Cochlear Americas Employee Reviews

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Great Leadership
Pricing Analyst (Consultant) (Former Employee) –  Centennial, COJanuary 15, 2018
Great culture and great people! Good leadership throughout the organization. Gym on site, great kick off and future status meetings. Treated like a person not a number.
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Personal achievement
Authorization Order Specialist (Former Employee) –  Centennial, COSeptember 27, 2017
Working for Cochlear was a personal rewarding job. The first time that you hear or see the look on a parents or child's face the first time they can hear is memorable. No matter how many hours you work to help one person experience the chance to hear for either the first time or getting it back is priceless.
Pros
Life time experience for everyone
Cons
Poor management
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Not a great place to work
Marketing Intern (Former Employee) –  Centennial, COSeptember 7, 2017
Poor company culture makes it a bad place to work even if your direct supervisor is a good one. Departments are uncooperative with each other and executives are untouchable.
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Awful management
Account Manager (Former Employee) –  Centennial, COApril 12, 2017
All upper management is corrupt including the HR department. Management plays favorites and won't allow you to move up unless you are in good with the right people. Managment does not listen to staff at all. Expect to be micromanaged.
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a typical day at work
Service Technician (Current Employee) –  Denver, COApril 1, 2017
To make sure turn around time on repair products within 24-hr.And the most enjoyable part of the job is to satisfy customer. The hardest part of the job is going through changes.
Pros
Free lunches
Cons
Shorter personal time off
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Call Center Environment
Account Manager (Former Employee) –  Centennial, COOctober 28, 2016
Working directly with the recipients of a Cochlear implant and their families was very rewarding. Company provides great benefits. The most difficult part of working at Cochlear was the office politics and low team morale making it difficult to enjoy doing the job.
Pros
Great health benefits
Cons
Call center environment, low morale and office politics
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Horrible company
Product Technician - Clinical/Technical Services (Former Employee) –  Centennial, COSeptember 3, 2015
Horrible management. Unreasonable work environment. Work hard all week then have to do trainings for half day saturdays
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Challenging yet fun workplace
Surgery Specialist (Former Employee) –  Centennial, COJune 11, 2015
This is a fast paced work environment. while with Cochlear Americas I enjoyed every day as it would always hold something new. I learned how to work all surgeries from start to finish and loved every minute of it.
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Good place to work but relies on temporary employees too much.
Shipping and Receiving Experience (Current Employee) –  Centennial, COMay 9, 2015
Nice facilities and friendly work environment. Leadership could be more transparent though. Rarely get performance feedback. There is also a lack of training between departments.
Pros
Plenty of overtime.
Cons
Leadership provides little or no performance feedback.
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Invaluable experience
Reimbursement Specialist (Former Employee) –  Englewood, COJanuary 20, 2015
This position allowed me to see healthcare from a DME perspective. It was a company where you felt everyday you were satisfying the needs of the disabled. In a department where knowledgable staff collaborated for a common effort and goal. In all positions there is always some difficulty in being unable to assist a member who didn't qualify for the companies DME products sometimes could be unpleasant.
Pros
Great teams
Cons
flexible hours
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Successful Company
Reimbursement Specialist (Former Employee) –  Centennial, CODecember 17, 2014
This is a very successful company as they pretty much own the market. A typical day in the reimbursement department is very busy and fast paced. There's never a time when work is caught up on, which makes the days go buy rather quickly, as there is always a sense of urgency to complete the day's work list.

I learned an immense amount of knowledge about the healthcare industry and dealing with all types of health insurance entities. The healthcare industry is ever changing and there is always knowledge to be gained. This industry is always a learning process, which keeps it somewhat challenging.

Management is very focused on numbers and meetings goals and are not happy when your hard work doesn't translate to successful numbers. It's a very stuffy environment that doesn't encourage morale, or any sort of a social environment. You keep your head down and work, as there is far greater work to be done than they have staff for. Management doesn't lead by example. They are very knowledgeable as to what needs to be done, but do not provide training and leadership. You have to love what you do and be willing to put in the time an effort to produce satisfactory results.

The hardest part of the job is that it is tough to get questions answered and urgent situations attended to. With a small staff compared to the workload, people are for the most part, too busy to address your questions and urgent inquiries. That goes especially for MGMT.

The best part about the job in the reimbursement department is that you have independence. You won't be bothered and feel
  more... that you're micromanaged if you are getting your work done. You can do your work the way you want, as long as you are showing productivity accordingly as to how they monitor productivity .  less
Pros
Successful company, exeptional benefits, great opportunities for overtime
Cons
Negative and dull work atmosphere, poor training
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Busy Busy Busy
Reimbursement Specialist (Former Employee) –  Centennial, CODecember 16, 2014
The best part of working here was the days went by so fast with all the work that had to be done. Very busy and fast pace. I learned many of my customer service skills at this place.
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productive and a fun place to work
Reimbursement Specialist (Former Employee) –  Greenwood Village, COSeptember 12, 2014
Very busy office and always something that needs to be done. Everyone is very helpful. The hardest part of this job is was waiting on the phone to speak to an insurance rep. The best part of the job was speaking with the patients and hearing there stories on how Cochlear has changed their life or there family members life.
Pros
great people
Cons
management needs to communicate with staff
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Great product
Regulatory Operations Specialist II (Former Employee) –  Centennial, COJune 16, 2014
Lacking in management, no employee loyalty from management
Pros
Good product
Cons
Terrible management
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Rewarding environment with the ability to make a difference
Customer Service/Data Entry Clerk (Current Employee) –  Centennial, COMay 10, 2014
Cochlear is one of the most rewarding companies I have worked for. Every day we help people hear and live their lives to the fullest. Everyone in the company is dedicated to this mission and works together to make positive and influential changes to the way we do business and care for our recipients.
Pros
Compensation and Benefits
Cons
Internal software/operating system is outdated
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Excitring and Challenging Work Place
Consultant/Hope Specialist (Current Employee) –  Centennial, COAugust 24, 2013
Innovative company with strong customer focus and regard for employees.
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A good company
Customer Service Supervisor/Account Manager (Former Employee) –  Englewood, COJune 21, 2013
A good place to work. A continually growing company with great customer service.
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Best job in the world!
Service Technician (Former Employee) –  Centennial, COMay 8, 2013
I loved this company. Cochlear really makes a difference for tens of thousands of recipients. Amazing environment and benifits package.
Decent pay and great parties.
Pros
Amazing benifits package!
Cons
None.
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Excellent product, services, but glass ceiling for advancement
Recipient Technical Support (Current Employee) –  Englewood, COMarch 24, 2012
The company has an incredible product for the hearing impaired and profoundly deaf. Moreover, the company has made significant strides in its marketing, sales, product development and customer service
Pros
generous in compensation and benefits
Cons
little to no respect for work, life balance or skills for advancement
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This company takes a lot of personal time from employees
refuse (Former Employee) –  Centennial, COMarch 17, 2012
A lot of battles between department management which effects employees and work flow. About the only good thing I can say is they have a good product and they have an ice machine.
Pros
the product
Cons
almost zero work life balance...massive, constant overtime
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Overall rating

3.6
Based on 22 reviews
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Ratings by category

3.3Work/Life Balance
3.6Compensation/Benefits
2.7Job Security/Advancement
2.8Management
2.9Culture