Comcast Employee Reviews

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Great place to work.
Project Manager (Current Employee) –  Pittsburgh, PAJuly 22, 2018
I am a contractor at Comcast in the Engineering Department. Comcast is a great place to work. A team environment is what you will find, everyone working towards the same goal -customer satisfaction.
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It was a long time ago
Billing Agent (Former Employee) –  Indianapolis, INJuly 22, 2018
I worked at Comcast in 2012. The center that I worked at has now gone completely virtual, so they no longer have an office. I was unable to switch to a virtual position.
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Great place to work
Direct Sales Manager (Former Employee) –  Grand Rapids, MIJuly 21, 2018
Work hard and you will be rewarded. The company wants to see you develop, if willing to relocate you will be able to move up faster. Be open to going to other departments.
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Worst job ever
CALL CENTER REPRESENTATIVE (Former Employee) –  Albuquerque, NMJuly 21, 2018
This place is horrible!! You will be hired as “ account management agent” but technically will be a sales agent and get nothing but trash calls where you can’t sell. The company doesn’t care and gives you the excuse if you use the horrible call flow they implemented you will sale. The call flow frustrates the customer and makes the customer experience worse!. The pay is not worth the stress. It’s not good hourly pay and the commission is pathetic.
Pros
Benefits
Cons
Everything
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Excellent opportunities for growth and 1:1 face time with senior leadership.
Director of Operations (Former Employee) –  Schaumburg, ILJuly 21, 2018
Customer focus was at the heart of everything we did at Comcast. Worked for a VP who was stern, stoic, intelligent and allowed growth assignments and supported his employees.
Pros
The people!
Cons
The commute.
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Overall good place to work
Supervisor Customer Care (Current Employee) –  Fort Collins, COJuly 21, 2018
Good work environment. limited opportunity for advancement at local site. Good management. Supervisors manage team, coach kpi metrics, have weekly meetings with their employees. hold agents accountable when need be
Pros
people
Cons
hours
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Profit over customer focused company
Customer account executive (Former Employee) –  Harrisburg, PAJuly 21, 2018
The benefits were probably the best, the free services, cost of medical and the retirement package was good. However with the company be profit focused leaves little room to improve customer service and offers that can be made. Due to unhappy customers the jobs can become really stressful as you end up being the customer’s punching bag with little action on the company’s part to improve the process even though they’re marketing team pushes that they are improving.
Pros
Free services and benefits are cheap
Cons
Stress and lack of flexibility with home life balance
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Decent place to work but...
Network Maintenance Technician (Current Employee) –  Port Huron, MIJuly 21, 2018
Not a bad place to work in general, especially without a degree, at least in Tech Ops. They got awesome benefits and decent pay. Although the starting rate is low for technicians at first, you move up the pay scale quickly in a few years.

They prefer to hire and promote from within. Moving up the career ladder here takes time, sometimes years. Management has their picks, most of the time, before you even apply for a posting within. It’s more of who you know and you got a good rapport with. It quickly gets annoying however.

The work / life balance can be quite off balance at times, especially in Tech Ops and Network Ops. Working in these departments can be very demanding most of the time. For years there’s been mandatory overtime, which you don’t have a choice but to work a full extra day every now and then. And then in Network Ops, you have 24/7 oncall duties. Depending on the size of your team, it can be quite disruptive. But the pay is good and makes it somewhat worthwhile I think. And now they’re making decisions to reduce our personnel and move them elsewhere, which is further creating problems.

Not a bad job overall and the pay / benefits make it hard to leave. After putting in 14 years I get paid really well and can’t complain about that. But in general, working in the field can be demanding often times and it’s a struggle to maintain a healthy work / life balance. Especially when you add in 24/7 oncall rotations. They got awesome tuition reimburstment but good luck finding the time to go back to school. It becomes quite a juggling act.
Pros
Decent pay, great benefits
Cons
Micromanagement at times in the past, work / life off balance
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Fun place to work
Billing Specialist (Former Employee) –  St. Paul, MNJuly 21, 2018
I really loved working for Comcast, it was very friendly and fast paced which for some can be hard if your not used to change for me though it works because I catch on quick. The people are amazing including the managers and I was learning something new every day. The benefits are out of this world and I hated the fact that I had to leave but due to safety reason for my children and I unfortunately had to make that move. I was also going through mental health issues as well as my son having a very rare disease that got a lot worse, which required my full attention and care. Overall I loved to make the customers happy and that they all wanted my personal extension.
Pros
Benefits, people, lunches, breaks, time off, pay, excel ability
Cons
hours, and distance
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terrible. RUN
Inbound Sales (Former Employee) –  Jacksonville, FLJuly 20, 2018
Hated it. Wasn't for me. great pay but the actually job sucks. rude employees and people just dont care. you cant ever take time off or do anything else wt your life. you will be there forever
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It's all in who you know
Customer Service Representative/Call Center (Former Employee) –  White Marsh, MDJuly 20, 2018
There is a lot of favoritism within the company. If you are outside the cliche you are unprotected. The job is constantly changing, even for the role you are hired for. The benefits, aside from the pay scale is great, the pay is undercompensated. The company has opportunity for advancement with your existing role, but it is difficult to advance beyond that role or into a leadership position can be difficult. The company culture has increased, because at one time it was highly toxic, and it felt like it was beginning to turn that way once again.
Pros
Courtesy services, benefits.
Cons
Job changing at a moment, lack of communication.
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Comcast
Customer Service Retention Representative (Former Employee) –  Sterling Heights, MIJuly 20, 2018
Comcast was family oriented business and believed in balance. The Company allowed you to grow your career within. Benefits were top-notch. Great incentive programs to build morale in the workplace.
Pros
Monthly meeting w/ catered lunch- always working to keep morale up.
Cons
great expection from all thier employees - some manatory overtime
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Comcast Spotlight
Digital Specialist | Southern Division of The U.S (Former Employee) –  Nashville, TNJuly 20, 2018
Comcast Spotlight is a great environment to work in. The management and team is full of fun and advancement. They care about where you are going in your career and work to make it happen.
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Poor Management
Technician (Former Employee) –  Baltimore, MDJuly 20, 2018
This would have been the perfect job if upper management would have listen to complaints about local managers who were unprofessional and played favoritism toward other employees.
Pros
Work was very gratifying and learned a lot about cable.
Cons
Poor management
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If you like corporate pace you'll like it here
Com/Ops 2 - dispatch (Former Employee) –  Puget Sound, WAJuly 20, 2018
Comcast is a atypical corporate work environment. If you're good at shmoozing you will go far, if you're just average then it will be a slow pace to the top of your job category. Good benefits, with okay pay that is slow to change. Continuous change in jobs, titles and management makes for a very rocky environment, at the doggedly slow corporate pace and provides constant excuses to employees for low pay.
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Productive and a fun environment
Xfinity Customer Account Executive (Former Employee) –  Madison, MSJuly 20, 2018
Comcast is such a good company, they have good benefits, a good staff and they are their to help. Comcast have potluck, its very fun to come together as a company and have fun
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cool
Sales Associate (Former Employee) –  Berkeley, CAJuly 19, 2018
not to shabby. if you like being in that kind of facility, its all mental work. once the training is done you are all on it alone. .......................
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Exciting Place to Work
Project Manager (Former Employee) –  Los Angeles, CAJuly 19, 2018
I enjoyed supporting applications that were indirectly related to background operations for media distribution. In addition to the work, the perks were phenomenal.
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Benefits are supperb!
Campaign Manager (Former Employee) –  Sacramento, CAJuly 19, 2018
Comcast has exceptional perks and benefits for its employees . The company really invests in its people when it comes to providing great benefits and flexibility
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takes a strong willed person to work here
Loyalty and Retention Specialist (Current Employee) –  ColoradoJuly 18, 2018
stressful, non supportive at the worst times. promotions go to the worst candidates first, and the only reason people stay is hard to find benefits, which is a must due to law requirements. pay is good but inconsistent, with gaps of thousands of dollars between months. you never know what youll get with their changing metrics every month.
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Overall rating

3.7
Based on 11,550 reviews
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3.5Work/Life Balance
3.9Compensation/Benefits
3.3Job Security/Advancement
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