Good management/ Great benifits
Head teller/CSR/CSR trainer (Former Employee) – Auburn Hills, MI – September 29, 2018
I worked as a teller in the beginning and the went to the call center.
Answered 150 calls for balances, order checks, copy of statement and fee questions. Promoted to Team Leader because of ability to perform at that level. I learned everything about being a teller, cashing checks, making deposits, doing cashier checks and many other operations. The Call Center had the best workplace culture. I worked with 3 Managers that were beyond terrific. They truly cared for everyone and always found time to talk to you, if you needed it.
The hardest part of the Team Leader job was taking escalated calls.The most enjoyable was working on a one to one basis training the representatives on how to refer.