Second Mile Service is the will to put the customer first. From taking their lunch to their tables, to taking their trash, making sure the customer is first is a huge priority at Chick Fil A.
Second Mile service is literally going the extra mile for service. Doing good gestures that most customers wouldn't expect from a fast food restaurant.
Doing more than what you have to. Not only making sure the guest has a pleasant experience, but going above and beyond to make them feel like family.
Second mile service is about going the extra mile - when someone expects a certain level of service, you work to go beyond that and take them the whole second mile.
An example would be noticing a customer with a relative in a wheelchair come in to the restaurant, and offering to take their order at their table and bring them everything they need.
It means that you go a above and beyond like taking customer order to their table and working around getting customers cups to get them refills so they did not have to walk back to the counter to get it.
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