Great communication with guests
Excursions French Translator (Current Employee) – Port Saint Lucie, FL – December 19, 2017
Being the main source of information for French speaking guests was quite gratifying. As a long time resident of Port St Lucie, I was able to inform and assist guests with their excursions, focusing on the local area as well as Miami and Orlando.
The most enjoyable part of the job was to help the guests choose their excursions, translate for them regarding all aspects of their vacation and provide them with an above and beyond customer service experience.
A typical day at work consisted of welcoming all the guests, informing them of all the excursions and rates. Assisting with the translation of website, responding to all inquiries, setting up the transportation, contacting guides, airboat captain, boat rides. Staying up to date on all the events in the area as well as translation of all material relevant to the excursions office. Accounting of all sales, daily reports, maintaining all information on an excel spreadsheet used for all sales, communications with guests and contractors. I was also responsible for the training of new employees with a strong emphasis on organization and excellent customer service skills. Multitasking was a key element of the job as well as anticipating all the guests desires.
The hardest part of the job was the numerous changes in ownership of the excursions office which created a lack of stability.
French speaking, using my language as an asset
No healthcare, 401k ...