network maintanance (Current Employee) – Ashburn, VA – April 6, 2016
Fun place to work constant employee interactions, Employee training ,and safe working conditions. Unlimited growth potential good balance between personal and professional life. very understanding management
Customer Service Representative II (Former Employee) – Baltimore, MD – May 21, 2018
In bound/ out bound call center, very high pace environment. When assisting customers from all walks of life, its extremely important to maintain professionalism, patience and listening skills is a must. Working in this very fast pace environment gave me the skill, perfection to become highly endeavored in my todays career choice.
incentatives, compensation, vacation time accrual, fast pace is rewarding
can't lack any listensing skill, patience at anytime
Master Control Center Representative (Former Employee) – Hunt Valley, MD 21031 – May 21, 2018
I encoded TV ads and uploaded them on to Comcast's network. I also monitored all the local zones making sure there was no issues with the ads playing. Management was good. There was also all types of resources for training for industry certifications.
Only have to pay for cable box (heavily discounted), but cable tv and internet was free
CAE (Former Employee) – Springfield, IL – May 21, 2018
Working in a call center is hard work sometimes. You go in, clock in and start taking in bound calls. Never knowing what kind of call you are going to receive! And they are never the same! Could be about billing, a reset on the device, or maybe you have to transfer it over to technical. Could be a new order, or if it's someone wanting to cancel their service, transfer to another department for them to save them from canceling.
Helping a customer and solving their problem
Having someone call and just letting them rat and rave to you, and then take that breath, and then helping them
Xfinity Sales Executive (Former Employee) – Sandy, UT – May 21, 2018
Comcast was an experience i wouldn't trade for anything. I grew as a professional and in my personal life as a result of the time I spent there. Now that isn't to say it was at all an easy environment for success. You'll need to be thick skinned and focused on your goals at all times, or you're going to get swamped and hate your job.
Sales Consultant (Former Employee) – Chelmsford, MA – May 21, 2018
I started at Media One, then AT&T Bradband until finally Comcast took over the helm.Great culture and opportunities galore. Great life and work balance.Had a chance to do home shows as a Comcast relations representative.,excellent experience. Pace of work was excellent culture was very upbeat with a focus on workers.
Sales Associate (Former Employee) – Huntingdon, PA – May 21, 2018
There is no benefits, your making comishion not an hourly wage. You have to sell at lest 10 packages a day to even get a half way decent pay check and the area they send out good luck even getting one sale. The management is terrible and won’t help. If you ask for help it is the end of the world to them. The expectations are ridiculously high and absurd. I wouldn’t recommend this job to my dog.
Company has great culture, and treats their employees fairly for the most part
Tech II / Fraud Investigator (Current Employee) – Aurora, CO – May 20, 2018
Company has great culture, and treats their employees fairly for the most part. The policies with the company are very strict, and hardly flexible. It has been difficult at times with computer generated policies, and management that cannot work around it.
Customer Service Professional (Current Employee) – Houston, TX – May 20, 2018
With any call enter of course comes changes. BUT the changes there are often and not well thought through. It does not benefit the rep. Everything hat is placed in plan supposed to benefit the customer but somehow that back fires and that plan does not always go as plan. Some of the plans should be well thought through.
Cable Technician (Former Employee) – Salem, OR – May 19, 2018
Working at Comcast was great. You have your own work van that you have to keep clean and organized because its pretty much your office. All tools and training are paid for and supplied as needed by the company. Training is very thorough and precise. The ability for advancement was fantastic. Management was great, almost anything that was needed the managers would respond right away and help out. The hardest part of the job was crawling under houses. The most enjoyable part of the job was the friends you make with other techs.
Multiple Dwelling Representative (Current Employee) – Manassas, VA – May 19, 2018
Bosses are great! Compensation manipulated by finance dept. Sell products, get them installed in a timely manner, fight to get paid properly on sold items cause by finance dept process. Unfortunate, but seasoned vets and newbies have no clear indication of what they are making each month.
Benefits, company direction, management, customer service now top notch, all the true benefits to make working here a life long career. Unfortunately, wasted potential productive time a killer.
Everything is positive. Leadership, management, benefits
Assignment of portfolio requiring massive waste of productivity.
Customer Representative (Former Employee) – Atlanta, GA – May 18, 2018
This is good place to start a career and grow. This company has great benefits like health insurance and 401k. When I worked there they had meetings every week and monthly to help improve work performance.