Nice, competitive workplace
Typical day would start with me logging on to my computer.
Logging into all my work related sites.
Checking my work log for items that are due or urgent.
Checking my email and calendar for upcoming meetings and events.
There would be a daily online meeting/call with my team and manager; my manager would explain where the team stood, grade wise, and what areas were needing immediate attention in order to maintain a high grade within the system.
The culture was relaxed, this position turned from a traveling position, to a work from home position.
The hardest part of the job was meeting the grade expectations. It went from maintaining a high B average to having to maintain a high A average, you had to scored within the 97th percentile in order to avoid tutoring, training videos and calls and even write up's. This was difficult because the work was customer based, therefore, a high level of quality would sometimes impact the speed in which you could open/close a ticket. The work would be graded on quantity as a priority.
The most enjoyable part of the position was assisting those who were in need. Many members had escalated issues that required many phone calls, long wait times and sometimes escalation to directors for special permissions; but it was always a great feeling to know that I was able to help people who were in dire need in some instances or those who were just too overwhelmed by the circumstances.