Questions and Answers about Comcast

Here's what people have asked and answered about working for and interviewing at Comcast.

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238 questions

Southeast (Big South) - toxic. anti-worker culture. Management is against you, Corporate doesn't care. You will get fired or be in trouble and not be able to advance for years. Tech are the toilets of Comcast - at least in the Big South, they get blamed for everything and used up. Supervisors only care about making their numbers look good and are so poorly overseen they get away with all kinds of unsavory actions against employees. If you complain they set out to fire you, which Comcast makes very easy. Another person said do not make a mistake - the realty of that is actually more traumatic than it sounds. If you as much as miss one clip of a wire, one screw missing, one wire not hanging just so - any little thing they want to get you on, you will get written up - and after you get written up for one thing, they only have to write you up two more times in order to fire you. Every Tech misses something, so they know if they want they can pretty much fire anyone.

If you want an appropriate amount of time to do your job, dont' come here. They have been loading Techs up with extra duties ever since the X1 system, without changing the amount of time a tech gets to do the job. A Trouble Call is about 1 hour 10 minutes. And that call can have you re-wiring a house, Climbing a pole to hang lines, replace and configure all equipment if necessary, comply with aesthetic standards which could mean screwing down as many clips as it takes to make all the lines "neat", create as many outlets as it takes, and anything else your supervisor personally requires - all stuffed within that short period. If you pass that time, which you will - it will go against your "metrics" - a horrible anti-promotional evaluation system that's created to punish workers by requiring ridiculous performance numbers.

You are not respected here, and any time they write you up they wont let you learn anything advanced or allow you to transfer. The system is made to keep you vulnerable to get fired at any time, and the whole management team will attack you if they choose to target you. Its a selfish structure, and a us vs. them environment. If you want to succeed and benefit from the companies "Comcast Cares" philosophy - get in as a higher level employee. Do not come in at the bottom, because they Comcast Cares Less about you, your efforts, your health, or your dignity. If they personally like you, you might get a pass, but generally its one thing they do not like and they will slide you out the door in the most ingracious way possible.

Stay far, far away... unless your a major shareholder...

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The working hours were good. I usually came in two hours early to beat the heavy traffic but I never felt the days were too long.

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After my interview I got the call this morning. I was offered the position. So it took over a week for me to hear something back. Im going through the background check and drug screening.

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The nanomanaging (worse than micromanaging) and the company’s chronic inability to streamline, organize, and stabilize tools, systems, and processes. Pay/benefits are good though which can hook you.

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I didn't get the job. No reason why with 17 years of experience

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Expectations to work two or more jobs per timeframe, even though minimum job time is one hour ten minutes. No adjustments for additional duties. Constant addition of more work without giving more time to do it. Trashy, junky, nasty vehicles. Too easy to get in trouble if someone doesn’t like you. No time limit on occurrences that you can get written up on, and it doesn’t matter how trivial. Basically those you away if you get sick or hurt - has a “no light duty” policy so they won’t even place you in another position, forcing you to use up your time and do then be broke, unless you come back to the job you got hurt on.

Trying to advance in the most punitive system I’ve ever seen. They expect perfect numbers over an entire year, in a merit system that punishes you for things out of your control, like if a customer needs a different types of appointment after you leave - you get a negative for stupid stuff like that.

Dealing with Supervisors who only care about themselves and will dump you under the bus in a hot second. The us vs them mentality, the demonization of Techs by everyone who isn’t one. The lack of care about Tech safety or working conditions and a system that neither includes our voice nor cares to hear it all make us endlessly seek any way out of this place. Most Techs are there only because it’s a specialized skill and not much hiring outside of Comcast.

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Every 2 weeeks

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How much is the bonus in the call center ?

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Have more competitive wages and employee appreciation.

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They may want to work on the top notch selling employees, I was 200 and 1%, ranked number 2 and still got fired because I made too much commission! However, every customer I gave me a five-star, I had high ratings, I was always at a 4.6 out of 5 and still lost my job. But they all managed to hire another 20 to 30 people every two weeks and train them, but they can't keep on a good employee is because they're making too much commission.

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