Guest Service Agent/Night Auditor (Former Employee) – Manassas, VA – June 28, 2015
I worked the front desk in all three shifts, and I've think I've seen it all. Typically I worked the evening shift and I got to know the guests buy name and their needs. This was an environment to learn people's needs/wants and requests are only sometimes within reason. Example I had a guest request that we modify the hotel and renovate his room to position his room exactly 90 degrees west. Also, I got to deal with the stress of a teenager prank of pulling the fire alarm. As well as on 3 separate occasions dealing with someone thinking that the in-room sprinkler head was a good place to hang something. Although I kept my cool, my manager didn't know the meaning of a calm composure. Not the most social lifestyle, but honestly, never a dull moment.
Executive Housekeeping Manager (Former Employee) – Ocean City, MD – November 12, 2018
Hardest part of the job was during it with a lack of linen and not able to have the things I need to do the job. What I like most was the staff I trained and the relationship we all had as a team. I learned that it’s starts at the top of a company.
Front Desk Supervisor (Current Employee) – Arlington, TX – November 9, 2018
Management is great. That's why I stayed but the only reason I said stressful is because guests will complain about anything and if they feel you sucked then they get your name and leave it on a bad review and you get in trouble even if you gave that guest a big discount. But you also have the great guests who you actually learn names and laugh.
Easy promotion, easy to learn system to check in/out
Nasty people who will complain about anything to get $$
Housekeeper (Former Employee) – Vestal, NY – November 7, 2018
When I went for an interview they didnt give me an interview they made me clean a room. They are under staff . They're are only 4 housekeepers that work their. When I started it was on a Saturday . I & another housekeeper was assigned 34 rooms for the day. I have heard people come to work for a day and never come back. They under pay you . & slave you for 10$. I quit . i dont recommend this job to anyone.
Front Desk Clerk (Current Employee) – Barstow, CA – November 5, 2018
It is a family type environment once everyone gets to know you. the Gm has been changed 3 times since i have been there for a year, as well as the owners the previous owners were great the new one is not so great. the yearly reviews keep getting dangled in your face like a carrot to a mule yet it never happens and excuses are always given.management is kind of hot then cold, but not the worst management, just wish everything and everyone were on the same page. Its hit or miss on the weekends when you need to call management (because they are off on the weekends) and sometimes they tell you to handle it on your own and some times they tell you to not hesitate to call them for anything, so thats kind of confusing. A lot of things with some employee and guest a being swept under the rug, thats should never be tolerate. work moral is seems to be fading, and the people they are hiring now are mind boggling.
The Comfort Suites and Mainstay are connected. I actually liked this aspect. All the sleeping rooms are cleaned efficiently. There is free Continental breakfast. Two pools. Both pools have slides. And everyone is super friendly.
Staff is very friendly, hours are negotiable
30 mins for lunch, management doesn't treat all employees the same
Housekeeping (Former Employee) – Omaha, NE – October 29, 2018
the pay sucks and they discriminate workers including myself . They have no set hours here and they cut you no slack.... My experience working here was horrible i was the only one being paid the lowest out of the new housekeepers even though i have more years of experience in housekeeping than they did . i drove from way north all the way out in no mans land 6 days a week. smh
Front Desk Agent (Former Employee) – Milwaukee, WI – October 29, 2018
The management is fun to be around and is extremely welcoming and understanding. The desk gives you a chance to meet new people and bond with guests. It's relaxing when its slow, and fun when it's busy. The system is quick to learn and easy to handel once you get the hang of it.
Dallas tx- Night Auditor (Former Employee) – Dallas tx – October 29, 2018
The location I was at had bad managers and staff. But overall it's a good company to work for. I worked overnight 11pm to 7am. Most of the time I wouldn't clock out till almost 8am. But hey more hours I guess. They didn't require night audit to do a lot of housekeeping like most hotels. We had a checklist to complete. Afterwards it was relaxed.
Good pay. Advancement opportunities. Able to work with your schedule
Picking up the slack for unprofessional managers and Co workers. Not trained throughly
comforts suites converted into Holiday Inn Suites/it was good experience
Night Auditor (Former Employee) – Laurel, MD – October 28, 2018
It was good overall Managed by Management company most enjoyable part is it is always meeting the new people it was good experience and workplace culture was ok but working alone in the nights there is not much interactions with other employes
HOUSEKEEPER (Former Employee) – Mattoon, IL – October 21, 2018
Some days you have nothing to do, then it's other days where it's cleaning the entire hotel. Might have to stay pass the end of shift to complete tasks. Average board is 15 rooms which require about 30 minutes in each. Not enough pay for housekeepers as this job can become stressful.
Manager I had was awesome but she is no longer there.
Cons: You also receive a bonus from the owner, but it's only given on the years worked there and not the hard work. Never came to meet his staff to see what really goes on, just send other people to do it for him.
Maintenance (Current Employee) – Georgetown, TX – October 20, 2018
Skills and trades I currently have are more valuable than compensation. No benefits available. No room for advancement. Must be available 7 days a week. Owner depends on my knowledge for major repairs that I save lots of money repairing due to not calling plumber, electrition.