When I started at Citi I had no experience working in a call center. I remember the first couple months always fearing being terminated for reading disclosures incorrectly. However, I was wrong about those first couple months, management worked with me any time that I had issues or had a bad quality. They were supportive of my change in departments and they continue to be supportive of my advancement through the company. Citi really does follow their mission statement, the only downfall I've had would be management. There have been some managers that do not set the example, they instead set the example of what not to do and punish employees for acting similarly.
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