Citi is always about the bottom line and not quality. If you anytime feel your position can be outsourced or automated, they will do it. The company has no morales and is just like every big Bank. In addition, there is a lack of career mobility. Citi is a place to start your career but not where you can end it (i.e retire).
The work environment was great, I met a lot of long term acquaintances because our common goal was to be helpful and we relied on each other to make our unit and team a success. The culture was versatile with a lot of willingness and openness for change and instruction.
Answered - Account Resolution Specialist (Former Employee) - Las Colinas, TX
Medium age between ages 18-34. Most employees were college educated or college students. Everyone was kind. Managers had worked their way up so there was much opportunity for advancement.
Answered - Collections Specialist (Former Employee) - McLeansville, NC
You sit for most of the day and answer phones. It's dreadful. But, you're surrounded by countless other people doing the same thing and you can leave with a lot of really great friendships.
Answered - Operations Assistant (Former Employee) - Hagerstown, MD
Answered - Collections Specialist III (Current Employee) - Jacksonville, FL
I enjoyed the work environment and culture. I also had good exposure to senior leadership in the facility.
Answered - Capacity Planning/Business Analyst (Former Employee) - San Antonio, TX
For the most part solitary, except training. Employees under tremondous turns that you don't have much culture. I didn't say no culture. Some others will help if they have time but for the most part no real connection to the Team except numbers.
Answered - Retail Underwriter III (Former Employee) - Remote
Flexible work schedules, encourages diversity, volunteerism.
Answered - IT Project Analyst (Former Employee) - New York, NY
It's a nice place to work and they were very employee oriented
Answered - loan processor (Current Employee) - Hagerstown, MD
Fast paced and demanding. We were responsible for the accuracy of maintaining accurate data for our customers. After all we were dealing with people's money.
Answered - IBM Mainframe Lead Application programmer (Former Employee) - Chicago, IL