Long Term Disability Claim Manager (Current Employee) – Plano, TX – June 20, 2018
Cigna is a good place to work if you are okay with being complacent. They do have good work life balance with most jobs being work from home. The hardest part of the job is dealing with different personalities with customers.
Claims Processor (Former Employee) – Phoenix, AZ – June 18, 2018
Cigna is a stable company as long as you are performing well and doing what is expected of you. However, the pay is not commiserate with the industry and the positions that they have there. The company is the fifth largest health insurance carrier in the United States, yet the pay does not reflect that. If I wanted to process medical claims again I could do it with a higher pay scale. I could also advance to management and possibly go to another team from what I have learned from others I know at these other companies. With Cigna you are working in several different roles at the same time, and of course, only paid for one. You have managers who are in a different state from you. Therefore, they have no real rapport with you. My last manager had no claim experience and was horrible at managing us, and was not in the state with us. The manager prior to that one, only saw us once, because that manager was two time zones away. If something big happened with the computer system we could not contact that manager right away.
The computer system would fail at least once a day at one point for about five years...I am not exaggerating. I would take screenshots every time something happened and attach them to tickets with our I.T. I would also send that to my manager. At one point I had about 30 open I.T. Tickets for various things that could not be immediately resolved. It got to the point that we just knew that the system was going to go down, and that the problem would affect everyone and that there would be times we could not work.
A lot of our work was sent overseas, onlymore... to come back to us as appealed claims that had to be reworked, because the overseas office did not seem to know how to do certain claim types.
I have not worked there now in about three years, but I do not miss the position that I had. If I were to return there, I would only do it in Marketing. I would have to be prepared to have two positions probably because I realized (while working with some of the CRGs) that people in different positions (like Management, Marketing, Sales) had more than one position at a time. I also learned that often people would have to leave the company and then come back later in order to get the position that they wanted. One of my colleagues earned a Bachelors degree and applied for a position for which the person had the degree, only to be told that the company does not “raise anyone that many levels in pay.” I just thought that was wrong. The person worked and went to school to earn the experience and the required education only to have that kind of feedback.less
Autonomy, Great Online Library, Colleague Resource Groups (CRGs), Environmental committee
Low Pay, Double Job Positions worked, No Work/Life Balance, No True Advancement, Expected Lateral Moves
Client Support Specialist (Current Employee) – Miami, FL – June 18, 2018
I have enjoyed my time at Cigna Healthcare and hope to spend more years with this company. My team is a great group with great direct leadership who understand the needs of our group and help navigate through issues that may arise.
RN Case Manager (Current Employee) – Pittsburgh, PA – June 17, 2018
Many are hired in for an evening shift. It is difficult, depending on the area and the boss that you have to get a shift change. There are some departments hired in for work at home positions while other departments employees have been there for years and are told that no one is allowed to work from home anymore. So, there is a lot of inconsistency. Tenure seems to get you nothing. Case managers are micromanaged. They hire from outside the company for jobs that should be offered to employees inside first. Many are dissatisfied and the overall morale is negative.
In the Business of caring for all, but their employees
Pharmacy Services Senior Associate (Former Employee) – Phoenix, AZ – June 14, 2018
Doing the data entry part of my job was enjoyable, until they forced us all to learn phones and we no longer had any room for advancement. It didn't matter that I started off as a data entry rep and had no desire to be on the phones. They didn't care that I had been a reliable worker. I didn't matter that not all people are cut out to be on the phones. Give us your best for 10 years and then when you struggle with the change, there is nothing they can do for you. I was forced to resign.
LPN (Former Employee) – Phoenix, AZ – June 14, 2018
All the Cigna clinics I worked at have been since closed. There should be an option to skip reviews when companies are no longer operating or it's been so long you have no idea what the current culture or management are like
Senior Director (Current Employee) – New York, NY – June 13, 2018
Cigna overall has a good mission (keeping people healthy) and its Executive Management inspires. That said, there is little investment made in innovation. Work/life balance is excellent as working remotely is widely accepted. The culture is very consensus driven and most days are taken up by meetings.