Good Introduction Job to Hospitality Industry
Front Desk Associate (Former Employee) – East Greenbush, NY – February 24, 2018
Working at Comfort Inn and Suites was a good introduction job into the hospitality industry. As a front desk associate, I had the responsibilities of checking people in and out, creating and canceling reservations, calling other hotels on their availability, helping out guests with luggage and room problems, etc. While this was a great learning experience, it wasn't all the fun to deal with. People who would come to the hotel would come down to the front desk all the time to complain to me about brownish stains under the toilet seats, black ash coming out of the air conditioning, being locked either in or out of their rooms due to faulty card readers or deadbolts, and constant wifi problems. All these issues were because of insufficient funding to fix the problems, and so nothing would be fixed resulting in me dealing with the backlash of guests at a constant rate. The management team at this hotel were great and were their to help in anyway.
Only 5 minute drive from where I live
You sometimes get horrible guests to deal with