allowed onsite and free food pretty often, coworkers are fun.
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good people, not so great pay

you're looking at working 40 hrs/week. Pay starts at 16, max 18 an hour.Managers are always on your tail but also help you to improve. Getting bombarded with calls can get a little nerve recking
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Ambiente amigablr

Me gusta Chewy por que lo que te ofrecen te lo dan. Los supervisores y gerentes son amables. Después que tú tengas horas disponibles de PTO o UTO puedes ausentarse o si necesitas irte temprano o llegar tarde no hay problema. El warehouse es limpio y con clima controlado. Los cuartos de empleados son grandes, cómodos y equipado con lo que necesitas.


Oportunidad de crecimiento


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poor management

no room for growth, favoritism, got let go because i was sick and they told me i could come back and restart training because they said i no called no showed for a month but was a misunderstanding. when i talked to them about it they acted like they had no clue on what i was talking about
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5 stars

What is the best part of working at the company?Nice managers and good pay.What is the most stressful part about working at the company?There's nothing stressful about working at chewy.What is the work environment and culture like at the company?Good work environment.What is a typical day like for you at the company?Stay focus and get the job done.
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Fun, fast paced

The only reason I left the work I was doing was due to my Drs office not the job it's self. I needed an accommodation and my Dr refused to fill the forms correctly, thus I lost my job, chewy gave ample opportunities and went out of their way to try to help there was only so much they could do without the doctor's note though.
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Uno de los trabajos más tranquilos que eh tenido

Es un trabajo bien relajado en todos los sentidos, estás en tu propio espacio de trabajo. Los supervisores son muy buenos dejando claro los deberes tuyos del turno
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Nice office for training/worked from home

Working for chewy was very exciting. I'm an animal lover and of course the animal is your customer rather than the human. The training process was very nice and they even have happy hours on Fridays. The people were very much so out of this world but of course in a good way. They do look for the best of the best and a passion for animals. However once training is done it gets a little sad because you now had to meet all these cool people and convert to working from home by yourself,so the work day is not as fun.


Great for animal lovers, great pay, happy hour on Fridays
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The push for numbers trumps all other issues

This is truly a company that doesn't care about its employees. You need to function like a robot, and don't interact with other co workers. Safety is a joke, used to find super trivial ways to fire you.


3 days off in a row


They make every thing difficult, purposely.
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Exhausting and demanding

Every department was really demanding on meeting your quotas. Write ups were constant even if you worked fast and you feel physically drained every day.
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Understand co workers, good pay,and like the hours

PTO should be daily not hourly ,doctors notes from rep.doctors should be allowed,and hard work should be rewarded by more than just Chewy points(which are hard to get anyways).


Like the hours


PTO not enough.Should be daily not 1.5 hours
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Worst place

Lack of manners, poor training. Managers just care about them. They don’t give lots of choice when you want to move to different areas to work. And there isn’t safety at all
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Culture decimated by horrible management

Just ended 3 years with the company and have nothing to show for it. The opportunities for growth leave a lot to be desired and are basically non existent unless you wanna have no work/life balance. If you think experience and tenure get you anywhere you will sadly be disappointed. If you like a culture where you give everything while the ones that do nothing advance then this is the place for you. Be prepared to have reasoning behind why you didn’t do your job when there is visual proof that 10 people before you didn’t do theirs even though your metrics are top notch. The pay is so so but if you plan on being there long don’t expect much of an increase after 4 years you are capped and they will basically do anything to get you out of the door. Don’t look to your managers for development because they could care less. If you are absolutely desperate for a paying job then this may be for you but I recommend highly looking elsewhere.


Sorta good pay, Good schedules


No development, lazy management, Dirty office furniture
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Productive always something to keep you busy

Overall good job just wish the pay was more.3 12hour shifts is not bad.but easy work nothing hard too hard.Having good benefits was good.The only thing hurts is


Benefits, some overtime


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Terrible management. Has favorites. You can tell especially when it come to vto . Or needing something. They can also be kinda creepy as well .
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Overall rating

Based on 2,839 reviews

Ratings by category

2.7 out of 5 stars for Work/Life Balance
2.9 out of 5 stars for Compensation/Benefits
2.5 out of 5 stars for Job Security/Advancement
2.3 out of 5 stars for Management
2.6 out of 5 stars for Culture

Ratings from women

InHerSight Score
2.8Personal Development
3.3Career Opportunities
2.9Family Support
Women rate the female-friendliness of their workplaces on InHerSight
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