Comcast Employee Reviews

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Customer Service Representative II
Customer Service Representative II (Former Employee) –  Baltimore, MDMay 21, 2018
In bound/ out bound call center, very high pace environment. When assisting customers from all walks of life, its extremely important to maintain professionalism, patience and listening skills is a must. Working in this very fast pace environment gave me the skill, perfection to become highly endeavored in my todays career choice.
Pros
incentatives, compensation, vacation time accrual, fast pace is rewarding
Cons
can't lack any listensing skill, patience at anytime
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Very Large Company with multiple departments to venture into
Technical Operations Supervisor (Current Employee) –  Carol Stream, ILMay 21, 2018
Large company with an ambitious drive to continue to grow. Great place to learn procedures and processes. Peers you work with are great. Great benefits as well.
Pros
Benefits
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Uploaded commercials on to Comcast's network
Master Control Center Representative (Former Employee) –  Hunt Valley, MD 21031May 21, 2018
I encoded TV ads and uploaded them on to Comcast's network. I also monitored all the local zones making sure there was no issues with the ads playing.
Management was good.
There was also all types of resources for training for industry certifications.
Pros
Only have to pay for cable box (heavily discounted), but cable tv and internet was free
Cons
Pay could have been better
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Great Place to Work
Executive Director, Learning & Development (Current Employee) –  Pittsburgh, PAMay 21, 2018
Great benefits - great career. Fast-paced environment with a great opportunity to learn and move up in the organization. Company is on the forefront of technology in the industry.
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Comcast
CAE (Former Employee) –  Springfield, ILMay 21, 2018
Working in a call center is hard work sometimes. You go in, clock in and start taking in bound calls. Never knowing what kind of call you are going to receive! And they are never the same! Could be about billing, a reset on the device, or maybe you have to transfer it over to technical. Could be a new order, or if it's someone wanting to cancel their service, transfer to another department for them to save them from canceling.
Pros
Helping a customer and solving their problem
Cons
Having someone call and just letting them rat and rave to you, and then take that breath, and then helping them
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Awesome career if you have what it takes.
Xfinity Sales Executive (Former Employee) –  Sandy, UTMay 21, 2018
Comcast was an experience i wouldn't trade for anything. I grew as a professional and in my personal life as a result of the time I spent there. Now that isn't to say it was at all an easy environment for success. You'll need to be thick skinned and focused on your goals at all times, or you're going to get swamped and hate your job.
Pros
Advancement Compensation
Cons
Bureaucracy, Politics, Interdepartmental hassles
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comcast
FSS(FIELD SALES SUPPORT) (Current Employee) –  Minneapolis, MNMay 21, 2018
on the phone with fellow employees and vai communicate with customer .
my company is full of different cultures and very communicable.
new opportunity
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Good company to work for
Telesales Rep (Former Employee) –  Alpharetta, GAMay 21, 2018
Comcast is a very good company to work for. Comcast also has some amazing benefits. You get paid time off, vacation time, sick time, and the house that you work are really great.
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Excellent company ,very rewarding
Sales Consultant (Former Employee) –  Chelmsford, MAMay 21, 2018
I started at Media One, then AT&T Bradband until finally Comcast took over the helm.Great culture and opportunities galore. Great life and work balance.Had a chance to do home shows as a Comcast relations representative.,excellent experience. Pace of work was excellent culture was very upbeat with a focus on workers.
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Do not let them suck you in
Sales Associate (Former Employee) –  Huntingdon, PAMay 21, 2018
There is no benefits, your making comishion not an hourly wage. You have to sell at lest 10 packages a day to even get a half way decent pay check and the area they send out good luck even getting one sale. The management is terrible and won’t help. If you ask for help it is the end of the world to them. The expectations are ridiculously high and absurd. I wouldn’t recommend this job to my dog.
Pros
That’s a laugh
Cons
Everything
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Comcast
Customer Account Executive (Former Employee) –  Tinley Park, ILMay 20, 2018
This is a position within Comcast's call center. The main duties are handling inbound customer calls related to billing questions, accepting payments, and escalating customer complaint calls.
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Company has great culture, and treats their employees fairly for the most part
Tech II / Fraud Investigator (Current Employee) –  Aurora, COMay 20, 2018
Company has great culture, and treats their employees fairly for the most part. The policies with the company are very strict, and hardly flexible. It has been difficult at times with computer generated policies, and management that cannot work around it.
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Solid career choice
Network Communications Technician (Current Employee) –  Jacksonville, FLMay 20, 2018
Plenty of room for advancement provided you meet the required metrics, which change often. Excellent benefits and work/life balance. Great teamwork and safety-first culture.
Pros
Benefits, work/life balance
Cons
Metrics
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Great benefits no longevity in sales
ACCOUNT EXECUTIVE (Former Employee) –  Plymouth, MAMay 20, 2018
Comcast offers great benefits and work perks and it was fun to be a part of the sales team. However, the sales positions are a revolving door and the quotas eventually become hard to manage.
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Job has great benefits
Customer Service Professional (Current Employee) –  Houston, TXMay 20, 2018
With any call enter of course comes changes. BUT the changes there are often and not well thought through. It does not benefit the rep. Everything hat is placed in plan supposed to benefit the customer but somehow that back fires and that plan does not always go as plan. Some of the plans should be well thought through.
Pros
Great Services
Cons
Changes does not benefit the employees.
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Working at comcast
Cable Technician (Former Employee) –  Salem, ORMay 19, 2018
Working at Comcast was great. You have your own work van that you have to keep clean and organized because its pretty much your office. All tools and training are paid for and supplied as needed by the company. Training is very thorough and precise. The ability for advancement was fantastic. Management was great, almost anything that was needed the managers would respond right away and help out. The hardest part of the job was crawling under houses. The most enjoyable part of the job was the friends you make with other techs.
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Fun work place
Front Counter Representative (Former Employee) –  Naples, FLMay 19, 2018
I truly enjoyed being at the front counter and speaking with all guest that came in. the best part of it all was being able to be myself and excepted.
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Solid Company with Bright Future
Code Download Engineer / Project Manager (Former Employee) –  Centennial, COMay 19, 2018
Company takes care of its employees. Always felt appreciated and valued as an employee. Great employee benefits and an excellent 401k. Highly recommended company
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Could be a great career choice.
Multiple Dwelling Representative (Current Employee) –  Manassas, VAMay 19, 2018
Bosses are great! Compensation manipulated by finance dept. Sell products, get them installed in a timely manner, fight to get paid properly on sold items cause by finance dept process. Unfortunate, but seasoned vets and newbies have no clear indication of what they are making each month.

Benefits, company direction, management, customer service now top notch, all the true benefits to make working here a life long career.
Unfortunately, wasted potential productive time a killer.
Pros
Everything is positive. Leadership, management, benefits
Cons
Assignment of portfolio requiring massive waste of productivity.
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N/a
Customer Representative (Former Employee) –  Atlanta, GAMay 18, 2018
This is good place to start a career and grow. This company has great benefits like health insurance and 401k. When I worked there they had meetings every week and monthly to help improve work performance.
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Overall rating

3.7
Based on 11,157 reviews
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Ratings by category

3.5Work/Life Balance
3.9Compensation/Benefits
3.3Job Security/Advancement
3.3Management
3.5Culture

Diversity score

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72out of 100

The Diversity Score tracks how positively diverse employees rate their experience at Comcast.