It all depends on what you are interviewing for. I had an interview for a position for service delivery in HR. My interviewer was not prepared, nor did she have a copy of my resume. Not a problem, I carry extra copies. I felt that they were just looking for bodies for what may or may not be permanent positions. The interview lasted about 30 maybe less, seemed like they scheduled two of us at the same time. I didn’t feel like they were organized with the scheduling. Also, something to keep in mind, Comcast uses recruiting agencies. With that being said, I keep getting called to interview for the same position; tried to explain that to the outsourced recruiter. Also, with the agencies that they use there could be a 4.00 to 5.00 difference in hourly pay.
Depends on your level in the organization. Each year employee surveys are used to rate direct leadership and upper management. If a team rates low the direct leader is crucified and upper management who is really to blame is not. Direct leaders basically coach their employees to rate these surveys high and be dishonest to avoid this regardless of any real issues. They should stop pretending to care about the employees when they really only care about looking good on paper.
I was outside sales, start time with a meeting 9:00 without 11:00 and I worked till I got a sale, 9:30, Comcast is flexible about hours ,ending 8:30.
I'd leave for a new position with growth, better company culture, good pay equal to workload and title.
Start over. Either with drastic new policies or dump the entire administrative staff. Comcast is rotten in the admin part. The bottom workers love Comcast, and dont mind working hard. Realize that the admin staff is ther for support, not as some fiefdom, lording over the workers you actually need to keep the services rolling.
The nasty attitudes, no commitment to promises, applying rules of content only to the line workers, banding together against workers, blaming workers for everything, creating a work environment that fosters easy firing - all that needs to be erased. Focus needs to be on proper work expectations and the Tech should have a reasonable work plan instead of the dangerous, unrealistic, unthankful process thats in place right now.
Comcast needs a total overhaul - and you need to contact all the Techs that got fired under this POW camp atmosphere and offer them to come back under new management. And get rid of the loose rules that allow supervisors to do whatever they feel like.
I was contacted by a recruiter, she was really nice. Had a phone interview that lasted about 26 minutes & then I had to take an assessment. If you pass the assessment they’ll call you and let you know so that they can schedule you for a in person interview. Upon arriving to the xfinity store, I waited 15 minutes to be attended by the assistant manager (the interviewer) she did not shake my hand and did not introduced herself properly. As I got to the interview room, there was another lady who didn’t introduce herself either, I said hello to her but she did not respond. It was like as if they didn’t want me there. When I was asked the interview questions they both gave each other a look such as partially rolling their eyes. That wasn’t polite or professional of them. When the interview was finally over, again, they did not shake my hand or thanked me. I said my goodbyes and thanked them but they just ignored me. If that was during the interview, I cannot imagine what it would have been like to work for them at that particular store.
Expectations to work two or more jobs per timeframe, even though minimum job time is one hour ten minutes. No adjustments for additional duties. Constant addition of more work without giving more time to do it. Trashy, junky, nasty vehicles. Too easy to get in trouble if someone doesn’t like you. No time limit on occurrences that you can get written up on, and it doesn’t matter how trivial. Basically those you away if you get sick or hurt - has a “no light duty” policy so they won’t even place you in another position, forcing you to use up your time and do then be broke, unless you come back to the job you got hurt on.
Trying to advance in the most punitive system I’ve ever seen. They expect perfect numbers over an entire year, in a merit system that punishes you for things out of your control, like if a customer needs a different types of appointment after you leave - you get a negative for stupid stuff like that.
Dealing with Supervisors who only care about themselves and will dump you under the bus in a hot second. The us vs them mentality, the demonization of Techs by everyone who isn’t one. The lack of care about Tech safety or working conditions and a system that neither includes our voice nor cares to hear it all make us endlessly seek any way out of this place. Most Techs are there only because it’s a specialized skill and not much hiring outside of Comcast.
Honor pre-hiring promises (for example you work in your community. I had an HR person lie after,I was hired, telling me they review it every year; and a year later when I asked her and her boss again, her boss accused me of "trying to get my way"). Get rid of the attitudes. Hire Vets but stop trying to run things like its the military. Show some oversight, stop letting Supervisors do whatever they please. Apply the rules of Conduct to everyone, not just the lower workers. Require documented proof of tramsgression before acting on discipline. Stop with the word of mouth. Respect employee concerns and DO SOMETHING besides taking input and forgetting when the meeting is over.