Water Customer Service Supervisor I
Lead Specialist to Supervisor I
Utility Service Trainee
Worked as the lead cashier processing water payments,
Help set up two City of Phoenix Water location in Phoenix.
Set up water accounts and except payments daily.
Handle phone credit card payments,
Made account adjustments when needed.
Handle irate calls.
Supervisor up to 16 employees on phones and 8-10 at the customer service counter.
Made sure that all cash drawers where ready for set up each day.
Management could have been improved