Citi Employee Reviews
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They care about their employees.
Escalation Specialist (Current Employee) - Florence, KY - November 9, 2021
Featured review
Citi selected this as a representative reviewCiti cares about the employees and wants you to succeed. Been at the company less than 3 years and already got a promotion. The environment & pay is great.
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Official response from Citi
May 11, 2022Thank you for taking the time to share your feedback! We appreciate the time taken and we are glad to hear you are enjoying your time with Citi.
Great place to work.
Facilitator (Former Employee) - San Antonio, TX - September 22, 2023
Loved the world atmosphere. Helpful colleagues and great place to enhance your career. Learned a lot.of my basics here and am forever grateful for the opportunities that I had.
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Citi insights
What people like
- Clear sense of purpose
- Ability to learn new things
- Ability to meet personal goals
Good Pay and Benefits
Collector III (Former Employee) - Jacksonville, FL - September 22, 2023
This was my first “real” job and surprisingly, for being a collector, I enjoyed it. It also set me up for future careers in corporate America. Citi has great benefits and good pay. I also met some lifelong friends at my work location.
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depressing, customers talk down to you, managers sleeping with their employees
Small Business Costco Card Embedded Account Manager (Former Employee) - Jacksonville, FL - September 21, 2023
cons - so depressing someone committed suicide in the parking lot. pros - the only good thing about this job are some of your peers for support. i heard there were free tampons in the ladies room. there’s an on site gym, which helped a little, but the membership isn’t free for employees, it comes out of your check.
Pros
on site gym.
Cons
customers treat you as if you’re less than human.
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Great job
Account Specialist I (Current Employee) - Johnson City, TN - September 20, 2023
This is a nonphone position, so it is a lot less stressful than working in customer service. That being said, there is always room for advancement here if you do you job and effectively adapt to the constantly changing environment. The pay is really good and the benefits seem to be next level compared with most companies in the area. The only real grievance I have is they have started bringing in new hires at the same pay rate as people who have been there 5+ years, which is a bit of a morale buster. I will say your experience here has a lot to do with who your manager is at the time because they all seem to have their own set of expectations.
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Great place to work for the most part
Compliance Analyst (Current Employee) - Tampa, FL - September 20, 2023
Citi is a great place to work with many benefits. Depending on your manager you can advance well. I will say I wish they would adopt more remote days or make coming in the office optional.
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Fast-paced job with great people and leaders
Citi can be a great place to work as there are lots of learning and growing opportunities. Be aware that some departments have a huge workload and don’t have the budget to pay overtime to non exempt employees which causes a lot of issues and many employees feel obligated to stay late without pay as they fear to lose their jobs. This is mainly due to being a global bank and working with leaders from other countries who are not aware of US regulations.
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fun and exciting
Collections Manager (Former Employee) - New York, NY - September 19, 2023
great place to work, loved my time there met good personable and giving people there i really made some close people there that i really enjoyed being close to
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Decent place to work
Customer Service Representative (Former Employee) - Johnson City, TN - September 19, 2023
Great pay and benefits. Great people to work with. Basic desk job, easy and repetitive. Lots of perks and team effort to reach over all targeted goal. Plenty of room for advancement.
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Productive, helpful people and lots of fun even organized by Citi.
Operations Accounting Specialist II (ATM and Vault Management, Lead) (Former Employee) - Missouri - September 19, 2023
What is the best part of working at the company? Diverse workplace with flexibility. What is the most stressful part about working at the company? Arranging vacation with your team members. What is the work environment and culture like at the company? People are friendly and help each other. What is a typical day like for you at the company? Finish work on time and leave work on time.
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Jobs at Citi
Nice people
Processor (Current Employee) - Irving, TX - September 18, 2023
Good job,there is lots of employees.vefy good 4 days work day,but very fast pace production.lots of people left because of the production other then ok
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great place
CSR - Customer Service Representative (Current Employee) - kcmo - September 18, 2023
great place to work lots of flexibility, really works with you on scheduling needs for missed time. supervisora really do their best to guide you on how to succeed.
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Metrics
Customer Service Representative (Former Employee) - Boise, ID - September 17, 2023
When I started working there, calls were more focused on customer service. As time has gone on, calls are more metric based. I have witnessed the loss of lots of good reps who were great with customers, but were hurt by these metric based changes.
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Bad management
Teller (Former Employee) - San Fernando, CA - September 17, 2023
Not a great place if you want to move up. Upper management not great at delegating with branch staff. Hours are flexible, but not much vacation time available.
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Hard but ok
VP (Current Employee) - New York, NY - September 16, 2023
Same as big banks. Lots of bureaucracy and red tape. But average for the industry. It could be better. Janet makes for an interesting CEO. Pay is ok
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Sales manager
Manager (Former Employee) - San Francisco, CA - September 14, 2023
Excellent sales team great place to work wonderful culture management was always transparent great pay Pete benefits overall environment was healthy and it was great to be able to serve our community
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Great place to work
Manager (Current Employee) - San Antonio, TX - September 14, 2023
Great people and strong collaborative environment. Great benefits. Comprehensive financial services and products. Advancement opportunities can be limited based on business group and location.
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Stressful
Customer Service Representative (Former Employee) - Florence, KY - September 13, 2023
Stressful job, fast-paced, forced sales, customer abuse. This job made me hate being on the phone talking to people. Customers are rude and the "products" you have to sell are rip-offs.
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horrible
VP, Info Sec Tech Lead Analyst (Former Employee) - Fort Lauderdale, FL - September 13, 2023
What is the best part of working at the company? The salary was the only good thing about working here. What is the most stressful part about working at the company? No work-life balance and horrible upper management. What is the work environment and culture like at the company? The office I was assigned to was old and full of mold! The air container would concisely fail. And sometimes, it would dump water on you while you were sitting at your desk. The culture is very professional and unfriendly. What is a typical day like for you at the company? a constant backlog for projects, a lack of documentation or process, and a content revolving door of new people
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Think twice before working for CITI
Client Financial Analyst/Small Business Specialist (Current Employee) - New York, NY - September 13, 2023
A typical day at work will consist of team members being unprofessional, give clients an attitude at the teller line or when sitting with a banker. In my case, the culture at the Branch I worked was totally different from my past experiences, if you don’t back stab or gossip about anyone- you don’t belong there. Very disrespectful environment- I believe is a management problem. When you have a manager speaking negatively of team members or making negative comments directed at a colleague in front of the entire staff- is time to go. No work/life balance. You start your day at 8am and would still be at work by 6-6:30pm sometimes even longer. CITI hates paying for overtime so they’ll make you leave or come in later one day of the week to prevent overtime. Toxic culture.
Pros
The pay is ok, for all the stress and dealing with old technology - should be much better.
Cons
Toxic environment, upper management and HR does not help with serious concerns.
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Diversity inclusion
Collections Specialist (Current Employee) - Tucson, AZ - September 13, 2023
Very inclusive, very involved in helping the community at large. some days can be fast paced, some days can be slow. management is available during the day, but limited at night so sometimes you have to find the answers you need to your questions on your own. Job has its fun and chill moments sometimes.
Pros
Diversity inclusion, vto, vacation, overtime opportunities
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Ask a question about working or interviewing at Citi. Our community is ready to answer.Ask a QuestionOverall rating
5
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6.3K
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Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.9 out of 5 stars for Compensation/Benefits
3.5 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture
Diversity score
72
out of 100
Comparably
Diversity ScoreTop 25%
In the Top 25% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at Citi.
Questions about Citi
- How often do you get a raise at Citi?183 people answered
- What is the interview process like?73 people answered
- What is the promotion process like at Citi?63 people answered
- How long do you have to work at Citi before you can go on maternity leave?53 people answered
- What is the vacation policy like at Citi? How many vacation days do you get per year?48 people answered
- What is the best part of working at the company?46 people answered
- How do you feel about the future of Citi?30 people answered
- What is covered by the health insurance at Citi?27 people answered
- How is feedback from management delivered at Citi?26 people answered
- What advice would you give the CEO of Citi about how to improve it?24 people answered
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