To many chiefs - not enough indians
Loan Processor (Former Employee) – Mascoutah, IL – February 5, 2015
Provide administrative support to nine loan officers by completing various tasks. Process and distribute reports, notices, and mail. Document information & produced reports containing past due payments, new loans, and loan maintenance. Perform filing and retention of loan files, maintenance requests, and various loan reports.Produce consumer, real estate including mortgages (FNMA, in house, and pre disclosures) and commercial loan documents with various collateral in an accurate and timely manner. Responsible for entering and updating loan account information & auto dealer floor plans. Track, perfect, and release various collateral held for loans.
They went through 3 loan processors in less than 2 and 1/2 years. Major training issues. No one in loan dept. wants to train new hires. They even brought people back from retirement to try & train new hires.Then management becomes upset when can not perform or ask questions. Several employees commented get the feeling management & compliance personnel goal is for you to fail. They will find mistakes & criticize before have a chance to correct or follow up. Culture is person that made mistake will not take blame and admit mistake -so take someone down with you and throw someone under the bus. New hires reprimanded need to admit mistakes & take criticism. (Part of them throwing someone else under bus). Depends who you are what you can get away with. A lot of family & friends, so nepotism exists.
Decent pay. Pays for employee medical coverage.
No breaks, small town politics & gossip, substandard technology & facilty