Happiness rating is 61 out of 100
3.7 out of 5 stars.
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Cigna Careers and Employment

Work happiness

Scores based on about 1,145 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they often learn something at work?

About the company

  • CEO
    David Cordani
    approve of David Cordani's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
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Jobs near you

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2 jobs


Salary estimated from 4.1K employees, users, and past and present job advertisements on Indeed.


Employees at Cigna have reported receiving these benefits. They will vary by role and location.

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement plan
401k matching
Tuition reimbursement
Life insurance
Mileage reimbursement
Work from home
Disability insurance
Health savings account
Flexible schedule

Rating overview

Rating is calculated based on 4.7K reviews and is evolving.



Management Analyst (Customer Service) in Vienna, VA
on March 22, 2019
Typical day would start with me logging on to my computer. Logging into all my work related sites. Checking my work log for items that are due or urgent. Checking my email and calendar for upcoming meetings and events. There would be a daily online meeting/call with my team and manager; my manager would explain where the team stood, grade wise, and what areas were needing immediate attention in order to maintain a high grade within the system. The culture was relaxed, this position turned from a traveling position, to a work from home position. The hardest part of the job was meeting the grade expectations. It went from maintaining a high B average to having to maintain a high A average, you had to scored within the 97th percentile in order to avoid tutoring, training videos and calls and even write up's. This was difficult because the work was customer based, therefore, a high level of quality would sometimes impact the speed in which you could open/close a ticket. The work would be graded on quantity as a priority. The most enjoyable part of the position was assisting those who were in need. Many members had escalated issues that required many phone calls, long wait times and sometimes escalation to directors for special permissions; but it was always a great feeling to know that I was able to help people who were in dire need in some instances or those who were just too overwhelmed by the circumstances.
Enrollment & Billing Senior Representative in Orlando, FL
on November 29, 2021
I feel lost most of the time, people talk to you as if should know right out of training. Communication is bad, everyone think that the billing team does everything and its mentaly draining.
Presale Support Analyst in Remote
on November 28, 2021
I am a contractor or temp. My experience was excellent due to managers and team. Respect. No micro management. I was treated as an adult by adults.
Eligibility Representative/ Rare Disease in Memphis, TN
on November 24, 2021
I’ve been with Cigna 2 yrs. I work in Eligibility. I love my job and what I do daily but things could be better. There’s always room for improvement. Management is not my definition of management. Sups communicate via IM, no monthly meetings with employees. The only time you will hear from your supervisor is if you’re doing something wrong. They’ll tell you what your doing wrong but don’t know what to do to correct it. You’ll learn that you are more experienced than your supervisor. If you have questions or any job related issues, the supervisor wants you to utilize the group chat which is ridiculous especially when coworkers don’t want to assist you. I have a pretty easy job now that I’ve started to iron out all of the details of training myself what I need to know. You’re on your own when it comes to training. Keep that in mind! I have an hour lunch which is great. Work from home which is immaculate because I have a sick kid that requires a lot of attention. Very appreciative of that alone. You won’t find too many jobs out here that allows you to work from home, so I can handle the few bumps that go on within the company.
Customer Resolution Specialist in Phoenix, AZ
on November 23, 2021
This job never changes it always the same damage control job. Workload is ridiculous and does not equate to great pay either. They hire just about anyone these days to put bodies on the endless phone calls and thanks to covid there is no option of working in the office. Atleast 75% of jobs are virtual and you will not have any face to face encounters. It truly is a repetitive job all based of an array of errors and faults that is on you to “resolve” so Cigna doesn’t have to. The amount of calls dictates everything from free time to read emails to having meetings. There is no pros i can think of besides it is a stable paycheck as long you do not care about your mental health or being harassed by customers unhappy with things out of a call center employees control.

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Questions and answers

People have asked 278 questions about working at Cigna. See the answers, explore popular topics and discover unique insights from Cigna employees.

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Interview insights

Insights from 709 Indeed users who have interviewed with Cigna within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Behavioral questions. Examples: Tell me about a time when you went over and beyond for a customer. How did you approach it? What was the result? Tell me about a time when you had to work with someone you didn't get along with. What was the situation? How did you approach it? What was the result? Use the STAR method! S= Situation T = Task A = Action R = Result

Shared on October 28, 2018

It was a very long time ago. It was gaged towards customer service and being able to handle phone calls

Shared on July 31, 2018

This was an acquisition, so there was no interview.

Shared on January 19, 2018

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