Working as a Dependency Case Manager would be a wonderful job, given that you feel a sense of purpose in helping others; unfortunately the management appears to consists of individuals who simply have been there a while, or were chosen for management due to lack of qualified applicants.
The nature of the job is stressful, overwhelming, extremely fast paced, and it does take its toll on you. However, all this could be much more manageable IF management focused on their employees and created a supportive work environment, that included - among other things - effective communication.
You go through their “training”, but the real learning is done on the job; which is often the case with many jobs, but sadly the management offers you extremely little guidance or assistance - typically responding to employees with, “didn’t you learning that in training”.
I honestly loved the job, but management made it unbearable. Which is pretty pathetic, because with as much stress and trouble clients/caregivers/parents/etc give you, getting treated poorly by your own employer should be the last thing to happen.
Sense of purpose through helping others
Poor management and extremely negative work culture