work work work no appreciation
teller/banker (Former Employee) – Worcester, MA – September 13, 2018
worked for citizens bank for a few years, I'm sorry to say that its not a good place to work especially if you have family/kids, hours are long, to get relocated to a traditional branch was impossible unless you kiss a lot of frog's (PC) or have family member working with in the company. No appreciation on what you have accomplished or fixing other peoples problems/branch issues = sales, rev and customer service (cst) % from tier 1- now on tier 3 less then a two-three months, smh.. if you in the banking world you'll know what I'm talking about, and if you do get any recognition its never personal its always by email (and or) a $5-10 dollar gift card in which its taxed deductible for the company. Customers might have an issue on their account and we are ordered to not tell them the correct issues on what is going on their account, so we are obligated to lie to the customer face in some occasions, and high managers (regional) are just a show they come in the branch and wants the employees to jump at their every needs and robotic personality that sometime uncomfortable, not reassuring about good, positive relationship, among staff and management. (fake, handshake comes with a smile) employees get good commission on sales, loan ext.. beware track every loan, account anything you do for your bonus/tier there's a chance you might not get credited on the work that you did, but not be credited to you and once it's gone it's gone... from what they say!!!
work flow, hours, knowing the correct personal to move up