CIBT Visas, Inc. Employee Reviews

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3.0
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Great Employees: No work balance
Visa and Passport Specialist (Current Employee) –  Chicago, ILMay 23, 2018
Frequent overtime required. Poor management. No room for advancement. Other employees are great to work with, but are not given proper leadership. Need to work on training methods.
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1.0
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Run as fast as you can
Call Center Representative (Former Employee) –  Houston, TXApril 19, 2018
The manager I had was a bully. The only time she was around was to threaten you and your job. The only manager who was around to help was getting bullied also. That place is a revolving door. They accused on of my coworkers of being on drugs because she had a sinus infection. This place was unorganized a d dysfunctional.
Pros
Christmas Party
Cons
Management
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2.0
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Highly stressful job
Visa and Passport Specialist (Former Employee) –  Chicago, ILMarch 27, 2018
A typical day of work consists: waiting for the courier to arrive (UPS, FedEx, etc.) these packages contain your work (passports and applications for you to process). Express applications arrive at 8am, the vast majority comes in at about 11:00am. If there's a snow storm, the courier will arrive around 1:00pm. You are expected to process 35 applications a day and finish between 5pm and 6pm. Not to mention that EVERY person who completes their visa applications do it wrong. This means that you have to call and or email the applicant to tell them what they did incorrectly so they can do it and re-send it. Until you receive every single paper correctly, that file is pending. Before you know it you have a whole HUGE drawer of pending files that you have to keep up with and follow up on, reply to the back and forth emails and phone calls, plus the new files on a daily basis that you might receive at 1:00pm. It's just impossible to keep up. I've personally have eaten at my desk and worked through my hour lunch to "catch up", leave at midnight, and STILL have not been able to catch up. Don't even think about calling in sick because then you'll have to catch up on 2 days of work. If someone does call in sick you are expected to do your files and that other person's files. All of this for a salary of 31,000 a year. Good luck! I don't even know how I lasted longer than a year. If there are more agents working, then the work itself is good, but the turnaround is crazy because you never really have everything done, you're always playing catch up. The company takes forever in getting new  more... agents in so it can be over two months to wait for a new person to arrive and then start learning the ropes and as soon as that newbie learns and finally is useful, someone else quits. Ugh!  less
Pros
Occasional free lunches, a surprise on your birthday like a cake, employee of the month certificate, kudos from the President of the company, United Healthcare insurance with vision and dental included, weekends off.
Cons
Extremely stressful job, Every minute counts towards submitting an application on time to the Consulate, Very long hours of work.
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3.0
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Not an Awful place to work, however pay doesn't reflect work.
Processing Agent (Former Employee) –  McLean, VAMarch 27, 2018
CIBT isn't a bad place to work at all, however, be prepared to work hard. This is the main issue with the company, for most (if not all) of the locations being in a large city, the pay doesn't support this lifestyle. Pay raises don't always happen very often as well. You will deal with rude customers and such, but you will come across that anywhere, especially in the travel industry. Coworkers are usually always nice. Issues with company come from the top dogs. The company leaders sometimes make questionable decisions that may make you question your morals. The company does a great job at hiring people of other cultures and ethnicities, also. I see that as a bonus as far as making connections and getting to know people overall. In summary, not a bad place to work for a couple of years, wouldn't suggest as a career though.
Pros
Nice Coworkers, Decent Experience, Get to speak with a lot of different people
Cons
Pay isn't too great, Company at times makes questionable decisions that you must abide by. Rude clients at times.
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2.0
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Poor management
Visa and Passport (Former Employee) –  New YorkMarch 9, 2018
Business itself is good, however management consists of people who are with the company for over 20 some years and who are insecure, narrow minded, not open to a change, have no other vision except their own experience. Management definitely wouldn’t like fresh and strong minds from outside and would make sure you’d feel like leaving soon. Not a place for someone who is looking for a growth both professionally and personally.
Pros
Good insurance
Cons
Poor management, no culture
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1.0
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Make it your last option
Customer Service Representative (Former Employee) –  Houston, TXFebruary 2, 2018
Very stressful. Definitely underpaid for the job that you are doing.Turn over rate is ridiculous. You would do better by working at McDonald’s.No matter where you go you will want better pay but the pay here is not worth all the headache. Managers are not around when you need assistance.
Pros
Benefits, lunch on monday’s
Cons
Pay, managers sit around and talk all day. Never around to answer questions
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1.0
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Terrible place to work
Customer Service Representative (Former Employee) –  San Francisco, CAJanuary 16, 2018
This business was just disorganized. They were all over the place with their companies policies which I found counter productive and also I felt restricted as Customer Rep in doing their job efficiently. This place had leadership problem.
Pros
None
Cons
Hostile environment
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1.0
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Don’t bother working here
Visa and Passport Specialist (Former Employee) –  Chicago, ILJanuary 13, 2018
I have never worked in such an Unprofessional environment before in my life. The management is so unprofessional, all they do is lock themselves in the director’s office, gossip about the employees, you see them pointing fingers and laughing at employees while these employees are struggling with their jobs. No advancement in this company, don’t bother applying here, they are the worst. They have no compassion and form of structure going on in this organization. It makes me wonder why they are still in business, everything is overpriced and all they care about is money.
Pros
Nothing
Cons
Lack of structure and compassion
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1.0
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Unpleasant, poor management, stressful because of no training, no potential for growth
Visa and Passport Specialist (Former Employee) –  San Francisco, CAJanuary 10, 2018
No growth potential, company and management do not value employees, all they care about is to make money. That's why company has a high turnover.
Employees have to work years to get a dollar raise.
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2.0
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Do your job and you will be ok
Customer Service Representative (Former Employee) –  Chicago, ILNovember 9, 2017
The company itself was good. But the Chicago office lacked of training material and no organization for training. Manager and trainer very unprofessional.
Pros
Learn about passports, Visas
Cons
Poor management and training
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3.0
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Stay to yourself and do your job
Visa and Passport Specialist (Former Employee) –  Houston, TXJuly 26, 2017
Customers are going to be customers anywhere you go. The management is cool but watch who your talking to because everybody is not your friend. Do your job and your wont have any problems.
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4.0
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easy going work area
Office Assistant (Former Employee) –  New York, NYMay 7, 2014
A typical day at work began with opening and submitting postal packages. As well as speaking with applicants and providing exceptional customer service.
Pros
health benefits
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5.0
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Awesome
Visas and Passport Specialist (Former Employee) –  New York, NYNovember 12, 2013
This company is simply awesome. It is a very good place to grow. The job is rewarding and the staff-morale is high.
Pros
Technology
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Overall rating

2.6
Based on 19 reviews
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Ratings by category

2.5Work/Life Balance
2.5Compensation/Benefits
2.3Job Security/Advancement
2.4Management
2.7Culture