Citi Employee Reviews
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They care about their employees.
Escalation Specialist (Current Employee) - Florence, KY - November 9, 2021
Featured review
Citi selected this as a representative reviewCiti cares about the employees and wants you to succeed. Been at the company less than 3 years and already got a promotion. The environment & pay is great.
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Official response from Citi
May 11, 2022Thank you for taking the time to share your feedback! We appreciate the time taken and we are glad to hear you are enjoying your time with Citi.
Terrible management.
Technical Support Specialist (Former Employee) - Florence, KY - May 8, 2022
Working at Citi was not ideal. The shifts are usually 10 hours with 4 day work weeks which isn't terrible, but the work was rough. Customers are terrible and management is terrible.
Pros
10 hour shifts
Cons
Everything about the company sucks
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Citi insights
What people like
- Time and location flexibility
- Ability to meet personal goals
- Ability to learn new things
Areas for improvement
- General feeling of work happiness
- Sense of belonging
- Energizing work tasks
Diverse and supportive work place
Unit Manager (Current Employee) - Idaho - May 1, 2022
Not your typical call center. Lots of room for growth. The company cares about a work/life balance. Management is there for full support and works with you on school and extra circulars. Company provides a ton of PTO and sick days.
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Official response from Citi
May 11, 2022Thank you for writing a review. We are glad to hear that you are happy working with Citi.
Had fun
Information Security Analyst (Former Employee) - San Antonio, TX - April 29, 2022
I felt like we had purpose. Also, I believed that our jobs mattered. Pay was decent. Cafe and the Gym on site was a bonus. Great people who worked there.
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Fast paced and unorganized.
Information Security (Former Employee) - United States - April 24, 2022
The environment was both fast paced and unorganized. Reasonable training was finally provided several months after I started working. I believe other teams at Citi may operate differently, but that is just my guess.
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Good place to work
Asset servicing processing analyst (Current Employee) - Tampa, FL - April 17, 2022
Work load is massive but it’s manageable with a good team, very team oriented work. Management is not the best & you’re kind of on your own. Raises are very small.
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It's a bank
Reporting & Analytics Coordinator (Former Employee) - Irving, TX - April 8, 2022
It's a bank, I don't really have anything good or bad to say about it other than that. I was laid off when they were trying to get rid of most of the remote workers because senior management decided they didn't like it anymore. This was a couple years after being pushed into being fully remote by senior management guidelines.
Pros
It's a bank
Cons
It's a bank
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Company is Good
Senior Lead Developer (Former Employee) - Canada Creek Ranch, MI - March 13, 2022
Good Technical people to work with .Every one codes including your manager.Secure job.Good insurance. New Tech stack to learn.Working on CI / CD pipelines
Pros
New Process and Tech
Cons
No work life balance
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Great culture
Workforce CAP Intermediate Analyst - Business Analyst (Former Employee) - Remote - March 7, 2022
I never had a position at Citi in 7 years where I didn’t have a great team of talent and a quality manager. A lot depends on your manager in any job.
Pros
Remote work in some positions
Cons
Lower salary compared to other banks
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Good place to work and some great people will be your colleagues!
Business Analyst (Former Employee) - Tampa, FL - March 4, 2022
I joined as an intern and then was hired full time. I worked here for about 3 years. I definitely learned a lot in the earlier years, and then the work got very monotonous and routine like. I felt like I wasn't growing much after, but I did spend a lot of time on training myself and improving my skills as Citi offers its employees access to Udemy for free. They are also very big on mentorship and I met some amazing people here!
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Jobs at Citi
Decent work place difficult to move up
Business Analyst (Current Employee) - Tampa, FL - February 17, 2022
Its an okay work place and pays fairly well. Can be hard to move up in certain departments and some managers can be incompetent but the HR department is robust.
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Great place to work, but seems slow to adapt to change
Business Analyst (Current Employee) - Dallas-Fort Worth, TX - February 14, 2022
I enjoy working at Citi. Senior leadership seems to care about the company's image and the well-being of its employees. Great pay and benefits. I get a true sense of working in a global organization. However, like other comparable corporations, Citi could appear bureaucratic and slow to adapt to change. The organization is so compartmentalized that one line of business may be vastly different in style and culture from another. Sometimes it is hard to locate the correct team/individual to resolve an issue.
Pros
Great pay and benefits, respectful and collaborative colleagues
Cons
Bureaucratic, compartmentalized organization and disjointed teams
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A great entry-level job for any data analyst
Operations Processing Analyst (Current Employee) - Buffalo, NY - February 7, 2022
The typical workday is very structured and full of meetings. The workplace is great, my entire team and management are amazing. So many opportunities to grow and learn. All employees have access to udemy business account to learn.
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Good company
Associate Ops Support Analyst (Former Employee) - San Antonio, TX - January 20, 2022
I would work here again. People are soo nice no micro management. Cafeteria is big and nice . Gym on campus . Hours are good so yiu won’t be stressed out.
Pros
Long lunch
Cons
Nothing
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not having to speak with customers
Passport Specialist (Former Employee) - Irving, TX - January 5, 2022
I like the idea of being given a task thats just for me. I like being given a quota to meet. I enjoyed the different 10 hour shifts. I enjoyed being off during the week.
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Fun and challenging
Risk Reporting analyst (Current Employee) - Buffalo, NY - December 8, 2021
Working at Citi has been a challenging and fun experience. My manager cares about my personal growth, and I get to interact with some of the smartest people in buisness. It's a real honor to be apart of such an amazing organization.
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Official response from Citi
May 11, 2022Thank you for leaving a review! We are glad to hear you are enjoying your time at Citi.
Can be fun call center experience with alot of flexibility
Escalation Specialist (Former Employee) - McLeansville, NC - December 3, 2021
Great with work life balance. Able to schedule time off for last minute or unexpected Events.Supports continuous education. Encourages Employees to participate in community events and organization
Pros
Employee Family Events
Cons
Constant changes
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Good company
Product Manager (Former Employee) - Ciudad de Mexico - November 16, 2021
The company is solid and the staff is prepared and knowledgable. Probably the only concern is how competitive everyone is. Most of the time you have to be watching over yourself to make sure that no one will do something behind your back.
Pros
Good place to work
Cons
Little flexibility
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Good benefits. Pay could be better.
Quality Analyst II (Current Employee) - Jacksonville, FL - October 24, 2021
Overall a great place to work. Benefits are good, but pay could be better. A lot of different departments with opportunities for gaining experience.
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Not appreciated; feel like just a number; no feeling of belonging
Senior Network Engineer (Current Employee) - Irving, TX - October 20, 2021
They have provide exactly no help whatsoever for people working from home. They did not even provide a computer or monitors for work from home; we have to use our own computers and there no allowance for your personal internet acces at home like other companies do. There is really no teamwork and management is very unhelpful. You would have to find someone to work for you if you want to take a certain day off otherwise they will refuse your request even if you requested the day more than a month before! Why should an employee have to chase after people to work for them if they want to take an earned vacation day off and when they are providing more than ample notice?
Pros
None
Cons
Bad management, no feeling of teamwork
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Culture at Citi always awesome
Unit Manager (Former Employee) - Tucson, AZ - October 15, 2021
Great mgmnt develop future leaders, ethics always priority number 1, everyone held accountable, positive attitudes despite chance being a constant, qualitty of people unmatched.
Pros
Bonus if metrics met monthly, recognition a top priority, always doing something for agents
Cons
Layoffs, in mortgage too many programs used simultaneously
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Ask a question about working or interviewing at Citi. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.8 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.6 out of 5 stars for Management
3.8 out of 5 stars for Culture
Diversity score
72
out of 100
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Diversity ScoreTop 25%
In the Top 25% of similar size companies
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