Negatives and positives are not equal. Be one of their favorites
Case Management (Former Employee) – TX – January 6, 2019
Cigna is like other health care facilities as far as stress level and organizational abilities are concerned. It is fast paced. The phone calls inbound and outbound are continuous, the telephonic meetings are almost daily and require computer knowledge and time. Notes on each patient (spoken to or discussed in meetings) are from five different computer places and 2-3 different programs or from case manager meetings. My personal caseload was around 50-60 and each patient had to be seen at least once a year at their location this is not counting the other patients that I helped out with and that was around 15-30 as the numbers constantly change. Vehicle could be rented if over a certain number of miles. Cigna spends a lot of money on training but the information is not fluid and understood at times. The insurance companies have become home health care.
The pay is good
Communication between managers to case managers are lacking.
Case Management (Current Employee) – St. Louis, MO – November 29, 2018
Work can be super stressful because they want you to be every department at once. It’s unrealistic. No room for advancement unless you are friends with those who are in leadership. The Bonuses and raises each year are minimal.
LTSS Nurse Case Manager (Former Employee) – Chicago, IL – November 12, 2018
I was in the waiver department at Cigna and it was a cohesive, productive group of people. I felt supported by my coworkers and managers. I was offered appropriately challenging new tasks that added to the value that I could provide the company and my fellow coworkers.
Case Management Specialist (Current Employee) – Birmingham, AL – September 22, 2018
Productive environment to work in. Business casual attire, some work from home opportunities. Benefits available. Friendly work environment, as well. Good opportunity for advancement in some departments.
Nurse Case Manager (Former Employee) – Glasgow, Glasgow – September 1, 2018
Very productive and a pleasure to work for, a typical day is very busy and customer focused, i have learnt a lot and have developed as a person, work place culture is positive but it is a very intense and stressful job with pressures to meet targets.
The most enjoyable part of the job is knowing you have made a difference to someone's life and have provided a good customer experience.
Not much support or encouragement, especially from management.
Case Manager (Former Employee) – Bedford, TX – August 9, 2018
I thought that I was being hired as behavioral health case manager and would need to know some medical issues however when I went for the first day, I found that I would be working as case manager for "the worst of the worst" members with serious multiple problems. There was no welcome from my managers during the initial training period and I was not introduced to the team I would be working with until after the initial 2 weeks of training. I initially sent an email to my manager saying that I was happy to be there in training and onboard but she never even acknowledged it. During my employment there was no encouragement and no one ever offered to go over any of my cases with me to discuss what I might do to improve or except for the times I was being reviewed. We were discouraged from interacting with other members of the team or staff cases. Negative feedback was about the only feedback most of us received. Turnover rate was very high in my department and staff stayed discouraged and disheartened.
productive envirnment with other ncm to discuss files
Nurse Case Manager (Former Employee) – Dallas, TX – May 15, 2018
review medical and behavioral files to address if the customer was medically disabled to perform the duties of there occupation. Discuss and staff files with the appropriate physician. Attend all team meeting.
Case Manager Specialist (Current Employee) – Pittsburgh, PA – May 3, 2018
Great mission to serve it customer/clients. High standards. My personal experience is that Cigna falls short in allowing its employees with specific professional backgrounds to advance within the company regardless of their experience.
Case Nurse Manager (Former Employee) – greenock – March 11, 2018
leave your caring and nursing ethics at the door as they are only interested in saving money to create bonuses at the end of the year. very high pressured, your work is scrutinised, your achievements are not celebrated, only your "human error" mistakes.
COBRA Business Analyst / Case Manager (Former Employee) – St. Louis, MO – January 15, 2018
In this position, I had my own cases. I would set up a group from scratch, load COBRA members and process the day to day mail and answer the phones. Dealt very closely with the client and COBRA members alike. Loaded the yearly COBRA rates and kept the systems updated with the members eligibility so they could get services. The hardest part of the job was when we were told they were outsourcing the COBRA function and we would all lose our jobs. That was a very sad day as I really enjoyed my job. The best part of the job was and still is, my friends I met along the way. We still remain close and meet up for dinner once a month to catch up.
Close to home, large cafeteria with many selections to choose from for breakfast and lunch, company time off
had to work too many years to accrue additional vacation time