Sr, Director (Former Employee) – Carmel, IN – December 7, 2018
Good company, getting better all the time. Culture wasn't always great, but is an area that has continued to be an emphasis, which is a good thing. Benefits are OK, Management in most areas is good, with exceptions. Lots of changes in direction with projects and programs, not unusual in Financial Services, but can make things hectic.
Agent Care Representative (Former Employee) – Carmel, IN – December 6, 2018
CNO hides behind a mantra that they are a great place to work and they take care of their staff,customers, etc. They don't. Not much has changed since they were Conseco, except the name. They are crooked and they look at you as a body in a seat. Managers are fired all the time for fudging numbers, and if you are miserable in your position you have to wait a year to transfer. People that dont fit in the environment there are quickly fired or forced to quit. Do not work here
Senior Consultant (Former Employee) – Indianapolis, IN – November 26, 2018
I was onboard when the entire IT department was outsourced. CNO management thought the outsourcer was experienced at this and had mature processes. They didn't. Many days were spent in limbo while processes were created and projects crawled along.
TELESALES AGENT (Former Employee) – Philadelphia, PA – November 20, 2018
CNO was a pretty decent place to work for the first 2 years that I was employed there. With changes in upper management and strenuous sales goals, the job became very stressful. The management is only concerned about you hitting a monthly sales goals. They were rewarded more when agents hit or exceeded monthly goals, more than the actual agent, while not having to make one single phone sale! The best thing was being "rewarded" pizza or a $20 lunch allowance here and there.
They will feed you pizza every month
Lack of consistency amongst in house teams and managers
IT Project Leader / Integration Architect (Former Employee) – Carmel, IN – November 16, 2018
Real Company with real business. Has good support group.
Company has invested well in IT infrastructure. Open to discussions with improving IT infrastructure. Company was open to analyze the existing infrastructure and was willing to experiment with implementing CRM product and gained benefits.
Work-Life Balance was good. When I joined the company my daughter was just 6 months. I needed to spend some time with my daughter, family. Company provided time to balance office, family life. Company provided a nice Lenovo Thinkpad laptop which was robust and a nice laptop. My daughter enjoyed working on the laptop.
RECEPTIONIST (Former Employee) – Indianapolis, IN – November 9, 2018
The company takes pride in employee excellence and works very hard to make sure each employee has a balance of work family life. The management work hard at making sure all employees have proper training and skills that are needed to complete the jobs.
Senior Lead Source Code Management Administrator (Former Employee) – Carmel, IN – November 8, 2018
I worked for CNO financial for 16 years and I loved the people that I worked with and for. I learned how to be a leader and how to take on new challenges in technology. The hardest part of the job was coordinating efforts with off-shore contacts. There was a 10 1/2 hour delay in time. The most enjoyable part were the people that I worked with.
Program Manager (Former Employee) – Carmel, IN – October 30, 2018
CNO was a good place to work with some really good department heads and others who had opportunity to improve. The work life balance was acceptable and the hardest part about the job was our ability to inflict change in some of the deep rooted areas.
Messaging Technical Team Lead (Former Employee) – Carmel, IN – September 14, 2018
This review is for Infrastructure only and should not be reflective of the rest of the company. Employee's where threatened and bulled by management to make promised delivery of projects before they where fully defined. Feed back is always negative, and that it is not being delivered fast enough, while working with incomplete deliverable while delivering the project.
Good Comapny, great people
Micromangement, no communication, no vision conveyed
Director Human Resources (Former Employee) – Carmel, IN – August 27, 2018
Good company, compensation is more than fair for management positions.Pay for hourly roles, and IT roles are not as competitive.Health insurance benefits are not competitive with other similar companies in the industry.
Competitive pay for managers
Professional women struggle to have a voice or advancement.
Supervisor, Consumer Relations LTC (Former Employee) – Chicago, IL – August 24, 2018
The environment there is very segregated and siloed. For the most part all the associates are nice and pleasant to work with. The management team is not as pleasant and forthcoming when problems or concerns arise on an employee level nor a corporate level.
Contestable Examiner (Former Employee) – Carmel, IN – July 30, 2018
Overall, I had a fair experience with CNO. It might have been the right fit for me eventually. When I left, like many organizations, they were struggling with workplace culture. You could tell that they wanted to have a positive workplace culture, but did not always provide the systemic support and leadership between the visionaries and the employees. Leadership was great, but their message did not always coincide with the actual objectives of what was needed to be done on an operations standpoint. It is a balance that is never met with insurance. It is near impossible to provide both quality to customers and productivity to address the needs of all the customers. The unintended effect being, "do more with less."
Customer Service and Sales Rep (Current Employee) – Carmel, IN – June 28, 2018
The ideas the company talks about are great, but the execution is very lacking. They talk about advancement and creating a culture of learning and growing but can never keep enough staff so that you can take advantage of those things.
Customer Service Representative (Current Employee) – Indianapolis, IN – June 18, 2018
I've never had a job like this in my life. I dread waking up. I dread going to sleep because I know I have to wakeup and do it all over again. The morale is low. Co-workers don't show up. Customers treat you like less than trash. It's a terrible job no way around it. If you are called by this company for any customer support roles it is better not to pick up the phone.
Short breaks chained like animals treated as trash