Cigna Employee Reviews

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5.0
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Fun to work from Home
Claims Analyst I (Current Employee) –  Baltimore, MDOctober 18, 2018
The most enjoyable part of the job is being able to work from home and not have to go to the office each and every day. Also being able to pay for your time offs.
Pros
Work from home
Cons
Not being able to interact with people
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2.0
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Meetings rule your day
SENIOR COMPLIANCE SPECIALIST (Current Employee) –  Bedford, TXOctober 16, 2018
Lots of meetings that take up most of your day and you don't have time to focus on your tasks. You end up rushing to get things done or having to create a work around until you can get the time to actually pay attention to your daily work. It is a pretty bad cycle.
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2.0
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Standard Company Ambiguity
Director, Strategic Sourcing (Former Employee) –  Philadelphia, PAOctober 16, 2018
As with any company, my experience at CIGNA can not speak for the general employee population. I had the misfortune to have a manager who was not management material, to be diplomatic. . Leaderships unwillingness to interfere came at a cost of 60% department flight. However, I have to share that CIGNA's compensation, benefits, and health and wellness plans are top-notch. They allow community and volunteer time. And there are always departments in every company who have desired, favored spots, and CIGNA had enviable teams that lived the company web-page.
Pros
Excellent salary
Cons
Weak management direction, little top down engagement
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4.0
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Great Company
Admin Support (Former Employee) –  Plano, TXOctober 16, 2018
It's a great company to work for and love the idea you could purchase additional vacation time if needed. Works well with family life an balance and was happy to work for them.
Pros
bought additional vacation time
Cons
can't think of anything.
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3.0
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Overall Good Place to Work
Manager (Former Employee) –  Denver, COOctober 15, 2018
Cigna is a huge company made up of other companies absorbed over the years. Their mission is a good one but the cascade of information can be confusing, and or limited. Good opportunities for advancement, and work from home.
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4.0
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family friendly hours
Clinical Pharmacist (Former Employee) –  Sioux Falls, SDOctober 14, 2018
I liked the work at Tel-Drug and miss the people that I worked with. I did a lot of sitting which is hard 40 or more hours a week. They had mandatory overtime a lot and you were penalized (raise wise) if you did not participate. I did get lunches and breaks which was good.
Pros
lunches, breaks, hours
Cons
mandatory overtime and management
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4.0
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Highly Effective Sr. Management Team
Actuarial Director (Former Employee) –  Bloomfield, CTOctober 13, 2018
Extremely well run company with very competitive compensation package. Corporate objectives clearly communicated to employees. CEO approachable and in touch with employees.
Pros
Flexible Work Schedule, well structured compensation package
Cons
Staffing issues and high employee contributions for employee benefits (and no pension plan)
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5.0
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Great place to work
Customer Service Supervisor (Former Employee) –  Greenville, SCOctober 11, 2018
All of the managers including the director were great. They helped you become the best employee you could be. They encouraged you to learn new skills and appreciated any additional skills that you could offer that helped someone else
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5.0
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great co-workers
Medical claims customer service advocate (Former Employee) –  Denison, TX 75020October 11, 2018
I really like the way Cigna introduces you into the insurance business, you spend 8-12 weeks simply being trained, you are literally in a class room setting. The job was energetic, the people were awesome. Lots of information to absorb
Pros
nice work environment
Cons
very strict policies
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2.0
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Men Are Favored for Advancement
Project Manager (Former Employee) –  RemoteOctober 10, 2018
As you advance up the organizational chart you will see the women drop off. At lower levels it's 80% women and 20% men. As you move up to higher paying positions and management it becomes 80% men and 20% women. That says it all.
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4.0
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Good and fair work culture
Claim Manager, Supervisor (Current Employee) –  Phoenix, AZOctober 10, 2018
An excellent place to work.An inclusive and diverse work force with locations throughout the country and international. Career advancement is available.
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3.0
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Nationally recognized insurance company within the managed care and disability industrities
Medical Consultant Managed Disability (Former Employee) –  Pittsburgh, PAOctober 10, 2018
This company provided the opportunity for nurse medical consulting on short, and long term disability cases. Medical recommendations only, limited decision making on the part of the nurse. The limited medical knowledge of the non-medical case workers was the most difficult to work with. They required frequent in depth information to make their final case decisions. Enjoyed working with the Disability Fraud Team on cases.
Pros
In-house fraud Team, and Vocational Rehabilitation specialists
Cons
Limited decision making in the Medical Consultant role
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5.0
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Cigna
RN Case Manager/Health Coach (Former Employee) –  Eden Prairie, MNOctober 9, 2018
This was a great place to work. The culture was positive, and team work was deeply ingrained. There was always something new and interesting the company was working on.
Pros
Positive work culture
Cons
A lot of sitting during the day. A
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3.0
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Call center
Personal Service Advocate-Disney Dedicated (Current Employee) –  Visalia, CAOctober 8, 2018
It’s a high stress job both mentally and physically. Very high call volume and customer complaints. Very structured and strict expectations and at times little resources to assist and inadequate support from leadership at times.
It’s all about production! High expectations and not provided all the resources needed. Feedback is not performed in constructive feedback or recognize the good in performances.
Pros
Occasional lunch perks and attempts to build morale
Cons
Its All about production! It’s a call center
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4.0
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Billing
Billing Specialist (Former Employee) –  Phoenix, AZOctober 7, 2018
I currently do not work for GIGNA but I continue to work for the department of correction in central phoenix. I am now a procurement specialist for DOC
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4.0
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CIGNA was a great atmosphere where everyone could talk to anyone like in a small town.
Customer Service Representative (Former Employee) –  Denison, TXOctober 5, 2018
CIGNA provided great benefits and decent pay. The desks and cubicles are an accurate size for what you need, as well as the filing cabinets. The only problem was that the building is always cold.
Pros
Great benefits, work environment, and good people.
Cons
Always cold.
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3.0
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Working At Cigna
Customer Service Representative (Former Employee) –  Scranton, PAOctober 4, 2018
Customer Service: answering customer calls and assisting them with questions about their insurance. Escalating when necessary to the proper department.
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5.0
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Great Company
Account Executive (Former Employee) –  Silver Spring, MDOctober 3, 2018
It all depends on office & team…I worked there a long time ago so it will have changed by now. Great benefits such as medical, dental, life, 401K match, & retirement (back then).
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5.0
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Worked as an Enrollment Specialist
Enrollment Specialist (Former Employee) –  Atlanta, GAOctober 2, 2018
I worked as a Cigna Enrollment Specialist. I traveled all around Atlanta and surrounding areas to different businesses performing enrollment presentations outlining specific medical/dental policy benefits to employees for Cigna's group plans. I LOVED this job - but it was primarily seasonal and had to make a move to a full time job.
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5.0
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From a temp-worker point of view.
Bilingual Customer Service Representative (Former Employee) –  Hoover, ALOctober 2, 2018
I had a fixed schedule weekly and was not a full-time or part-time employee, I was a temp worker under contract through Aerotek. There was mandatory overtime during the months of October-December because there was a lot of work to be done. Employees were all astounding and so was the management, I just wished I wasn't a temp worker because I didn't get any full-time benefits. An overall great place to work for. Weekends were optional out of the peak months but during peak season you had to work some Saturdays.
Pros
Great pay and great work environment.
Cons
Can't really think of any honestly.
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Overall rating

3.7
Based on 3,280 reviews
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Ratings by category

3.6Work/Life Balance
3.7Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture

Diversity score

57out of 100

The Comparably Diversity Score tracks how positively diverse employees rate their experience at Cigna.

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