Do not work in the call center
Agent Care Representative (Current Employee) – Carmel, IN – February 11, 2018
This was a new industry for me, was already nervous about the change. Training sub par overall and too rushed. If they spent more time, money, etc on quality training, the turnover rate wouldn't be through the roof. Highly stressful position. Benefits offered are fantastic , however, working in the call center dealing with agents in particular over the phone all day mostly angry about something, being rude and disrespectful, using foul language, belittling, are just not worth it overall. I can't speak for other departments but the call center is definitely not where you want to work.
1 hour lunch, unless short staffed, company benefits, Monday through Friday, paid holidays
training, long hours in negative environment, upper management not really approachable, gossipy environmen