Personal Banker (Former Employee) – Dallas-Fort Worth, TX – January 19, 2019
I worked at Comerica for as long as I could stand it. First of all, any sick time you take has to be planned(?) or it counts as "unscheduled" paid time off, which is basically the same as not showing up in their eyes. If you take more than 3 sick days, you get written up. I worked in an office with all males and they were condescending and constantly talked over me. When I finally brought it to their attention in a "lets figure this problem out" way, they started giving me the silence treatment. When I brought this problem to my branch manager, he suggested I sit and speak with them about the way I was being treated (which I told him I had already done) and his next suggestion was to report these people to HR. Being the only woman in the branch, I was not comfortable doing the same thing on a larger scale and expecting things to change or to not be retaliated against. When I brought my issues to another female branch manager she told me "Yeah, sadly that's just the way things are." The pace is very slow but for me was too slow. 75% of your day is spent calling current clients to try and get them to sign up for more services which worked maybe once every 50 calls. My branch manager actually had us start calling clients of other branches in order to try and get more business. All in all, the schedule isn't bad but the work environment was awful. If you have the option, I would look elsewhere.
Private Banker (Current Employee) – Los Angeles, CA – January 15, 2019
Comerica has a strong bank culture but many practices that are not in the client's best interest for a wealth management firm. There are not enough dedicated resources for private bank clients. Most importantly, they do not bring licenses over for their private bankers.
Retail (Current Employee) – Michigan – January 14, 2019
Many of the employees came into the company as a teen/ young adult, this is their first and only job. Many are unwilling to embrace change or share their many years of knowledge. Communication is poor much like their attitude towards change. In my experience it's a skill to pretend you're busy.
If you are agreeable you will become a lifer. Failing upward...
Chip Reissue Specialist (Current Employee) – Livonia, MI – January 14, 2019
• Evaluated and validated commercial portfolio credit card programs to reissue microchip enabled cards • Scheduled, managed, and conducted conference calls through Microsoft Outlook • Provided delivery and tracking details via UPS carrier • Processed rejected cards for reissuance • Conducted quality assurance audits upon successful chip technology conversion
Financial Analyst (Former Employee) – Auburn Hills, MI – January 8, 2019
most positions are routine based but employees are able to shadow other positions and network. The workday was not overrun with unnecessary meetings. Clear goals make up for low level of flexibility in the work day schedule
good managers are able to develop talent from within
Lead Customer Service Representative (Current Employee) – Huntington Beach, CA – January 5, 2019
Sales/Service • Meet or exceed individual goals for sales and referrals. Provide remarkable customer service through all customer interactions, opening new accounts, problem resolution, assist clients via telephone, safe deposit access, etc. • Responsible for developing an in-depth knowledge of consumer products and services; cross-selling loans and deposit products to consumer and small business customers and prospects. • Uncover customer needs through the use of probing techniques and other sales tools. • Conduct outbound calls by using referral sources, walk-in sources, telephone or in-person calls. • Actively participate in sales meetings and offer creative ideas. • Provide transactional customer service, including but not limited to the following: accept and process deposits, withdrawals and payments and handle other over the counter and mail transactions. Operations • Ensure compliance with applicable federal, state and local laws and regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training. • Adhere to all Banking Center audit and compliance standards. • Control losses by following policies and procedures. • Accounted for up to 260K in vault assets by following all safety procedures and managing both electronic and paper trails on all cash transfers. Teamwork • Proactively assist management with daily activities and all other duties as assigned.
Sr. V.P.-Sr. Financial Consultant/Investments (Former Employee) – Costa Mesa, CA – January 3, 2019
Management encourages Team involvement at every level. Very supportive of new hires in terms of inclusion in meetings and open to hearing new ideas. Constructive criticism present in both directions was very positive for entire team.
Teller (Former Employee) – Houston, TX – December 26, 2018
Poor management stressful and underpaid . Outdated teller systems and outdated branch. Main focus was sells and loans. Rules differ from each branch . Favoritisms for tellers that’s been there for years.
Assistant Manager II (Former Employee) – Detroit, MI – December 13, 2018
A typical work day was busy depending on the amount of customers and the magnitude of their requests. Most management decision were made with group input. The most enjoyable part of the job was helping the customers with their needs. The hardest part of the job was the challenge for robberies at any time.
Good Compensation for Monthly Goals being met.
No consideration for economic changes that affecting reaching monthly goals.
Customer Service Representative (Former Employee) – San Francisco Bay Area, CA – December 7, 2018
If you have good management and a busy branch, it can be a great place to work. If your branch is slow, you are pressured to create sales constantly. There is way to much gossiping between management throughout the branches. The company is disorganized and rigid.