Control management they have no clue
Also hire seasoned techs and younger ones that will be with you a lot longer
It is very hard to work full time and go to school Plus techs will be better help to you
Promote from within, there are talented individuals that would fit well, but because they are from the Helpdesk they don't get the opportunity
Offer training and classes to new techs that has never done that type of work before. Once they are hired offer training and classes not after they start working.
Answered - MST (Former Employee) - North Carolina