Community Choice Credit Union Employee Reviews

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5.0
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Excellent
Recruiter (Former Employee) –  Farmington Hills, MIAugust 9, 2018
Corporate culture is amazing - you won't find anything else like it. They embrace new team members like they have been there for years. It was a temp job with no intent on my part to make it longer - loved it while I was there.
Pros
supportive management
Cons
drive from home
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4.0
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Very open environmet
Teller (Former Employee) –  ColoradoJuly 16, 2018
I had a great opportunity at the credit union. Cash Handling mainly, account transactions. answering phones. opening and closing company. Weekends required.
Pros
great learning experience
Cons
very strict on mistakes
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3.0
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Stressful and fast paced
Personal Advisor (Former Employee) –  Farmington Hills, MIApril 4, 2018
People were cut throat. The job was a little intense and they demanded a lot in a short period of time. There was not much room for advancement, or promotions.
Pros
Long lunch and off days
Cons
Fast paced
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5.0
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Enjoy able staff. Good management
advisor/teller (Former Employee) –  Livonia, MIApril 2, 2018
It was a great place to work. I had fun while also being able to do my job, great management and the members made the job better everyday. Would definitely recommend working here
Pros
Free lunches
Cons
Sometimes rude guests
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1.0
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Don't walk the talk
Manager (Current Employee) –  Farmington Hills, MIDecember 18, 2017
Competitive pay and benefits. Management shows favoritism. Talk a lot about culture, but not real. High stress, little work-life balance. Growth has been too fast and has put a lot of pressure on people to multiple things without the resources to do them.
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3.0
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Fun Culture, Poor Management
Personal Advisor (Current Employee) –  Troy, MIOctober 31, 2017
Community Choice has a great work culture and is involved in the community, which is fun, but, the management is poor and many of the leaders don't know what it is like within the different member centers. There is a lack of communication and the opportunity for advancement isn't there. I was looked over when I applied for a lead position and the team lead position went to someone who is incapable of listening, isn't a team player, and does not know how to train newer team members.
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2.0
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Stressful, Hectic, Not Worth It
Personal Advisor (Former Employee) –  Redford, MIOctober 19, 2017
Management doesn't support their team, very sales driven atmosphere and commission was based on products sold not loan applications themselves. Especially difficult when dealing with a company that looks at strict credit scores as primary lending decisions, not necessarily length of membership. It was great helping people when you actually were allowed to by lending and management. For the most part, the general membership was kind, but there were plenty of rude members as well, more so than other institutions.
Pros
Free Lunch, Nice Give Back Culture
Cons
Horrible schedules, rude people, stressful, painful
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3.0
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Mixed feelings
Personal Advisor (Former Employee) –  Hillsdale, MISeptember 2, 2017
Things had to change to keep up with the times, some changes we're good some were difficult to swallow. Pay was great and times worked perfect with being a single parent.
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2.0
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Great team members, poor leadership
HR (Former Employee) –  Farmington Hills, MIJuly 11, 2017
Your teammates are great, caring people, who will do just about anything to help you. The work load itself goes from near nothing to unrealistic back to near nothing.

Leadership tells the employees how open they are about changes and accepting feedback/accountability but the reality is very different. Those that express their opinions or expect a leader to do their job, meet deadlines, coach the team, are typically fired.

Most of the leaders are intimidated by employees that want to learn, grow, and advance who ask questions and encourage process improvements or individual accountability.

The communication in most areas of leadership is beyond lax but then the employees are lectured and belittled for not over communicating all of their actions.
Pros
Flexible schedules, great teammates, company parties, small gifts for special events, very affordable benefits with good coverage
Cons
Leadership, micro management, inconsistent management, poor communication, high sales goals, little to no coaching or employee development, minimal opportunity to advance
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4.0
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Fun place to work
Member Service/ New Account Representative (Current Employee) –  Des Moines, IA 50309June 30, 2017
A typical day at work consists of a moderate amount of helping members with financial needs. Everyday is different and you never know what you will have to deal with from a day to day basis. The work environment is fun and laid back.
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1.0
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It's not worth it
Advisor (Former Employee) –  Farmington Hills, MIMay 26, 2017
I worked at this company for 3 years and the last year I would sit in my car sick to my stomach before going inside because I hated it so much. Management makes promises they cannot fulfill. Human Resources is a joke. They don't handle things properly and you genuinely don't feel like anyone has your back. There is so much talk about raises and improvements but nothing ever comes of it. Upper management keeps their blinders on and looks down on you when you speak up about an issue. The company truly cares about their image so much they let the work environment suffer for current employees.
Pros
Dress code, health benefits
Cons
Unorganization, lack of communication, management, Hr
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5.0
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Great place to work too far from home
Personal Advisor Member Contact Center (Former Employee) –  Warren, MIFebruary 7, 2017
trouble shoot various issues for members, assist and mentor new hires, give back culture very civic minded. CEO meets with all employees personally.management very involved
Pros
fun culture, giving back
Cons
far from home, hard to advance
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1.0
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Poorly Represented Credit Union
Collection Specialist/Teller (Former Employee) –  Commerce City, CONovember 1, 2016
The location of this place is horrible and has a very poor customer service environment with a presence of an old western bank. The employees seem to always be a little lost and unsure.
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1.0
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Benifits are comparable to other large financial Institutions
Manager (Former Employee) –  Farmington Hills, MISeptember 23, 2016
This company is a terrible place to work.They promise extensive training that doesn't exist.The turn over rate is very high. The emplyees are nervous every day if they still have a job. They terminate people with no reason given. The Human Resource department lead is rude and usually not available. Good luck trying to get correct information from HR.
Pros
Benifits
Cons
Their false promises and rating are untrue.
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5.0
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Fantastic for members, tough for employees
Member Service Representative (Former Employee) –  Johnston, IAJune 1, 2016
While I believe the culture may be changing, CCCU is certainly a difficult place to work. A typical day is focused less on the individual member's needs and more on selling products and services. This makes it feel more "bank-like" and less about individual member needs.

The atmosphere is very clique-like and advancement and training opportunities are only provided to individuals that have made it into that clique. I was fortunate to be able to transcend these cliques and receive additional training, but I saw other deserving people passed over for those that were less-qualified.

I will say that the organization is good to work for and the hours or virtually unbeatable.
Pros
Advancement opportunties exist, friendly environment, programs aimed at employee happiness and retention
Cons
Cliquey, heavy focus on selling services in a not-for-profit.
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5.0
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Employer where work/ life balance is important and you feel valued and appreciated.
Credit Union Advisor (Current Employee) –  Livonia, MIFebruary 6, 2016
All of the people I have worked with have been wonderful, from my co-workers to the supervisors/ managers as well as the people at admin. Many companies talk about work/life balance but at CCCU, they live it. The hardest part of the job is probably when people get upset about things you can do nothing about, or when people are being completely unreasonable. The most enjoyable part if when I get to really help someone. Whether it's with a loan, a new service for the member or at a volunteer event, there are so many ways we get to help people everyday.
Pros
Giving organization
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5.0
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call volume, being objective
Collection Specialist (Former Employee) –  Farmington Hills, MIJanuary 4, 2016
over 75 incoming, out-going calls. Listening and solving customer issues, making objective decisions for customers, company and co worker.
Pros
Finding Solutions to others concerns
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3.0
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Productive
Operation Support Specialist (Current Employee) –  Farmington Hills, MIOctober 7, 2014
Community Choice Credit Union is a great place to work, but right now its to far from my residence.
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4.0
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Great company to work for but..
Personal Advisor (Former Employee) –  Farmington Hills, MIMay 22, 2014
Community Choice CU is a great company to work for. Amazing HR team, great benefits and incentive program.


There is a lack of reality between classroom training and what actually happens in the branch. Also, when hired in, you a promised a mentor throughout your training, and that is not true.

Do not need prior banking experience to be considered for a position.

High turn over rate
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5.0
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Great Experience and Training
Compliance Officer (Former Employee) –  Farmington Hills, MIAugust 23, 2013
I learned a lot from this company and was exposed to a lot of training.
Pros
Training
Cons
Not enough pay
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Overall rating

3.4
Based on 21 reviews
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3.4Work/Life Balance
3.7Compensation/Benefits
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