Cigna
Happiness rating is 59 out of 100
3.7 out of 5 stars.
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Cigna Employee Reviews

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United States4,718 reviews

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3.6Work-Life Balance

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Nice, competitive workplace

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Typical day would start with me logging on to my computer. Logging into all my work related sites. Checking my work log for items that are due or urgent. Checking my email and calendar for upcoming meetings and events. There would be a daily online meeting/call with my team and manager; my manager would explain where the team stood, grade wise, and what areas were needing immediate attention in order to maintain a high grade within the system. The culture was relaxed, this position turned from a traveling position, to a work from home position. The hardest part of the job was meeting the grade expectations. It went from maintaining a high B average to having to maintain a high A average, you had to scored within the 97th percentile in order to avoid tutoring, training videos and calls and even write up's. This was difficult because the work was customer based, therefore, a high level of quality would sometimes impact the speed in which you could open/close a ticket. The work would be graded on quantity as a priority. The most enjoyable part of the position was assisting those who were in need. Many members had escalated issues that required many phone calls, long wait times and sometimes escalation to directors for special permissions; but it was always a great feeling to know that I was able to help people who were in dire need in some instances or those who were just too overwhelmed by the circumstances.

Pros

Work from hom

Cons

Grading system
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Ehhh.

Your only provided 3 months of training, 1 of which is on the job. You easily could use 6 months as they cram in a TON of information, which is just the basics for the job you do. It takes entirely too long to get help/support from anyone. Management is okay, not very supportive if you need anything unless your one of the favorites.
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Cigna insights

Based on 1,758 survey responses
What people like
  • Clear sense of purpose
  • Ability to learn new things
  • Time and location flexibility
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • General feeling of work happiness

1 star

What is the best part of working at the company?Cigna took over for healthspring so what was established was basically already thereWhat is the most stressful part about working at the company?The pay they actually played lower than healthspring and then also rules and regulationsWhat is the work environment and culture like at the company?The morale went down when they took over so for me Cigna is not a good place to work for if you're looking for team environment work morale they're actually a company that you would work singular or by yourself not as a teamWhat is a typical day like for you at the company?My day was easy I work for the long-term care services those services in addition to what signal offered Medicare and Medicaid patients those were clinically chronically ill patients so I was doing a lot of prior authorizations also did appeals for the state for services that were not covered so it's not a stressful job to do again it was the atmosphere that was created after they took over health springs
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Decent job

This was a good place to work just stressful call volume (it can wear on your mental health) with ppl transferring in escalated calls to regular advocates to make their job easier but their is room for growth and it’s 24/7 so the schedule you can choose from is very flexible . I worked a split shift which was amazing
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Work from home

No commute. Supportive team. No sick time, PTO 18 days a year, and must be used for sick time. Colleagues are helpful. Hours are M-F. Pay is low so OT is offered to make up for the low salary. OT hours are flexible.
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Good Management Matters

I have enjoyed my time with Cigna. Having a good manager is extremely important when trying to succeed within this company. My department is A1. My current team is amazing.

Pros

Remote Work, great management

Cons

pay could be better
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5 stars

What is the best part of working at the company?You are a valued employee What is the most stressful part about working at the company?Work life balanceWhat is the work environment and culture like at the company?Most of us have worked there for many years we are like family. Teamwork is valuedWhat is a typical day like for you at the company?Mostly computer work, utilizing Milligan, company policies, physicians are readily available for guidance
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Eh

From the recruiter to actually starting the job and speaking with managers, the information provided was totally different/misleading. Training was only three months, felt like it could’ve went at least 6 from all the information squeezed in. Didn’t feel “ready” when training was over to be in production. Sups do micromanage. Although it’s stated that the quality of calls/chats are main focus but metrics are what’s most important. This has been one heck of a job so far. It’s a lot especially dealing with upset frustrated customers. It takes a toll on you mentally. They really do make the rules as they go as someone stated before.
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Fun

It’s a fun place to work. I everyone is so nice. Management helps out when needed. There are allot of metrics to be made but isn’t too bad. You will love it
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No longer a caring company.

I put in nearly 30 years and got laid off with no effort on Cigna's part to help me find a job within the company. They do employee a group to help you find a job outside the company. At my age, that won't be easy.

Pros

Work from home

Cons

Manger doesn't always take the tone to know you and what you have to offer the team.
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Good pay

Pay is competitive and the merit bonuses are nice! Good vacation packages and remote work is encouraged. Good culture and decent management-- some better than others.
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Great place to work in Healthcare

Great employee benefits including 401(k) matching, generous PTO, and competitive pay. Opportunity for growth. Dynamic environment with lots of change in organizational structure.
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It’s not awful

Salary is competitive Hours are flexibleLunch can be short Benefits are competitive Salary is good Con: micro management is aggressive Management is usually helpful Work life balance good
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Stressful full demanding company that pretends to care

Micro management company has a manager for everything Bonus or quarterly not monthly they make up the rules as they go For company convenience disconnection between operation and employer

Pros

Fun helping people
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Okay place to work

Trainers need refresher courses, hardly any OT, training makes job seem harded than it actually is. Calls aren’t bad just occasional rude callers. Short breaks and lunches
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Unhealthy work environment , management don’t care

no transparency, lots of favorites regardless of your performance only way to advance if you amongst those favorites employers.Management don’t care but about themselves, good employees were let good “ Expressing their concerns and giving feedback “ too much for an open door policy ! all BS and corporate politics.202O not raises due covid .. CEO got 18 million in bonuses.Knows for often lay-off and outsourcing.

Pros

Management, toxic work environment

Cons

pto, flexible schedule
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Micromanaged

It could have been a good place to grow but the leadership can be rude and treat you like a child at times the way they speak to you. Too many changes. Very micromanaged
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Great Place to Work

I have been at Cigna for over 10 years and have had many opportunities for advancement. I love the people and the management. Only negative would be I feel I am slightly underpaid, but, the job security and benefits make up for it. I plan to retire from Cigna/Evernorth

Pros

People, Management, Pto, Work/Life Balance

Cons

Pay is a little low
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Productive, fun , worth the pay

I love working for Cigna ! I’ve only worked here for 4 years - no complaints. The environment is great, you get to do your work and go home. I love the department I’m in and hope to move up in the company
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Some business divisions are great

Some teams have extremely hard working, supportive peers and managers. Other teams have some people who passive aggressively get other people fired that they don't agree with.

Pros

Overall culture and support. A good management structure and information.

Cons

No more retirement anything, maybe for high-profile leaders.
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4 stars

What is the best part of working at the company?I felt that I was helping to make a difference in the patient livesWhat is the most stressful part about working at the company?The supervisor What is the work environment and culture like at the company?Mixed atmosphere What is a typical day like for you at the company?Busy, but rewarding
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Overall rating

Based on 4,956 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.5 out of 5 stars for Culture

Diversity score

74
out of 100
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