Cigna Employee Reviews

Found 3,080 reviews matching the search See all 3,231 reviews
Sort by: Helpfulness | Rating | Date
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful with no advancement
STD Claim Manager (Current Employee) –  Plano, TXSeptember 24, 2018
Once you get into Disability, it’s super difficult to get into another department. The majority of talented workers quit due to lack of advancement opportunities.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Okay Environment
Business Project/Process Manager (Former Employee) –  Bloomfield, CTSeptember 24, 2018
Place was okay to work but hours and culture were not always good. Cigna ramps up and ramps down with project managers and managers. Job security is always in question.
Pros
Na
Cons
Na
Was this review helpful?YesNoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Shady Practices and Leadership Management
BUSINESS, PHARMACY CLIENT SERVICE OPERATIONS (Former Employee) –  Bloomfield, CTSeptember 24, 2018
Never in all my professional career, have I ever been treated with such bias, and disrespect. This company has a negative and bullyish Leadership culture that is toxic and frustrating. The environment is extremely chaotic and Leadership is hired based on friendships only - not merit or professional competencies. If you are looking for a position to just be a robot, take orders, be overlooked despite your achievements, and remain in the shadows professionally - this is the job for you!
Pros
flexible work at home
Cons
everything in between
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Productive work environment.
Case Management Specialist (Current Employee) –  Birmingham, ALSeptember 22, 2018
Productive environment to work in. Business casual attire, some work from home opportunities. Benefits available. Friendly work environment, as well. Good opportunity for advancement in some departments.
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent Experience
Transition Specialist (Current Employee) –  working from homeSeptember 22, 2018
Your days vary from short to long. Sometimes a lot of work and sometimes not so much. Rigorous training but it all comes together. Strict criteria to meet on the customer calls you make. You get to interact with great people virtually
Pros
Benefits
Cons
Working from home can be monotonous
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Do yourself a favor and don’t work for cigna
Customer Service Representative (Former Employee) –  New JerseySeptember 21, 2018
This is one of the most mid-managed companies I have ever worked for. The managment is under qualified, and do not know labor laws or how to walk on their own two feet. They are puppets in the corporate world of Cigna. They are not able to make decisions if it saved their life. Worst company I have ever worked for, my anxiety levels have drastically improved since I left.
Pros
Worked there for a year and could not find one.
Cons
I addressed that from the beginning DON’T WORK FOR CIGNA
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work from home
Pharmacist (Former Employee) –  Home BasedSeptember 21, 2018
It was a great experience to work from home whilst using my pharmacy degree. I did miss the face to face interaction associated with retail pharmacy. It was my pleasure to work for Cigna.
Pros
no commute
Cons
isolated
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Staff Development
Director (Former Employee) –  Chicago, ILSeptember 20, 2018
I enjoyed working for Cigna. This organization invests many resources into developing it's team and provides staff with opportunities for growth. Management can be very supportive in helping their team to grow.
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast paced production based hours and pay
Sorter/Scanner (Former Employee) –  Chattanooga, TnSeptember 17, 2018
Cigna in and of itself may be a good company to work for. Conduent is the company Cigna contracted with for their mail room operations. On any given day you could be there for 8 hours or less, however more often than not you were required to work a minimum of 8 hours even though as a production based job/pay, employees were supposed to be allowed to leave once work was completed. During the "busy" time of the year, an employee would work anywhere from 10-18 hours. There is no communication between managers or team leads or from the 1st shift teams to 2nd shift teams. Favoritism plays a large role in how employees are treated and complaints are basically ignored and put off. There is opportunity to make good money IF you can make production and be allowed to do the job you're hired in for instead of being pulled off to do busy work on a job that has a lower production pay rate.
Pros
n/a
Cons
short lunch break, inconsistent pay, inconsistent management, lack of communication, unprofessional work environment
Was this review helpful?Yes 2NoReport
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Very poorly managed
Customer Service Representative/Call Center (Current Employee) –  Saint LouisSeptember 17, 2018
Call center is a very stressful environment. They have almost impossible to reach call metrics and you are constantly micromanaged on every call. You are expected to make every customer happy but aren’t given tools or ways to do so. They have strict adherence policy and you are docked if you take late breaks or lunches. You’re expected to take your time with each customer and turn each call into an interaction but they have average talk time and you have to meet certain criteria. Pay is poor for the stress you endure and workload you handle. Management is not on your side as they are all about quantity of calls you make and not quantity. You’re told there is career advancement but they constantly freeze departments during busy seasons (pretty much all year) and your manager can refuse letting you get out of your department. Very poor health insurance plan for an health insurance company! Very high deductibles and a lot of non covered procedures and medicines. They constantly mandate overtime, due to being short staffed. You are at their mercy especially if you are a work from home. They have constant bidding for schedules to fit their needs. If your metrics aren’t good you get any shift they need filled. They say they are a family oriented company but to them you’re just a body taking calls.
Pros
Work from home
Cons
Micro managed, high call metrics, constant schedule changes, poor health insurance option, management isn’t on your side
Was this review helpful?Yes 3No 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Excellent company
Migration Specialist (Former Employee) –  Plano, TX & Denison, TXSeptember 16, 2018
I was contracted to this company, however, while on contract, I learned a lot about this company. Days were very quiet, as far as noise, but still packed with help tickets. Most were very simple fixes to the more complicated batch file rewriting.
Pros
Excellent work environment
Cons
None
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Career that offers promotion opportunities & pays well for workload required
Business Project Specialist (Former Employee) –  Visalia, CASeptember 16, 2018
Cigna smartly invests in-depth training programs for their entry level employees providing strong foundation skills, however unfortunately the upper level trainings are not regulated so they’re either exceptional or lackluster. For a health insurance company the medical benefits could be better, but are not horrible. Overall the pay scale provided for the work are quite reasonable.
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Customer Service
Customer Service Assistant (Former Employee) –  Visalia, CASeptember 16, 2018
Assisted Customer has a complete understanding of their Insurance benefits, eligibility, and network
Filed insurance claims and answered patient billing questions
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Stressful
Customer Service Advocate (Former Employee) –  Phoenix, AZSeptember 15, 2018
I love working at Cigna until they hired a manager from the outside and he wouldn't allow you to make up time although other employees were able to. I lost my job for being 4 minutes late and not being allowed to make up. Others had worse attendance issues were allowed to make up and then allowed to work from home. Other managers just let him do what he wanted and didn't lift a finger to help. Run away from this company;
Pros
Nothing after new manager was hired
Cons
nobody cared when it came down to it.
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Amazing company to work for.
Customer Service Advocate (Current Employee) –  Phoenix, AZSeptember 15, 2018
I recently started working for Cigna back in May, this whole new experience has been amazing. Cigna does truly care about their employees and their customers. I have worked at other call centers for health insurance and they dont compare to Cigna. I truly see myself growing within the conpany they offer so many opportunities here.
Pros
Free lunches
Cons
Benefits
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great Company
Network Operation Sr. Specialist (Current Employee) –  Houston, TXSeptember 15, 2018
Has several tools to develop your career. The company invest in you with several resources to coordinate your work life home balance. The CEO ensures that employees are aware of updates.
Was this review helpful?YesNo 1Report
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Workplace is close to home
Pharmacy Customer Service Advocate (Current Employee) –  Pittsburgh, PASeptember 15, 2018
Good management and they are very supportive in the learning process. Lots of systems that we have to learn, have never had that in any other job I have had.
Was this review helpful?YesNo 1Report
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Love Cigna great place to work
Quality Coach (Current Employee) –  Visalia, CASeptember 13, 2018
Cigna is awesome, it is fast pace and changing all the time but as long as you focus you will make it. The pay is great and you are appreciated there and hey make you feel welcome.
Pros
Great pay
Cons
Stressful
Was this review helpful?Yes 1No 1Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
na
Dental Customer Service Representative (Former Employee) –  Denison, TXSeptember 13, 2018
They promise career growth - yet make it difficult for anyone to move up. Poor benefits considering its the insurance company. You'd think they'd provide more for their employees. No recognition for hard work.
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Competitive and fast-paced workplace
Customer Service Representative (Former Employee) –  Houston, TXSeptember 13, 2018
Very independent job, as soon as you get to workplace you begin your day. Customer service is very important and organization. You get bonuses, so the harder you work, the more bonuses you get!
Pros
free lunches
Cons
sedentary job
Was this review helpful?YesNo 1Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Cigna. Our community is ready to answer.

Ask a Question

Overall rating

3.7
Based on 3,232 reviews
51K
41K
3700
2275
1210

See reviews about

3.6Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture

Women's ratings

3.3Fairygodboss Score

67%say women are treated fairly and equally to men

70%would recommend to other women

Fairygodboss provides free job reviews for women, by women.

Powered by Fairygodboss