Have been working here for a year and the retention rate is amongst the worst I have seen. Major reasons contributing to it is the god awful management, the two face personalities, and the ability to witness others con over (including customers) one another. Things are always said they are gonna change (work environment) yet nothing ever happens, mostly just false promises only to be accompanied by a terriable leadership ladder that goes all the way up to the RDS. If you decide to work here, understand this; the company is expanding rapidly so their is room to grow, they say its security but will risk anything for the sales despite praising security first, and you will have very few coworkers that actually want to create a positive impact, but sadly those people are overwhelmingly outnumbered by the greedy and will usually not last long.
Ambassador (Former Employee) – New York, NY – January 15, 2019
Horrible management!! Who does not care about their employee’s and have no respect for anyone . There is no where to grow unless you are bending backwards and Kissing up to mangers . Very uncomfortable environment !!! Do not I REPEAT DO NOT apply !!!
Poor management, uncomfortable work environment, lazy peers and much more
Ambassador (Former Employee) – Los Angeles, CA – January 12, 2019
I enjoyed working with the other ambassadors I met. The job was less stressful than the other jobs I experienced.
However, standing for 8 hours is a pain The general manager doesn't give 2 squats about PM Shift Managers not listening to ambassadors requests In 8 hours, it's absolutely boring... We can't really entertain ourselves at all Too much gossiping going on to the point that I suck myself into the darn bandwagon
Yeah....yeah.....I wouldn't recommend anyone on taking this job. The company doesn't give 2 squats about their workers... Just want more money and keep their reputation unlike they did back in 2009...
Plus they ARE breaking a loooooot of laws. Just saying...
I miss working with my buddies there but....I'm still happy that they let me out of there. It's not worth it to me.
Cutthroat company will leave you feeling burnt out and not valued
Brand Ambassador (Former Employee) – Las Vegas, NV – January 4, 2019
An easy job made difficult. Too many people in this company trying to control how things run from corporate to local management. Management does not look out for the best interests of their workers. They only look to benefit themselves whether that means favoritism with workers or backstabbing to get the next promotion. The worst working environment I have ever experienced. They try to sell you a false perception of how security is the #1 priority in the company. Lies! All they think about is sales sales sales at any cost. If you don't sell you get stuck in the worst gates or you never have the opportunity to work events outside of work even if you add value with great customer service. Rapid changes every single week. It says a lot when your best employees on the management side who actually value your working experience leave the company. So many unqualified people in positions of power who are clueless as to what customer service is. When you have workers who have been there from the jump and understand how things operate from the ins and outs and to see this company will hire people in management level who are clueless about how things are run looking to destroy good dynamics for their own benefit says a lot. Some workers can be greedy snakes they will lie,manipulate, not help and cause drama on the floor just to make sales. The funny thing is management seems to praise and reward those who act like that. Exhausting worklife balance literally they don't care about your well being. If the day is short staffed which is everyday they will call and beg you to come in on yourmore... off days and use you like you don't have a life outside of work. This is something they frequently take advantage of. Constant disrespect from customers who act self entitled and privileged on the regular they blame you for not having Precheck to talking down in how bad Clear sucks, but yet still use it. They will lie and complain about stuff Clear has no control over and talk down on ambassadors like pesants. If the issue is brought to management without investigation from the member or corporate you get a automatic write up because the customer can never seem to be wrong. If you like high school drama, circus acts and believe in a multi million dollar company being run like a 5 cents lemonade stand then this is the job for you.less
Ambassador (Current Employee) – TX – January 1, 2019
I dread going into work every day because the majority of my co-workers use horrible language and speak vulgarity towards each other, not caring what passengers or clear members may be around. The only reason I'm still here is for the members. This is the worst work environment I've ever worked in and management does nothing to improve the environment.
ambassador (Former Employee) – Fort Lauderdale, FL – December 27, 2018
Listen I think this is a very fun job and what they have to offer as far as commission and benefits is great. MANAGEMENT is the worst. The general manager talks bad about EVERYONE and lies when confronted. Keeping it professional is not in management vocabulary. Once the does not like you he will tell everyone your faults and pick on you. If you can deal with this go ahead and apply. To be on managements good side you have to tell on your coworkers any little thing they do report it. That is how you are not a target.
Ambassador (Former Employee) – Las Vegas, NV – November 19, 2018
Management has been clueless here for a while. So many slackers get what they want while hard workers get the shaft. Too many greedy selfish people. But they suck up to management so they get away with many things. Management made many changes to attempt to correct things only to make things worse for the hard workers. Poor treatment from some of the more childish co workers since first day...several years and it only got worse. I am very glad I do not work here anymore. Made decent money for 2017, but things got worse in 2018.
None (Former Employee) – Las Vegas, NV – November 12, 2018
They need to Hire new managers. They have no idea what their doing. They call u in for an interview.. Take an hour to get interviewed. Its out in the open, they have no office to do interviews, no paperwork, no document, no resume meaning no way they are professionals.. Everything is online n they continuously ask u over email after u just applied to come in for an interview not remembering that u were just there last week. No phone calls just emails. So fake. If they arent professionals at what they do.. I can only imagine what the job or coworkers are like. The pay is probably not even worth the stress neither. No wonder people come n go.
Ambassador (Former Employee) – Phoenix, AZ – November 2, 2018
If you're thinking about working at the Phoenix location, just look somewhere else. During training they hype it up to make it seem like you can move up positions easily, you'll get so much money from commision, and that it's super busy. Not only is this probably the slowest airport to work at but the management team is just picked off the side of the street. One manager has only worked in restaurants, another was a bartender prior to this position, another just worked at Gucci and liked to flaunt that specific fact. They do not know how to manage their staff, their attendance policy is ridiculous, and they're just all cut throat and do not care about their ambassadors. If you're not good at selling then you're scheduled to be at a slow gate where you have no chance of ever making a sale while top enrollers are at the busiest gates. the leads just sit to the side and do nothing or take their job way to seriously and threaten to fire you when they have no actual power to do so. If you do plan to work here, expect to stand in one spot for 8 hours talking with other ambassadors, TSA, or securitas. at least they're cool people!
The company and service they offer are great, the job not so much.
Manager (Current Employee) – TX – October 23, 2018
The company and what they offer are great. The manager job is not so great. There is little room for advancement from within due to bringing in outside leadership. There are no mentorship programs or development programs in place.
Ambassador (Current Employee) – Phoenix – October 12, 2018
If you enjoy high school like drama and constantly listening to everyone complain then this is the job for you. The job itself is incredibly easy and the pay is great.. however, they really hype up the job to be something it isn’t. You won’t be making huge commission checks working in the PHX airport. Everyone will blow you off and you’re lucky to make 5 sales a week. The worst part about the job is the people. The only people they can seem to get to work here are young and immature. Everyone is talking and complaining about someone else at every second of the day, and there is a whole lot of HR madness. All the people working here are lying, manipulative, drama queens. Look somewhere else.