Closets by Design Employee Reviews

Great company to work for in terms of management support and incentives ..there is a lot of customer maintenance in some cases it can be time consuming but overall positive.

Pros

Many wanting the service

Cons

extensive customer care in the designing process/other competitors

Was this review helpful?

Fun but difficult

Designer (Current Employee) - New York, NY - November 27, 2023

So I’m a junior designer presently with graduation early next year, I’ve enjoyed meeting the clients sometimes great sometimes wacky. The compensation is good for hours worked.

Was this review helpful?

Closets by Design insights

Based on 331 survey responses

What people like

Ability to meet personal goals
Clear sense of purpose
Ability to learn new things

Areas for improvement

Sense of belonging
Overall satisfaction
Fair pay for job

Good work environment

Designer (Former Employee) - Beaverton, OR - November 25, 2023

Turned out sales wasn't really for me, but its a really good work environment. They're training and support is really helpful and the managers are very helpful and understanding.

Was this review helpful?

Everyone lies to stay ahead and it all falls on the installers shoulders

Lead Installer (Former Employee) - Shirley, MA - November 23, 2023

I worked there for close to 10 years. Only stayed because I was efficient and make 6 figures most hardly make 50k. You get held responsible for everyone else’s mistakes. In the end it costs you time and money due to fixing everyone’s mistakes and only get paid either commission or hourly. Management legit lies about this so they look good above all else. As installers we are the face of the company good or bad.

Pros

If you can deal with poor management you can make money

Cons

Just about everything honestly

Was this review helpful?

A bit rough

Sales Designer (Former Employee) - Whittier, CA - November 17, 2023

The amount of work you put in for some clients does not get reciprocated by the pay sometimes. Schedule is inconsistent, you don’t know until the day before at 6pm, no guarantee you’ll sell anything. Constant price increases, new VP doesn’t want to give us designers a raise after saying this was a $600 million dollar company and it would be nothing without the designers. Management doesn’t help there’s only one manager who does. Install team is a pain, their people are rude and literally trash talk the company and designer to the client. Extremely unprofessional imo and they never get any repercussions.

Pros

Money sometimes?

Cons

No support, inconsistently paid, inconsistent schedule.

Was this review helpful?

Rate your recent company

Share your experience to help others

Horrible company

Sales Associate (Former Employee) - California - November 2, 2023

It. Was the worst place I’ve ever worked for they treat their employees like garbage after the week of training that somebody could’ve worked at a Starbucks before they started this job which mind you there’s nothing wrong with that but then they send you out to sell a $10,000 closet to clients who think that you’re a professional designer after you only have one week of training it’s absolutely absurd

Was this review helpful?

Supportive and Encouraging Workplace

Designer (Current Employee) - Charleston, SC - October 28, 2023

The work environment is top notch! From the owners down this company sets you up for success! They invest in their employees and encourage their growth!

Was this review helpful?

Revolving door of designers

Designer (Current Employee) - Pinellas Park, FL - October 23, 2023

Constant price increases, hardly competitive. Lose sales to other closet companies who have 3D designs, better styling options, and quicker install times. 100% commission. Very little quality training. A constant revolving door of designers. Every month a new cohort is hired and 3-5+ designers are let go. A lot of leads who don’t understand that the company doesn’t do contractor work (I.e. knocking down drywall), get a better quote somewhere else, or simply had no idea how expensive these systems can be. No show clients especially on the weekends. Inflated list price then discount w ad only make the company comparable to other closet companies, but still more expensive than most. Makes selling the systems harder w out transparent pricing/advertising.

Was this review helpful?

Tough at times

Installation Assistant (Current Employee) - Tampa, FL - October 19, 2023

Wouldn’t recommend unless you plan on climbing the ladder. Pay is okay for the workload, hours can be inconsistent. Odd hierarchy and pay structure but seemingly worth it if you plan on going all the way. Definitely not for everyone

Was this review helpful?

Fun and different, but can be difficult for some people

Sales/Designer (Current Employee) - Sugar Land, TX - October 16, 2023

If you love designing and making sales then this job might be for you. Everything is on commission. They are flexible with their schedule. People at office are friendly and helpful

Was this review helpful?

Jobs at Closets by Design

Entry Level Installation Helper

Great place to work if you’re a go getter!

Senior Designer/Sales Rep (Current Employee) - Atlanta, GA - October 12, 2023

A typical day at work is I take two in home consolations with two different clients. My goal is help solve their storage solutions on the day of the appointment and get them an install date. I’ve learned so much about customer relations, sales, account management, drafting, and good business practices than I ever thought I would at this job. The culture is very much a go get it type of culture with empowerment to succeed and the opportunity to make pretty good money for your work. The hardest part about the job is learning to work with the clients through their objections to make a sale. The best part about the job is the rewards/incentives, and the help you are given to attain those goals.

Pros

Gas compensation, monthly/quarterly bonus opportunitie

Cons

Very broad marketing

Was this review helpful?

Overworked and underpaid. Do not care about well being

Office Administrator (Former Employee) - Bethel, CT - October 6, 2023

Working in the front office is nice with two strong people. Unfortunately they can’t even keep a second person because of other horrible factors of this company. So all the work is on one person and that becomes extremely overwhelming. I said this and they did not give me the raise I deserved. They do not care about the well being of their workers. There is no HR so when I was uncomfortable with a coworkers comments they did nothing to protect me after I informed them. They have unrealistic expectations for their workers. They declined days off because of their failure to find another front desk associate. Do not recommend working here

Pros

Great experience in customer service

Cons

Horrible benefits, not enough PTO, not enough holidays. Do not promote within

Was this review helpful?

Wasted over a year there with high expectations and was let down greatly. Not an honest company

Production Worker (Former Employee) - Woodinville, WA - October 2, 2023

What is the best part of working at the company?Most employees were nice but owner definitely plays favoritesWhat is the most stressful part about working at the company?Getting blamed for someone else's mistakesWhat is the work environment and culture like at the company?Work can be stressful during high production times and gossip was plentifulWhat is a typical day like for you at the company?Long days short pay and plenty of problems

Was this review helpful?

You will be over worked and way under paid.

Sales/Designer (Current Employee) - Franklin, TN - September 25, 2023

What is the best part of working at the company? designing the closets and other areas can be really fun to see the end result.What is the most stressful part about working at the company?The most stressful I would say there are many. They send you 30 min to an hr away from your home when you live close to other jobs available with no fuel allowance. You never know your schedule until after 3:30pm the day before. They find ways to lower your commission for each project. They have done some unethical things as a company as well. You end up working over 12 hrs/day and not make much and sometimes nothing for all those hours. What is the work environment and culture like at the company?You don't spend much time in the office to know what goes on. Which was a plus or maybe not.What is a typical day like for you at the company?If you have a 10am appointment you drive to homeowner's home. Do measurements and design and price the area. That's if you have time. Most of the time you don't so you leave and go home and work several hours to do the work and schedule a 2nd appointment to drive all the way back (no reimbursement for fuel). Doing this sometimes prevents you from getting a new appointment that day as well.

Was this review helpful?

Company has no real structure and has toxic management.

Sales designer (Former Employee) - Phoenix, AZ - September 20, 2023

Company has no real structure and has toxic management. They provide no support . The only good thing is that you work 16 days and make your own schedule.

Pros

Only good thing is you only work 16 days

Cons

toxic work environment

Was this review helpful?

Good pay but long days

Installer (Former Employee) - Orlando, FL - September 19, 2023

It’s an okay job to work for if you don’t have a life. They will work you as much as they can and not think twice. But like I said really good pay so if you are okay with that then this is the job for you

Was this review helpful?

This a good place to work

Designer (Former Employee) - Orlando, FL - September 15, 2023

As a Designer I had great support from my managers. Designer managers want the team to succeed and are great helping new designers learn the ropes Your schedule is very flexible you don't have to work insane hours like most sales jobs. You will need to work two Saturdays in a month,but you can schedule your self off during the week. The owners are very hands on and always looking to make improvements to the systems in place.

Was this review helpful?

Overall horribly managed and negative work environment

Installer (Current Employee) - Bethel, CT - September 13, 2023

Management doesn’t have a single clue what they’re doing and parts for jobs are consistently wrong at-least half the time. When an issue arises nobody is ever blamed and its up to the installer to fix with little to no help

Was this review helpful?

I wouldn’t suggest working here.

Receptionist (Former Employee) - Raleigh, NC - September 8, 2023

Hardest part of the job is that management expects you to be perfect right out the gate. Very little in the way of moving up in this company as everybody is related to the owner/manager. Expect to be yelled at for almost anything if you make a slight mistake. The most enjoyable part of working here was when I got to leave. I learned that if I ever start a business I’m not going to treat my employees like this.

Pros

Healthcare

Cons

Management

Was this review helpful?

Hypocrisy, Absent in support, & Lack of understanding

Sales/Designer (Former Employee) - Whittier, CA - September 8, 2023

I never have written a review for a job before until now. I want to address that in the beginning, the company does a fantastic job of having you set up on this new career if this is truly what you may be passionate about. Though if you’re looking to start this job just for money, keeping up after they train you for a WEEK may be a struggle. They provide lunches for you to have you believe they’re an all star company that loves their employees. When I’m reality, once that initial training is over. They don’t have the time of day to hear for anything you may be really struggling on. A lot of the employees during training have a short temper and little to no patience. They probably dread having to train so many people so often, which is understandable. But maybe build a better structure for new employees and more will stay to commit. It’s often that an appointment for 1-3 hours will mentally burn you out more than an 8 hour job at a regular job.

Was this review helpful?

Can be fun, I have not seen a commission structure yet though.

Designer (Current Employee) - Santa Rosa, CA - September 3, 2023

I would like to see a pay schedule and commission structure. Good training initially, could have used at least another week of training with everything you need to know as a designer. So far, it is fun, I have met wonderful people and I am excited to design for wonderful people.

Was this review helpful?