The culture of CCF (Solon, OH call center) is full of favoritism, childish rules, and team full of snitches. Management is poor, expectations are through the roof! They have so many hidden agendas, it's no wonder the turn over rate is high. It's a clown show!
The hardest part of the job is remaining calm when patients are out of hand, when it's not the fault of the worker. Having to explain your course of action to management, when clearly all calls are recorded for "quality and assurance". If you want to be robot for 8 hours a day, needing permission to go the restroom or be penalized, then that's the place for you. If you want fair work at fair pay, then use CCF as a stepping stone or transfer out, if you can. Definitely not a place to retire from - The call center at least..
Before I go, don't expect a real raise. My last annual raise was $0.21. I didn't notice that a bit, who would when you're being robbed in high taxes and health plan fees.