Service, reputation, confidence building, clean sanitation, attitude of team of staffing. Build it right and they will come with pride.
I would advise that the COO to look into the leadership of the shelter in Homestead, FL.
Look at the resumes of the Directors, Deputy Directors, and Supervisors. Verify if they really worked at these places and if the places are what they say that they are.
Check to see why they were put into these top positions if they do not have any experience with case management or social work or anything in this field. Ask them qualifying questions. Find out if they know the federal ORR policies. Ask people that work for them if they are able to get answers regarding the policies and procedures from their supervisors. If they are running the shelter and do not understand the functions of the shelter, they will not be able to answer these questions to their employees and their employees will be overwhelmed and confused on what to do. Also, look into why these supervisors were put into these positions without any experience. What favors did they do, who do they know?
Conduct a business analytic logic resolution strategy by collecting data, evaluating and changing leadership to those with experience, and recollect outcome data to identify if the activity (leadership change) added value to the services of the shelter. You can choose key indicators such as reunifications per category, safety, and timeliness of medical outcomes.
Fix your leader ship. Tight pants and a cute pony tail shouldn't be what qualifies for a shift supervisor. Fix your disorganization. We can't just drop what we're doing because it's going to be 12 hour shifts for holidays and then they change plans saying never mind go back to regular shifts. Some people actually have things to plan and things to do and can't be flip flopping around like this.
I advise that he REALLY look into what his supervisors are doing. YCWs bring their phones into work and snap pictures of the kids, yet no one is being questioned about this kid of behavior. The workers only get a slap on the wrist and continue bringing theor phones in. There is so much drama in that place, all having to do with who obeys the "chain of command" that has been created in efforts to make the company look good... not a good place to work in.
Answered - Youth Care Worker (Current Employee) - Homestead, FL
Need to have stable contract so that there could be more job stability
Answered - Administrative Assistant (Former Employee) - Canton, MS
Hire experienced leaders to lead
Answered - RN Staff Nurse (Former Employee) - Homestead, FL