Questions and Answers about Comcast

Here's what people have asked and answered about working for and interviewing at Comcast.

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What is the work environment and culture like at Comcast?

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I worked in the call center in the NW for repair for 2 years. I would say my experience there was pretty decent as far as working for Comcast. The benefits were great on top of getting a major major discount on internet and cable. I felt that at my call center the management was always very supportive and always working towards career advancement. The issue I had at Comcast (and what eventually led me to leave) was really the job itself. You have to sit there and be belittled on a pretty constant basis by customers and for me, it was just too trying on me mentally. So basically my experience was the company was great to work for but the job itself sucked.

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Southeast (Big South) - toxic. anti-worker culture. Management is against you, Corporate doesn't care. You will get fired or be in trouble and not be able to advance for years. Tech are the toilets of Comcast - at least in the Big South, they get blamed for everything and used up. Supervisors only care about making their numbers look good and are so poorly overseen they get away with all kinds of unsavory actions against employees. If you complain they set out to fire you, which Comcast makes very easy. Another person said do not make a mistake - the realty of that is actually more traumatic than it sounds. If you as much as miss one clip of a wire, one screw missing, one wire not hanging just so - any little thing they want to get you on, you will get written up - and after you get written up for one thing, they only have to write you up two more times in order to fire you. Every Tech misses something, so they know if they want they can pretty much fire anyone.

If you want an appropriate amount of time to do your job, dont' come here. They have been loading Techs up with extra duties ever since the X1 system, without changing the amount of time a tech gets to do the job. A Trouble Call is about 1 hour 10 minutes. And that call can have you re-wiring a house, Climbing a pole to hang lines, replace and configure all equipment if necessary, comply with aesthetic standards which could mean screwing down as many clips as it takes to make all the lines "neat", create as many outlets as it takes, and anything else your supervisor personally requires - all stuffed within that short period. If you pass that time, which you will - it will go against your "metrics" - a horrible anti-promotional evaluation system that's created to punish workers by requiring ridiculous performance numbers.

You are not respected here, and any time they write you up they wont let you learn anything advanced or allow you to transfer. The system is made to keep you vulnerable to get fired at any time, and the whole management team will attack you if they choose to target you. Its a selfish structure, and a us vs. them environment. If you want to succeed and benefit from the companies "Comcast Cares" philosophy - get in as a higher level employee. Do not come in at the bottom, because they Comcast Cares Less about you, your efforts, your health, or your dignity. If they personally like you, you might get a pass, but generally its one thing they do not like and they will slide you out the door in the most ingracious way possible.

Stay far, far away... unless your a major shareholder...

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Just do t make a mistake. Knowingly or not 1 small fixable mistake and the whole global team comes down on you like a witch hunt. Management never has your back. Don’t recommend it if you was a stable work environment because all rules are revolving and they barely give you what you need to do the job.

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Depends on the department. In the northeast, the general atmosphere is toxic. Micromanaging. Metrics. Negative. Metrics. Daily changes. Broken systems/processes. Have I mentioned metrics are important?

Given Comcast’s reputation, take the sugary-sweet, cheerleady reviews with a grain of salt; they are written by company lemmings.

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I sold advertising in Chicago. The office environment was pleasant and the benefits were good. Some of the management held back my earned commissions because they felt I was making too much.

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Repair department serves as billing department, sales department and psychiatric deoartment. Completely wants every dime from customers and micro manage staff. Tolerate being belittled by customers and smile.

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Any Ssles job is all about meeting goals. If someone doesn’t like sales, stay away from a sales job. Simple as that.

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Very interesting information

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The company could not be more devious. Stress, lies, and poor training is their day to day mentality.

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Very casual and relaxed

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