A typical day at cold stone involves setting up the store,(frozen stone, ice cream, wet/dry mix ins, immediate cleaning) baking fresh waffles and brownies, ice cream production and ice cream cake/sandwich/cupcakes. Consistent friendly service to usually steady stream of customers. Helping with ordering of custom cakes and pies, and preparing for catering events. Management is poor from experience in last 4 years.Poor judgement on purchasing of products and extreme lack of progressing into a promotions/pay raises. Many things in store consistently need repairs or should be repaired and are not(freezer/fridge leaks, fridge broken, AC leakage etc.). There is an excess of bugs and flies, and mice & snakes in past(resolved). The culture of the job is relaxed customer service until the night, where a large groups walk in which brings the job to a more fast paced environment. Hardest part of the job is subjective. 90% of the employees are in high school and consistently need to call out or cannot work certain hours.The most enjoyable part of the job is the enjoyable camaraderie between employees and friendly customer interactions, as well as easy access to free ice cream products for employees.
Little to no breaks, rarely any pay raises/promotions, management is poor and often rude/overbearing.