ACCOUNT EXECUTIVE (Former Employee) – Washington State – August 11, 2018
This job can be great, but you need to work your butt off for months, if not years before you have any real shot at making a lot of money. Now, this may sound fine to you; "anyone can do that," you might say, and you would be right. However, after you have to work 5 days a week, 8 to 10 hour days, talking to business owners who don't really care about what you have to say and disrespect you as soon as you open a dialog with them for a couple months, and only have made about 12k for all your trouble; you might start to think differently. You will be left on your own for the most part, and while everyone I worked with was friendly, everyone wants to keep the business they get so don't expect much real help. I managed to work for this company for 8 long months, and just in my office alone, we have nearly 10 people come to work for a month and then quite... The turnover rate is insane, and if you are just looking to try something new and make some good money, I hope you have friends in very high places.
You are your own boss for the most part and you at least have the potential to go really far.
The pay is either insane or nothing for the most part, you will need to figure out most of the job for yourself because no one is going to hold your hand.
Area Service Representative (Current Employee) – Denver, CO – August 8, 2018
If you don't mind 100% commision, then definitly contract with this company. The voluntary benefits insurance industry is only going to become more and more mainstream. Be ready for door to door "B2B" interactions
The industry is only going to be expanding.
No training. You are a number, not a person. Must have "flexible morals, " or this isn't a place you want to be.
Customer Service Specialist (Former Employee) – Columbia, SC – August 6, 2018
Colonial Life and Accident insurance has a major revolving door problem in their call center. Employee retention is virtually nonexistant and management is not interested in developing their associates. Most employees do not last a year and those who do are trying desperately to get moved to a different department or get out of the company all together. The company line is: the turnover that you see is "positive attrition" and that all these people are getting promotions. The reality is about 70 to 80% of new hires wont make it beyond a year. As far as the job is concerned: expect high stress, zero support from management, and the constant fear of being fired for something that arbitrarily disturbs their ever so precious corporate metrics. When you are on the job here you cease being a person and are made into nameless, featureless, empty cog in a corporate machine that couldn't possibly care less about you. On the upside you get weekends off.
This is a job that is very hard to make work for anyone who needs a good work environment. Keep in mind that as a contractor, you will not be considered an employee and therefore you really have no rights. There is no HR department to complain to about sexual harassment, stealing, or bullying. You are on your own if you are mistreated in any way and the only way to maintain any sort of career is to shut your mouth and accept whatever abuse is dished out. If your manager decides to steal your commissions, the corporate office will just shrug their shoulders because its really not illegal. Anything goes. Management is incredibly self serving and they don't care if their sales reps are producing enough to get by. They only care if that their own goals are being met. The team you are recruited into means everything. Not every manager recruiting newbies is capable of training. It all depends on who recruits you.
Nice environement to work if you choose the correct department
Customer Service Specialist (Current Employee) – Columbia, SC – July 26, 2018
Benefits great. Atmosphere and culture of company are great. Needs improvement in management dept. Flexibility could be better as well. overall a decent company again if you get in the right department
Benefits Counselor (Current Employee) – Las Vegas, NV – July 16, 2018
It's either feast or famine. There's a lot of money to be made, but it is very hard. You have to get in with the right team of management and they have to actually need to use you, or you will have no work. If you come in as an opener and work the system right you can get paid, but it takes a lot of time dedication and effort. Sometimes you ROI is not there. Because it is a sales job and you've got to be motivated. It is easy to lose motivation if you don't see the results.
Great company just certain adjustments should be made
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Columbia, SC – July 16, 2018
I enjoyed working for the company but there should be some changes for life issues that cant be controlled. In 2017 two months after I started working there I suffered a concussion. As a result I missed about 10 day. Those days were all counted against me, even with medical documentation. Also, the resource planning department should do a better job at getting back to employees when it comes to paid time off. I had to call out one day while on vacation because they approved all of my days except for one random Tuesday. Those two factors led to my termination and while I do feel that it was unfair, those are the current company guidelines.
Sales Representative (Former Employee) – Worcester, MA – July 9, 2018
Income is your commission. If you cannot afford to be without income for a long duration do not accept. No matter what is said, if you are not able to sell supplemental Health Insurance quickly you are going to starve. Love the job but could not make it work. For some not for others
Great training and management, their desire is to see you succeed
Could not afford to go any longer with minmal income
Customer Service Representative (Current Employee) – Columbia, SC – June 26, 2018
Great company hands down to work for offer great benefits and compensation. The calls in the call center are back to back gives you insight on the different insurance we offer and claims able to be filed by the customer for benefits.
Insurance/Worksite Agent (Former Employee) – Overland Park, KS – June 21, 2018
I started with Colonial, spent days in meetings, walked around a bit "cold calling", bothered all my friends and associates, but the fella who hired me took off somewhere else. Came into the office, seemed like there was all new people, even the receptionist. She asked me if I wanted a job. I picked my jaw up off the floor and left.
Wonderful company to work with. Management provides extensive support. On-going training opportunities as well as advancement potential. Company promotes hiring from within the organization first. The company is good at developing the talent.
Agent (Current Employee) – Indianapolis, IN – June 14, 2018
Great resources and training. It is a commission job, so your income is only as good as the accounts you are able to open. I love the work culture. I believe in the products and enjoy working with the company.