Ever increasing job responsibilities
Residential Counselor (Current Employee) – Worcester, MA – February 24, 2019
As more and more direct care staff, management, and upper management leave the agency, the job duties are thrown haphazardly on overworked, often under qualified, staff. I think the most negligent part of this is lack of even BASIC training in caring for patients.
The agency has a propensity for hiring inexperienced candidates, more than likely to maintain low pay. Although there’s isn’t anything wrong with hiring staff new to the field, the upper tier of management’s failure to provide training in evidence-based practice models and interventions during orientation is unimaginable and considerably concerning. Especially for an agency that boasts providing “comprehensive treatment” for mental and substance use disorders.
Staff members often treat patients like children instead of engaging individuals with compassionate, supportive care. It’s frankly hard to watch the lack of respect towards the people we serve and the incredulous outcomes for our sensitive, vulnerable cases. Unreasonable discharges, unprofessional environments, lack of treatment models, failure to propose or implement improvements, gross negligence leading to patient fatalities, and blantant human rights and HIPAA violations are unfortunately commonplace among treatment here.
Lastly, this is not a “clinically diverse” agency. Multidisciplinary teams do not exist. There is often a power struggle between staff with absolute zero effective intervention by any level of management. Advancement is available but undoubtedly comes with a contract selling your soul to the devil.
Associated with umass
Lack of training, Passive-aggressive management style, top heavy/over paid/ghost upper management