Questions and Answers about Comcast

Completed all of the pre-assessments and landed an interview with a recruiter. Logged in to complete the interview and waited an hour. The recruiter never joined the call.

Depends on your level in the organization. Each year employee surveys are used to rate direct leadership and upper management. If a team rates low the direct leader is crucified and upper management who is really to blame is not. Direct leaders basically coach their employees to rate these surveys high and be dishonest to avoid this regardless of any real issues. They should stop pretending to care about the employees when they really only care about looking good on paper.

I was outside sales, start time with a meeting 9:00 without 11:00 and I worked till I got a sale, 9:30, Comcast is flexible about hours ,ending 8:30.

I'd leave for a new position with growth, better company culture, good pay equal to workload and title.

Start over. Either with drastic new policies or dump the entire administrative staff. Comcast is rotten in the admin part. The bottom workers love Comcast, and dont mind working hard. Realize that the admin staff is ther for support, not as some fiefdom, lording over the workers you actually need to keep the services rolling.

The nasty attitudes, no commitment to promises, applying rules of content only to the line workers, banding together against workers, blaming workers for everything, creating a work environment that fosters easy firing - all that needs to be erased. Focus needs to be on proper work expectations and the Tech should have a reasonable work plan instead of the dangerous, unrealistic, unthankful process thats in place right now.

Comcast needs a total overhaul - and you need to contact all the Techs that got fired under this POW camp atmosphere and offer them to come back under new management. And get rid of the loose rules that allow supervisors to do whatever they feel like.

I was contacted by a recruiter, she was really nice. Had a phone interview that lasted about 26 minutes & then I had to take an assessment. If you pass the assessment they’ll call you and let you know so that they can schedule you for a in person interview. Upon arriving to the xfinity store, I waited 15 minutes to be attended by the assistant manager (the interviewer) she did not shake my hand and did not introduced herself properly. As I got to the interview room, there was another lady who didn’t introduce herself either, I said hello to her but she did not respond. It was like as if they didn’t want me there. When I was asked the interview questions they both gave each other a look such as partially rolling their eyes. That wasn’t polite or professional of them. When the interview was finally over, again, they did not shake my hand or thanked me. I said my goodbyes and thanked them but they just ignored me. If that was during the interview, I cannot imagine what it would have been like to work for them at that particular store.

Getting paid

Having to deal with the expectations of senior management and mid management who expect great customer service but kept making decisions that were contrary to great customer Service

Honor pre-hiring promises (for example you work in your community. I had an HR person lie after,I was hired, telling me they review it every year; and a year later when I asked her and her boss again, her boss accused me of "trying to get my way"). Get rid of the attitudes. Hire Vets but stop trying to run things like its the military. Show some oversight, stop letting Supervisors do whatever they please. Apply the rules of Conduct to everyone, not just the lower workers. Require documented proof of tramsgression before acting on discipline. Stop with the word of mouth. Respect employee concerns and DO SOMETHING besides taking input and forgetting when the meeting is over.

Worked on average 50 plus hours a week.