Residential Cable Technician (Former Employee) – Olympia, WA – September 18, 2018
Benefits are great at Comcast, but they evaluate their employees based on a outdated metric system. Management only cares about the numbers they see on their computer screens then whats actually happening in customers houses. Dispatch will run you rampant to the point your lucky if you have time to stop to relieve bodily functions and take breaks. They pretend to care and shove their benefits down your throat but its really not worth half the things you'll end up dealing with inside customers' homes. The company really doesn't realize how much their technicians save their butts with their vast knowledge of home electronics.
Good Place to work but management is unfair. Also schedules are unfair. There was many managers sharing passwords putting people not qualified in charge. As a company they have great benefits it is just management
Customer Service Sales Executive (Former Employee) – Jacksonville, FL – September 18, 2018
do not want to give any review because of my opinion may not be the same and anyone else. my typical say at work , what I learned, management and workplace culture may and will not be the same outcome I would not want to view thing with an view that is not there own
Telesales Rep (Former Employee) – Alpharetta, GA – September 17, 2018
This is actually a great job with some good benefits. The work and life balance is great due to the part time hours. The only misleading part is the progression. The job is great as is. I would call this a transitional job rather than trying to support a household or family. Great benefits. Plus really cheap cable!
Cheap Cable, Food Trucks weekly, lots of free stuff
Customer Experience Associate (Current Employee) – Plymouth, MA – September 17, 2018
High pressure sales enviroment. You are required to have a certain % of sales a month. If you miss it 3 times in a 6 month period you go on a warning. Metrics based on how nice and friendly you are to the customer.
Wireless Gateway support (Former Employee) – Akron, OH – September 17, 2018
Comcast isn't available in Ohio to offer discounts to me, but I was able to move in with mom and care while my step-dad went to work during the week. I was able to fix breakfast and lunch for her. Get her water or milk and cookies. Step-dad handled dinner. Mom lasted 4 years after being diagnosed with pancreatic cancer. Doctors only expected 6 months. I loved being able to care for her for as long as I did.
Work in shorts and t-shirt
Ability to get a supervisors rely right away while CX is waiting on the phone.
CREDIT AND COLLECTIONS SPECIALIST (Current Employee) – Memphis, TN – September 16, 2018
Friendly and fun place to work.The employees, supervisors, and management are easy to work with. I am just looking for something more in line with my degree and that would alllow me to travel at times.
NCOE Adv. Repair Tier 3 Tech 2 (Former Employee) – Greenwood Village, CO – September 16, 2018
My position was dissolved but I really did enjoy my time with comcast. The work environment was great my co workers were fantastics. Team work all around. My supervisors were kind and understanding downsides are you have to be willing to talk to difficult customer on the phone but overall it was great.
covering a large area in Central NJ Business customers
Installation and Service Technician (Current Employee) – Union, NJ – September 15, 2018
Installations of internet phone and tv for business customers from small to large business covering every field imaginable. Also responding to customer requests and service calls, troubleshooting all services such as internet connectivity and call quality issues.
Overall I would say that Comcast is a fantastic company with many benefits. Depending on your job it can be quite fun and stressful at the same time. I did face to face and phone conversations with customers. Some were wonderful and some were horrible. You have to follow the rules with Comcast to survive. Talking face to face with most people is wonderful but sometimes we have to use measures to avoid further confirtation. I loved helping people and that made the job of a customer service representative work working there.
monetary awards, free cable, vacation days, variety of jobs
Great place to work! Comcast is a big company with a family feel.
Customer Care Supervisor (Current Employee) – Burlington, VT – September 14, 2018
In my role as Customer Service Supervisor a typical day was working hand in hand with my reps. in order to provide support and improve performance, thru call monitoring and individualized coaching. Great benefits, clear career paths and continued training.
Sales Associate (Former Employee) – Jackson, MI – September 14, 2018
Comcast provides you with training and the expectation that allows you to grow personally and as a Sales Consultant to enable you to be successful. Working at Comcast has allowed me to grow and has given me the opportunity to find more success.