Citi Employee Reviews

Citi cares about the employees and wants you to succeed. Been at the company less than 3 years and already got a promotion. The environment & pay is great.

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Official response from Citi

May 11, 2022

Thank you for taking the time to share your feedback! We appreciate the time taken and we are glad to hear you are enjoying your time with Citi.

Great place to work.

Facilitator (Former Employee) - San Antonio, TX - September 22, 2023

Loved the world atmosphere. Helpful colleagues and great place to enhance your career. Learned a lot.of my basics here and am forever grateful for the opportunities that I had.

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Citi insights

Based on 2,861 survey responses

What people like

Clear sense of purpose
Ability to learn new things
Ability to meet personal goals

Good Pay and Benefits

Collector III (Former Employee) - Jacksonville, FL - September 22, 2023

This was my first “real” job and surprisingly, for being a collector, I enjoyed it. It also set me up for future careers in corporate America. Citi has great benefits and good pay. I also met some lifelong friends at my work location.

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depressing, customers talk down to you, managers sleeping with their employees

Small Business Costco Card Embedded Account Manager (Former Employee) - Jacksonville, FL - September 21, 2023

cons - so depressing someone committed suicide in the parking lot. pros - the only good thing about this job are some of your peers for support.i heard there were free tampons in the ladies room.there’s an on site gym, which helped a little, but the membership isn’t free for employees, it comes out of your check.

Pros

on site gym.

Cons

customers treat you as if you’re less than human.

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Great job

Account Specialist I (Current Employee) - Johnson City, TN - September 20, 2023

This is a nonphone position, so it is a lot less stressful than working in customer service. That being said, there is always room for advancement here if you do you job and effectively adapt to the constantly changing environment. The pay is really good and the benefits seem to be next level compared with most companies in the area. The only real grievance I have is they have started bringing in new hires at the same pay rate as people who have been there 5+ years, which is a bit of a morale buster. I will say your experience here has a lot to do with who your manager is at the time because they all seem to have their own set of expectations.

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Great place to work for the most part

Compliance Analyst (Current Employee) - Tampa, FL - September 20, 2023

Citi is a great place to work with many benefits. Depending on your manager you can advance well. I will say I wish they would adopt more remote days or make coming in the office optional.

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Fast-paced job with great people and leaders

Analyst (Current Employee) - Tampa, FL - September 19, 2023

Citi can be a great place to work as there are lots of learning and growing opportunities. Be aware that some departments have a huge workload and don’t have the budget to pay overtime to non exempt employees which causes a lot of issues and many employees feel obligated to stay late without pay as they fear to lose their jobs. This is mainly due to being a global bank and working with leaders from other countries who are not aware of US regulations.

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fun and exciting

Collections Manager (Former Employee) - New York, NY - September 19, 2023

great place to work, loved my time there met good personable and giving people there i really made some close people there that i really enjoyed being close to

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Decent place to work

Customer Service Representative (Former Employee) - Johnson City, TN - September 19, 2023

Great pay and benefits. Great people to work with. Basic desk job, easy and repetitive. Lots of perks and team effort to reach over all targeted goal. Plenty of room for advancement.

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Productive, helpful people and lots of fun even organized by Citi.

Operations Accounting Specialist II (ATM and Vault Management, Lead) (Former Employee) - Missouri - September 19, 2023

What is the best part of working at the company?Diverse workplace with flexibility.What is the most stressful part about working at the company?Arranging vacation with your team members.What is the work environment and culture like at the company?People are friendly and help each other. What is a typical day like for you at the company?Finish work on time and leave work on time.

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Jobs at Citi

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Customer Service Specialist - Starting at $19/hr - Gray, TN

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Nice people

Processor (Current Employee) - Irving, TX - September 18, 2023

Good job,there is lots of employees.vefy good 4 days work day,but very fast pace production.lots of people left because of the production other then ok

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great place

CSR - Customer Service Representative (Current Employee) - kcmo - September 18, 2023

great place to work lots of flexibility, really works with you on scheduling needs for missed time. supervisora really do their best to guide you on how to succeed.

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Metrics

Customer Service Representative (Former Employee) - Boise, ID - September 17, 2023

When I started working there, calls were more focused on customer service. As time has gone on, calls are more metric based. I have witnessed the loss of lots of good reps who were great with customers, but were hurt by these metric based changes.

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Bad management

Teller (Former Employee) - San Fernando, CA - September 17, 2023

Not a great place if you want to move up. Upper management not great at delegating with branch staff. Hours are flexible, but not much vacation time available.

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Hard but ok

VP (Current Employee) - New York, NY - September 16, 2023

Same as big banks. Lots of bureaucracy and red tape. But average for the industry. It could be better. Janet makes for an interesting CEO. Pay is ok

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Sales manager

Manager (Former Employee) - San Francisco, CA - September 14, 2023

Excellent sales team great place to work wonderful culture management was always transparent great pay Pete benefits overall environment was healthy and it was great to be able to serve our community

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Great place to work

Manager (Current Employee) - San Antonio, TX - September 14, 2023

Great people and strong collaborative environment. Great benefits. Comprehensive financial services and products. Advancement opportunities can be limited based on business group and location.

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Stressful

Customer Service Representative (Former Employee) - Florence, KY - September 13, 2023

Stressful job, fast-paced, forced sales, customer abuse. This job made me hate being on the phone talking to people. Customers are rude and the "products" you have to sell are rip-offs.

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horrible

VP, Info Sec Tech Lead Analyst (Former Employee) - Fort Lauderdale, FL - September 13, 2023

What is the best part of working at the company?The salary was the only good thing about working here. What is the most stressful part about working at the company?No work-life balance and horrible upper management. What is the work environment and culture like at the company?The office I was assigned to was old and full of mold! The air container would concisely fail. And sometimes, it would dump water on you while you were sitting at your desk. The culture is very professional and unfriendly. What is a typical day like for you at the company?a constant backlog for projects, a lack of documentation or process, and a content revolving door of new people

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Think twice before working for CITI

Client Financial Analyst/Small Business Specialist (Current Employee) - New York, NY - September 13, 2023

A typical day at work will consist of team members being unprofessional, give clients an attitude at the teller line or when sitting with a banker. In my case, the culture at the Branch I worked was totally different from my past experiences, if you don’t back stab or gossip about anyone- you don’t belong there. Very disrespectful environment- I believe is a management problem. When you have a manager speaking negatively of team members or making negative comments directed at a colleague in front of the entire staff- is time to go. No work/life balance. You start your day at 8am and would still be at work by 6-6:30pm sometimes even longer. CITI hates paying for overtime so they’ll make you leave or come in later one day of the week to prevent overtime. Toxic culture.

Pros

The pay is ok, for all the stress and dealing with old technology - should be much better.

Cons

Toxic environment, upper management and HR does not help with serious concerns.

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Diversity inclusion

Collections Specialist (Current Employee) - Tucson, AZ - September 13, 2023

Very inclusive, very involved in helping the community at large. some days can be fast paced, some days can be slow. management is available during the day, but limited at night so sometimes you have to find the answers you need to your questions on your own. Job has its fun and chill moments sometimes.