I have very much enjoyed my employment at Community Health Solutions of America and am very sorry that my position has been eliminated. I was given an opportunity to learn and become proficient with Utilization Review.
Great co-workers, team environment
They were not able to find a position for me when the new company purchased CHS.
This company is a wonderful place to work. The representatives all work very well together; also, the supervisory staff is very helpful and very down to earth. Everyday we answer phones to assist members and providers with their daily inquiries about the healthcare plan. The providers inquiries run from prior authorizations for procedures, to denial information for claims. The members inquiries run from requesting new ID cards to changing their primary care physicians. The hardest part of the job is understanding Medicaid, while the easiest part is interacting with members, providers, and the other staff to solve the issues that we face.
Member Provider Services Representative (Former Employee) – Clearwater, FL – December 1, 2013
I worked at CHS as a Member Provider Services Rep. through a Temp agency a little more than 1 year ago.
The job itself was relatively easy if you enjoy working in the healthcare field, and the regular and seasoned reps. on the floor were really nice, however, the female manager(CG) I was assigned to was very unprofessional.
She seemed bipolar. No one liked her because she had a very hostile disposition and you could never tell what mood she was going to be in. Maybe she was insecure with herself due to being overweight. Who knows.
I can recall walking in to begin my shift one morning, smiling and making eye contact with her in an attempt to say, "Good Morning"and she had a complete stone face!
That let me know that she thought of me as nothing but a temp, and I need not expect her to treat me with the slightest morsel of respect.
Another time, I caught the flu and had to miss several days of work. Since I worked for the agency, naturally I gave them a copy of my doctor's note. But as a courtesy, I figured I would give a second copy to my supervisor when I returned to work. I did so, and got nothing but a blank stare. I didn't even get a, "Thank you", "Welcome back" or "Glad you're feeling better." WOW!! WHO DOES THAT??!!!
My co-workers were the only ones that showed concern and were happy to have me back.
CHS is already not the largest or best Healthcare provider out there. They are "SMALL POTATOES" compared to their competitors. Most people don't even know who or what COMMUNITY HEALTH SOLUTIONS OF AMERICA is.
It would be nice if the higher-ups wouldmore... screen not only the phone reps., but managers/supervisors as well. Maybe then, they would be more successful. It would definitely boost morale and make everyone want to work harder.less
Nice and helpful co-workers
10 minute breaks, must keep your purse and other belongings in a locker, unprofessional management.
employee (Current Employee) – clearwater – November 21, 2013
basically,they play favorites.they use you till they don't need you anymore.if you need to ask management a question, nobody knows the answer.i.t department doesn't know a thing .this company is a revolving door.