count money, run reports, greet guests-answer questions or concerns. listen to complaints and choice best option to fix, assign rooms, look at incoming reservations, look to see if any check outs need additional attention. Work reports. Enter groups for upcoming dates. Run billing- email who needs to be invoiced. Coordinate with housekeeping on guests with concerns or who is staying late or over. Delegate to maintenance on task for the day. Answer and direct all 3 phone lines. Make keys for incoming guests and order gift shop items.
the guest.. interacting with them