The City of Durham has provided me with a structured work environment. The business hours are Monday to Friday 8:00am to 5:00pm with weekends and most holidays off. I've been able to grow my customer service skills due to the volume of residents/customers the City assist. The work culture has been good for me overall but I credit that to structure previously provided by other places of employment.
Typically I would just follow all instructions given and audit the local building on campus for NCCU. We went to just about every building on campus and depending on the area we would audit the tools or items and gather the numbers to report back to the office.
Customer Service Representative (Former Employee) – Durham, NC – February 4, 2019
Theres no integrity for these departments. They buy faulty equipment and let the people deal with it. You bring it to their attention and they turn a blind eye. Customer service sucks everyone is usually in a bad mood and they lose documents easily. Phones queues last forever. Teamwork- everyone is not into this they either work well together or try to step on others persons toes. Leadership- is terrible, they have no leadership skills they dont motivate team members nor do they take actions for their roles. Such developing people. Open communication- communication is at all time low noone communicates with other departments, you either find things out because someone was nosy and overheard or it slips out during a conversation. Fairness- is long overdue management blames employees for everything that goes wrong and this goes back to the leadership part they dont care.
NCWorks was a excellent place to work for. Helped guide a lot of people and was resourceful. Wasn’t just a building for job searching, they also helped built resumes, set up on the spot interviews, and etc
Great place to work. Guaranteed over 40+ hours a week. Multiple different departments to work in. Excavations / Meters / Hydrants and Valves / Sewer / Outfall. Very large Work force of 180+ people. Management needs updating
Drove all day long by myself, I learned nothing except how to drive routes with using a tablet and GPS. Management was not very helpful or even interested in helping employees with personal issues. Everyone is all about themselves it's not a team effort. The hardest part of the job was not giving employees opportunities for advancement or complete mandatory training. Best part about the job is that I was alone by myself all day long.
Front Desk Attendant/Customer Service (Current Employee) – Durham, NC – October 3, 2018
I am the first point of contact as you enter the facility. I check customers into the facility by entering their information into the system. Answer questions regarding he facility programs over the phone and in person. Handle cash drawer making sure all paperwork is equal to drawer. I am also responsible for closing and locking up facility at the end of the day.
Service Advisor (Current Employee) – Durham, NC – May 9, 2018
What can I say, it is like any other job. you get want you out into it. the most positive is the Great environment - great balance of work and life. The pay might be lower but it about the long haul. Its not short a term job.
Heavy Equipment Operator (Former Employee) – Durham, NC – May 4, 2018
Morning actives included but not limited to entering inspection reports into the computer system and generating notices of violations.Performing daily field inspections for code violations. Communicating with supervisor about any concerns. I have gained experience in learning how the inspection process is implemented in NC. Management and workplace culture are the same as inspection departments in that most individuals are looking to do quality work. There really is no hardest part to work with in this position for me. The most enjoyable part is the results of the process being fair to homeowners and compliance.
Typical day starts with a 7AM meeting with all employees. This is were we would plan the days activities in the field. We would prioritize jobs everyday. I have learned a tremendous amount about how city government works and some of the endless amounts of bureaucracy that can accompany this type of job. As with any large company management seemed top heavy and sometimes appeared not to be very approachable. Workplace culture was at times full of camaraderie and at other times could be difficult and stressful. The hardest part of the job was the variable hours especially on the weekends. The most enjoyable part o f the job was the daily variety.