National Account Manager (Former Employee) – Sterling, VA – October 10, 2017
This would be the perfect place to work if the pay base was higher. Typical day is self-gen and client/prospect appointments. Work environment can be challenging at times as management will create initiatives that seem to be time wasters and not contribute to the organizations mission. ..#checkthebox. Managers are decent, very easy to fly under the radar if your team is performing well. Very easy to become complacent.
Technical Support Engineer (Current Employee) – Washington, DC – November 29, 2018
This is a good place for near entry level network technicians to gain experience and get comfortable with working with devices and NOC culture. If you're not from Washington DC they don't really have very many options or empathy for quality of life issues like long, frustrating commutes to get to and from work when they have full capability of remote work. If you don't take the metro which is about a 10-15 minute walk away, be prepared to spend at least $275 a month just to park to work, and no this isn't compensated. You're expected to work overtime to compensate for the price of getting to work. Sometimes their lack of compromise costs them hardworking employees and some decisions seem counterproductive.
Relaxed work environment, experience
High turn over rate, Not the best benefits around, quality of life issues depending on distance
National Account Manager (Former Employee) – Los Angeles County, CA – August 18, 2018
Was told I would be considered for management as soon as there was an opening. As soon as I was hired, they told me I had to wait one year to be considered. Also, was sold on being able to work remotely. Wound up having to go into the office 100% of the time even though I was above quota.
National Account Manager (Current Employee) – Pasadena, CA – October 27, 2018
Call center, micro managed environment. Not typical sales job. Required to make a minimum of 40 cold calls per day. Reps do not meet clients face to face all sales are closed over the phone. Management is involved in every step of the sales process. Very high turn over.
Very cut throat, no work life balance, out of touch upper management
National Account Manager (Current Employee) – Boston, MA – January 7, 2018
Terrible. I never worked less than 10 hours a day. The culture is to skip lunch breaks and lie about it to HR. They make you travel to company events with $25 a day food allotment in major cities. The CEO himself stated "I don't understand why everyone wants to use their PTO if they're not already well past their quota" on my first ever conference call. Absolutely zero training for those unfamiliar with their product suites......the only training are hand holding "sales" training events where they attempt to teach you to sell like a used appliance salesperson with fresh faced acne who may or may not be old enough for a drivers license. In all fairness the base salary is competitive.....although the commission is terrible, especially while every other office poaches your clients.
Global Account Manager (Former Employee) – New York, NY – October 15, 2018
Need a much more challenging job with outside the box thinking. I like to be pushed to become a better performer. I am a forward thinking individual who works with customers to provide a cutting edge solution looking towards the future.
Account Manager (Current Employee) – Herndon, VA – March 3, 2018
I was hired as an Inside Sales rep, months later they decided to change the entire role to Account Managers, giving us a higher quota and more work with no incentives or increase of salary. Management is VERY poor, they are the main problem of this company. Unsuccessful managers that have been with the company for more than 2 years and haven't been able to reach their quotas try to blame this on their reps when clearly THEY are the issue. The company really sucks and I would not recommend anyone to work here. If you want to work in a Telecommunications environment with a good pay and better incentives, I'd apply for the ones that are known instead of Cogent.
National Sales Account Manager (Current Employee) – New York, NY – October 19, 2018
Cogent is one of the worst companies to work for. You are lied to from the start during hiring and set up to fail right after. Cogent only cares about their original sales people. Not those coming onboard.
Healthcare. Work life balance doesn’t exist. Horrible environment.
National Account Manager (Former Employee) – Atlanta, GA – October 12, 2018
Leadership runs with the mantra of, "do as I say, not as I do-- oh, and I play favorites." Leadership's most notable quote, "I love me some me." Leader always thinks it's in command and control. They are convinced that employees who don't want to work 60-hour workweeks are slackers. It puts all its energy into making certain that the numbers come up right, even if it means changing the numbers. Think of themselves as the star performers who can fix any problem by yanking back authority and responsibility. It takes the credit when things go well and points the finger when things go poorly. Zero support. Leadership goes between GA and FL, but only actually works 2-3 hours per day. Comes in late, leaves early for flights. Never available for questions
zero parking/travel reimbursement, office looks like scene fr: "The Shining", new people won't succeed because leadership guards veterans who don't work for their sales
National Account Manager (Former Employee) – Pasadena, CA – February 23, 2018
Lack of real management. Red Tape. Too many cooks. too may contradicting directions because of certain peoples personal interests. teams forced to compete against each other. no real grasp of target market from marketing leaders. no innovation...forced to do same tactics and more repetition hoping to get a better result (def of insanity) an HR that fails at keeping a safe and …
Free coffee and and soda
Poor corporate culture, overworks employees and easy to burnout, lack of job training and support, higher than normal turn-over rate.
Project Manager (Former Employee) – Denver, CO – April 3, 2018
Would never recommend working here. Most unethical company I have ever worked for. I was promised certain benefits when I accepted the position, then they took them away within 2 months. I was bullied, harassed and even stalked by my manager. Scary place.
Everything - no work life balance, respect or gratification
DATA CENTER MANAGER (Current Employee) – Chicago, IL – November 8, 2018
Not a job for older workers or people with children, Very high turn over rate. Must be constantly available, willing to travel often and respond overnight. Drastically under paid for the amount of responsibilities you have.
Constantly learning and Intense responsibility.
24 hours on call, not much room for growth, and under appreciative.