At first this company was outstanding. over the years many management changes. quality of management declined until they ere unable to keep the companies they serve and the vendors that are their backbone working together. they lost some major companies because of the managers.
Property Preservation/ Data Processor (Former Employee) – Jackson, MS – January 7, 2018
It was OK! Thats really all i can say about the company. Lack of communication at head quarters office. But i did enjoy the job itself. The every day job itself was pretty cool. Going property to property inspecting was pretty cool. I did enjoy that. I just wish the pay was a little better but I enjoyed it.
Field Representative (Current Employee) – NEw England – August 7, 2017
Company is not run well. We still do inspections for them, 7 years later, no changes, no improvements. They want faster turnaround and less pay. Have even reduced pay on us. They don't care about anyone except themselves. If you push back, they will just let you go. There is no relationship what so ever. They will tell you anything to keep you on board and keep quiet until they find someone to replace you, then you're gone. Don't trust them.
Insurance Inspector (Current Employee) – Tulsa, OK – June 13, 2017
Lots of turn over, management changes often. They often ask you to pick up the slack in other territories, however when you need help, they help you with your territory as well. Over all an ok company.
Customer Service Representative (Former Employee) – Dallas, TX – February 27, 2017
I worked for the customer service call center for almost three years. Had a great experience being part of the call center team, as well as being part of the company; began my time there making inbound and outbound calls with other employees for different clients until I was well-seasoned with the purpose and product of the company, and started taking part in other projects. The company was very flexible with me and other workers in the call center if we ever had emergencies or if the weather conditions ever presented personal risks. Usually relaxed environment, even in times of heavy workload. Accessible management staff. I learned a lot about my own potential and took interest in learning about the insurance industry and potentially continuing a career in this field.
Great work culture; flexible PTO usage after full-time employment
Security Guard (Former Employee) – Stockton, CA – January 15, 2017
Work place is calm and easy going, sometimes you work with someone most the time your working alone. Supervisors do their best to keep you at same work location and will ask you to cover other locations if needed.
Not quite the Yugo of insurance field service companies but working hard to get there
field reporter (Former Employee) – west coast, usa – June 4, 2015
No improvement for past 7 years in fee schedule. Increasing requirements and shorter turn times for same fee is common practice. Inadequate support. Inaccurate field forms. Condescending attitude towards field reporters. Lack of attention to detail on their part but demands detail from field reporters. Appears to say what is needed to get new client, but has record of inadequate preparation and loses accounts. Be prepared to continually put out money for new equipment for ideas that have a record of not working out. Check out reviews of Mueller Services to get a comparable idea of CIS Group.
independent - flexible schedule
this is not the Cadillac of insurance field service companies
Insurance Replacement Cost Estimator (Former Employee) – Brookfield, WI – February 2, 2015
Got to learn about insurance agency regulations and work closely with adjustors. Meet with clients and appraise their homes value. Learn software to appraise home value. Used go to meeting to learn how to use software
DATA ENTRY CLERK (Former Employee) – It was an online company. – October 14, 2014
In a typical work day I would complete 10-20 reports including diagrams. I learned a little about new software and about time management. I would say that the hardest part of this job was working at home. I do enjoy working around other people. That being said, the fact that I did work from home gave me a lot of freedoms and flexibility that I may not have otherwise had.
Flexibility, working at my own pace
Not great on pay, home distractions and interruptions, not being around people.
A typical work day at CIS Group consisted of answering and receiving calls from customers, while entering their information into a Microsoft Excel spreadsheet. Management was very supportive and always there when needed. My co-workers were very helpful and always willing to offer their assistance. The hardest part of the job was dealing with angry costumers on the phone. The most enjoyable part of the job was getting my assignments done on time and leaving work feeling accomplished.