Well for one thing I would pay the employees what they deserve. They don't want to pay people to put their time and notes at all. If you drive 4 hours to a job then you get 25 cents a mile. Does that pay for gas, tires, oil, and what about your time? Also you should be on salary because they want you to do and do for them and they don't want you to put that time down so you get paid.
Second- answer the phone when someone has a problem and try to help them.
Third-Your apps suck-they do not work half the time and then you want to send hateful emails and it is on you and your apps not the employees
That is just to name a few things off the top of my head,
CARE ABOUT YOUR EMPLOYEES!!!!!! Pay them MORE! Treat them better!