Cigna
Happiness rating is 59 out of 100
3.7 out of 5 stars.
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Cigna Careers and Employment

Work happiness

Scores based on about 1,756 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they have the time and location flexibility they need?
Do people feel they often learn something at work?

About the company

  • CEO
    David Cordani
    79%
    approve of David Cordani's performance
  • Founded
    1865
  • Company size
    more than 10,000
  • Revenue
    more than $10B (USD)
  • Industry
  • Headquarters
    900 Cottage Grove Rd. Bl...
  • Link
    Cigna website

At Cigna, we're more than a health insurance company. We're a global health service company dedicated to helping people improve their health, well-being, and sense of security.

Our customers are the center of everything we do. Our team of 40,000+ employees come to work every day with the common goal of improving the lives of those we serve. We strive to make our customer’s experiences easy, reliable, and personal in ways that are proactive and empathetic, and we work to bring flexible and innovative to the current marketplace, encouraging emotional, spiritual, and physical well-being. From advocacy, to business operations, to tech development, making wellness easier for our customers isn’t just a day job- it’s a lifestyle.

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Learn more

Explore Cigna

Express Scripts
4,540 reviews

Jobs near you

There are 2 Cigna jobs close to Ashburn, VA. You can check out other available jobs at Cigna.

Browse jobs by location

Hartford, CT

490 jobs

Salaries

Salary estimated from 4.3K employees, users, and past and present job advertisements on Indeed.

Benefits

Employees at Cigna have reported receiving these benefits. They will vary by role and location.

Health insurance
Dental insurance
Vision insurance
Paid time off
Retirement plan
401k matching
Tuition reimbursement
Life insurance
Mileage reimbursement
Work from home
Disability insurance
Health savings account
Flexible schedule

Rating overview

Rating is calculated based on 5K reviews and is evolving.

3.7320183.5120193.4620203.4320213.322022

Reviews

Management Analyst (Customer Service) in Vienna, VA
on March 22, 2019

Typical day would start with me logging on to my computer.

Logging into all my work related sites.

Checking my work log for items that are due or urgent.

Checking my email and calendar for upcoming meetings and events.

There would be a daily online meeting/call with my team and manager; my manager would explain where the team stood, grade wise, and what areas were needing immediate attention in order to maintain a high grade within the system.

The culture was relaxed, this position turned from a traveling position, to a work from home position.

The hardest part of the job was meeting the grade expectations. It went from maintaining a high B average to having to maintain a high A average, you had to scored within the 97th percentile in order to avoid tutoring, training videos and calls and even write up's. This was difficult because the work was customer based, therefore, a high level of quality would sometimes impact the speed in which you could open/close a ticket. The work would be graded on quantity as a priority.

The most enjoyable part of the position was assisting those who were in need. Many members had escalated issues that required many phone calls, long wait times and sometimes escalation to directors for special permissions; but it was always a great feeling to know that I was able to help people who were in dire need in some instances or those who were just too overwhelmed by the circumstances.

RN in Remote
on December 2, 2022

No commute. Supportive team. No sick time, PTO 18 days a year, and must be used for sick time. Colleagues are helpful. Hours are M-F. Pay is low so OT is offered to make up for the low salary. OT hours are flexible.

UAT Tester in Maryland
on December 2, 2022

I have enjoyed my time with Cigna. Having a good manager is extremely important when trying to succeed within this company. My department is A1. My current team is amazing.

Nurse in Colorado
on November 29, 2022

What is the best part of working at the company? You are a valued employee What is the most stressful part about working at the company? Work life balance What is the work environment and culture like at the company? Most of us have worked there for many years we are like family. Teamwork is valued What is a typical day like for you at the company? Mostly computer work, utilizing Milligan, company policies, physicians are readily available for guidance

Internet Customer Service Representative/Call Center in Remote
on November 27, 2022

From the recruiter to actually starting the job and speaking with managers, the information provided was totally different/misleading. Training was only three months, felt like it could’ve went at least 6 from all the information squeezed in. Didn’t feel “ready” when training was over to be in production. Sups do micromanage. Although it’s stated that the quality of calls/chats are main focus but metrics are what’s most important. This has been one heck of a job so far. It’s a lot especially dealing with upset frustrated customers. It takes a toll on you mentally. They really do make the rules as they go as someone stated before.

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Questions and answers

People have asked 309 questions about working at Cigna. See the answers, explore popular topics and discover unique insights from Cigna employees.

See questions about:

  • Work from Home
  • Hiring Process
  • Benefits
  • Drug Test
  • Interviews
  • Salaries
  • Working Hours
  • Background Check
  • Dress Code
  • Job Opportunities
  • Holiday and PTO
  • Office Locations
  • Part Time Jobs
  • Promotion
  • Training

Interview insights

Insights from 985 Indeed users who have interviewed with Cigna within the last 5 years.

Favorable experience
Interview is average
Process takes about a week

Interview Questions

Behavioral questions. Examples: Tell me about a time when you went over and beyond for a customer. How did you approach it? What was the result? Tell me about a time when you had to work with someone you didn't get along with. What was the situation? How did you approach it? What was the result? Use the STAR method! S= Situation T = Task A = Action R = Result

Shared on October 28, 2018

It was a very long time ago. It was gaged towards customer service and being able to handle phone calls

Shared on July 31, 2018

This was an acquisition, so there was no interview.

Shared on January 19, 2018

Recent news

Read about Cigna on various news sites
November 29, 2022

An Intrinsic Calculation For Cigna Corporation (NYSE:CI) Suggests It's 46% Undervalued

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