Citi Employee Reviews

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4.0
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Great Place to work
CitiPriority Phone-Based Lead Financial Advisor (Former Employee) –  Long Island, NYDecember 9, 2018
Great place to work. Great experience. Typical hourse 8 am - 6 pm Learned how to manage a phone-based book of business. Very strong management team in Citi Personal Wealth Management. Hardest part of job. Hardest part: Making 25 calls a day when you have a busy day. Most enjoyable part: being able to help people improve their financial lives.
Pros
Good management. Great teammates
Cons
mandatory high volume phone calls
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4.0
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Productive and fun place to work
Customer Specialist 4 (Current Employee) –  Jacksonville, FLDecember 9, 2018
Challenging and competitive, and make sure that you meet your goals every month. Be on time and follow your schedule. Stay on top of your adherence as well.
Pros
Benefits and pay
Cons
30 min lunch
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4.0
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Inclusive work environment
Assistant Vice President (Current Employee) –  New York, NYDecember 9, 2018
Citi instills an inclusive culture and makes you feel committed to the cause. The work culture is strong and people are allowed to gain valuable experience.
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5.0
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Productive and alot of group activities, office parties, and outings.
Customer Service/Collections Representative (Former Employee) –  Irving, TXDecember 9, 2018
It was a great professional environment to work for. My overall experience was great, my over the phone communication skills are more sufficient and profound.
Pros
Free parking, 30 mins lunch break
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4.0
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Great Company
Fraud Representative II (Former Employee) –  Jacksonville, FLDecember 9, 2018
The best thing about Citi is that full benefits start on the first day, even for part-time employees. Also the company is awesome with work/life balance.
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4.0
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Salary vs Benefits
Associate Customer Service Interm Analyst (Current Employee) –  Jacksonville, FLDecember 8, 2018
Citi, overall, is a great company to work for and looks great on ANY resume as they have a global imprint. One question you must ask yourself in deciding to work for Citi is would you rather have a larger salary or benefits package? Citi offers a great and expansive benefits package. From healthcare, to 401k and an employee discount portal for retailers, you could do a lot worse in the benefits department. However, if you're more interested in having a larger take home paycheck, well that can be difficult to obtain at Citi when compared to similar positions at competing banks. The saying amongst employees is the only way to make money at Citi is to leave and come back. Annual raises are usually pennies, based on their evaluation system, and even if you're promoted the pay increase places you near the bottom of the payscale regardless of experience and education. It is not uncommon for outside candidates to receive a starting salary that exceeds current employee's salary.
Pros
Benefits package and some on-site events. Great overall culture
Cons
Lower than market salary and paltry annual raise increases
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4.0
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Good Training program
Lending Consultant (Former Employee) –  New York, NYDecember 7, 2018
The training was excellent. They gave you all the tool to succeed.
I learned a lot about the mortgage industry and about sales in general. The most enjoyable part of the job was to help people buy the property of their dreams.
Pros
Good benefits
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3.0
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bank
CUSTOMER SERVICE/ SALES ASSOCIATE III (Former Employee) –  Las Vegas, NVDecember 7, 2018
it is a call center with inbound calls. We help customers with whatever issues they are dealing with and then we attempt to sell them one of products.
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3.0
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Nice
Assistant VP (Former Employee) –  New York, NYDecember 7, 2018
It was a pleasure to work at Citi; however, growth opportunities non existent. I attempted to move upward, but the opportunities were not given. That was the main reason I left.
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4.0
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Good place to work
Remote Retail and Broker residential underwriter (Former Employee) –  Las Vegas, NVDecember 6, 2018
Worked both in the office and remotely Workplace culture productive and enjoyable with strong employee interaction to result in customer satisfaction and desire to always improve
Pros
salary, health care coverage, 401K, training, workplace culture
Cons
shift in company focus usually results in many layoffs
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5.0
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Nice place to work
Senior Business Systems Analyst (Former Employee) –  Hartford, CTDecember 6, 2018
Nice place to work quite place lots of challenges at work, successfully came across the challenges and go live without any issues. Good Work environment
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2.0
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Ok place for a temp job
Customer Service Specialist IV (Former Employee) –  Jacksonville, FLDecember 6, 2018
Citi has decent pay and benefits but isn't a place id stake my time to try and make a career out of. There is a lot of favoritism and its more of who you know then how you performed.
Pros
benefits and decent pay
Cons
you are just a number
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3.0
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young kids
Sales Supervisor (Former Employee) –  Lakeland, FL 33805December 5, 2018
This place was an ok place to work. Young group of people and they dont care. They call in and quit and care less.`Management even was the same very unprofessional
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1.0
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Awful place of employment
Phone Representative (Current Employee) –  Hagerstown, MDDecember 5, 2018
Awful managers, systems shut down all of the time. The things you are graded on are not fair and rarely overturned. (they have scorecards and listen to your calls)
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5.0
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awesome company great values
Payment processor III (Current Employee) –  The Lakes, NVDecember 4, 2018
work was fun - benefits unending- followed it's mission and branding. transparency in workplace. great communications, team work and diversity. excellent training and advancement opportunities and relaxed environment to give you the space to complete tasks at an astonishing level of quality
Pros
close to home, great hours, great benefits, awesome culture
Cons
closed the site -
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5.0
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Great place to work
Collector (Former Employee) –  Jacksonville, FLDecember 4, 2018
Great pay and lots of overtime but sometime schedule isn't the best and hard to get time off especially long periods of time ,but pay makes up for it easily
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4.0
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Could have been a better if management implemented voice of the employee that Citi offers.
Credit Bureau Investigator (Former Employee) –  Charlotte, NCDecember 3, 2018
phone and credit bureau disputes
Customer service management skills credit bureau investigator
Management not concern with employees growth
Culture is preference over performance. No equality no fairness.
Hardest part is dealing with management who are only concerned with themselves and their pay.
Most enjoyable is being a team player and assisting customers and co workers alike. Being reliable and dependable. Enjoy recognition and rewards
Pros
Group outings, monthly rewards and recognition
Cons
No work life balance opportunity
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4.0
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Not a bad place to work
Compliance Officer (Current Employee) –  Irving, TXDecember 3, 2018
Solid place to work however advancement has slowed down. Workplace culture is trying to move into a more progressive space and to a more flex work life balance.
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4.0
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Good place to work
Collection Specialist (Former Employee) –  Meridian, IDDecember 3, 2018
Citibank offers their employees lots of room to grow. As long as you meet the metrics, compliance, and attendance, there are opportunities to move up in the company. If you have a special talent, and can travel, Citibank is international.
Pros
Stable work, great training, and overall good place to work
Cons
It's a Bank, and regulated by laws that you need to follow, Sometimes very difficult .
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2.0
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Contract vs. Employee
Business Lead Analyst (Current Employee) –  Tampa, FLDecember 3, 2018
If you are a contractor(resource) your value is placed lowest on the totem pole and you are easily discarded in opinion and position. Be wary of Managers who are unable to manage. Stress Management is lacking and you would do well to keep this in the forefront of your daily operations.
Pros
Pay and Reputation
Cons
Lack of internal development
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Overall rating

3.9
Based on 14,817 reviews
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3.8Work/Life Balance
3.9Compensation/Benefits
3.5Job Security/Advancement
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2.9Personal Development

3.1Career Opportunities

3.6Family Support

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